Altigen AltiAgent, Manual

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AltiAgent Manual 49
Using AltiAgent
If you’re a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or you might use
monitoring capability to cover calls for a co-worker, since you can click the
ringing phone icon in the monitor list and take the co-worker’s call.
Choosing Workgroups to Monitor
To choose workgroups to monitor:
1. Click the Expand button in the AltiAgent main window, then click the
Monitor tab.
2. Click the Change button on the Monitor tab to open the Change
Monitor dialog box.