Altigen AltiAgent, Manual

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50 AltiAgent Manual
Extensions to which your system administrator has given you
monitoring rights are listed here, in addition to any workgroups to
which you belong.
3. Select the check boxes next to the individual extensions ( Type “Ext.”)
or workgroups ( Type “WG Ext.”) you want to monitor, and click OK.
The extensions in the selected workgroups will be listed on the
Monitor tab, in addition to any individual extensions you selected.
Note: If you selected individual extensions to monitor, you will be able
to pick up
personal calls to these extensions, but not workgroup
calls.
In addition, if you selected a workgroup extension, the Monitor list
shows
all the extensions in the workgroup, even for agents who are
currently logged out.
Reading the Monitor List
In the monitor list, each extension is listed along with its Status, Number ,
Name, Activity , and Group (if applicable).
The status can be one of the following:
• Idle —the extension is not in use; you can click the Status field to ring
that extension
• Connected —the extension is in use
• Ringing —the phone on the extension is ringing; you can click the
Status field to pick up the call at your own extension
• Conference —the extension is on a conference call