Altigen AltiAgent, Manual

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AltiAgent Manual 61
Co
nfigur
at
ion
Color Selection
Select either Nattierblue (default) or Burgundy as the color of the
AltiAgent window.
Miscellaneous
Release Link Tie (IP Trunk) —When checked, clicking the Transfer
button will automatically send send “FLASH *” to release a tie trunk if the
incoming call is through an IP trunk. (Option is disabled by default.)
Important:
Before checking this check box, see your phone system
administrator. If your company is using multiple systems and
the tie trunk feature, the administrator
needs to have used
AltiEnterprise Manager to synchronize the systems .
Otherwise this feature will not work .
Note: The call to be transferred must originate from an AltiServ
system running 5.0 or later.
Disable Auto Format —If the AltiWare server’s country code is US/
Canada, AltiAgent automatically adds the long distance/international
dialing prefix (corresponding to the server’s country code) when returning
a call from voice mail or when making a call from Call History. If this is
not right for your situation, check
Disable Auto Format .
Advanced Options for Web-based and Workgroup
Calls
This option is available if you are logged in as a workgroup agent but not
as a desktop user. Click the
Advanced button to select advanced options.