Altigen AltiAgent, Manual

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68 AltiAgent Manual
• Multiple Call Waiting —enables a “personal queue” of multiple calls
waiting. You must also select the Place Caller In Queue option under
Enable Busy Call Handling to enable this option. This allows you to
transfer or park the current call before picking up the next call in
queue.
• Live Call Handling —when enabled, allows a caller to hear a ringback
tone when the called party is in voice mail, paging, transfer, or
conference status.
Message Notification
Message Notification lets you set up how you’d like to be alerted to new
messages when you’re away from your desk. You can also set up Message
Notification through the AltiGen Voice Mail System.
Click the Message Notification tab in the Config window to establish how
and when you want to be notified about incoming voice messages.
Use this tab to set the notification options:
Lets you
create voice
mail groups