Altigen AltiAgent, Manual

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6 AltiAgent Manual
3. Open the AltiAgent folder, and run the Setup program in that folder,
following the step-by-step installation instructions as they appear on
the screen.
Alternatively, if your system administrator has loaded AltiAgent on a
shared network server, you can copy the files in the AltiAgent folder to
your desktop PC, and run the AltiAgent
Setup program.
Uninstalling AltiAgent
1. From the Windows Start menu, select Control Panel > Add/Remove
Programs > AltiAgent 5.2 to uninstall AltiAgent.
2. Click Remove , and respond to any additional prompts.
Automatic Upgrade
Each time you start up AltiAgent, a comparison is made with the version of
AltiWare ACC/ACM that is running on the server. If updates were made
on the server, and your version of AltiAgent is out-of-date, you are
prompted for upgrade permission. If you automatically upgrade, the
AltiAgent startup is terminated and a software upgrade session is started.
Restart AltiAgent to run the newer version.
Note: For remote AltiAgent users outside the firewall, TCP port 10050 is
required to be open to allow automatic upgrade. Also, automatic
upgrade over the Internet requires the sending of 15 MB files over
the WAN, so it may take some time to perform the automatic
update.
Downgrade Procedure
1. Go to Control Panel > Add/Remove Programs and remove the
AltiAgent 5.2 program and ALL OTHER 5.2 client applications
(including AltiView, AltiSupervisor, AltiConsole and CDR Search
5.2).
2. Reboot your system.
3. Go to
<local drive>: Program Files\AltiGen\Shared
Files
and remove AlpInterface.dll .