Altigen AltiAgent, Manual

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14 AltiAgent Manual
If AltiAgent is not on your Windows desktop, but either icon appears in the
Windows tray, double-click it to open the AltiAgent main window, or you
can right-click it to pop up a menu, then select the AltiAgent window you
want to open.
Resizing the Display
You can resize many AltiAgent windows using the standard Windows
method: place the cursor at a window edge or corner, then drag the window
to the size you want.
Columns can be resized by placing the cursor on a column divider in the
header area until the cursor changes to a movable double bar (||). Then
move the bar to resize the column.
Error Messages
The following errors may be displayed as login or connectivity errors.
Error Message Description Solution
AltiWare connection
limit has been exceeded. No AltiAgent was found
OR more than allowed
number of AltiAgent users
have attempted to log on. Maintain the number of AltiAgent
license keys or add additional ses-
sion licensing.
Cannot connect to
AltiLink. Please check
server name or network
connection. You are not connected to
AltiWare. Check the server field (IP address
or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of Alti-
Ware (if using the DNS name in
the server field).
Cannot access voice mail
list while mail box in use. Mail box is in use by the
AltiGen Voice Mail Sys-
tem and is temporarily
unavailable. Wait awhile, then try again.
Mail service is unavail-
able. Please check with
your administrator. Voice mail service is not
enabled on AltiWare. Make sure voice mail service is
started.