Symantec NORTON 360 5.0 User Manual Download Page 1

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User Guide

See back cover for Quick
Installation.

We protect more people from more online threats than anyone in the
world.

Care for our Environment, ‘It's the right thing to do’.
Symantec has removed the cover from this manual to reduce the Environmental Footprint of our
products.

Summary of Contents for NORTON 360 5.0

Page 1: ...nstallation We protect more people from more online threats than anyone in the world Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products ...

Page 2: ...nder licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY...

Page 3: ...s this License Agreement collectively the Software is the property of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License Agreement You will have certain rights to use the Software during the Service Period The Service Period shall begin on the date of Your initial installation of a copy of the Software r...

Page 4: ...software antivirus and crimeware software use updated virus definitions antispyware software uses updated spyware definitions antispam software uses updated antispam rules content filtering and antiphishing software use updated URL lists some firewall software use updated firewall rules vulnerability assessment products use updated vulnerability data and web site authentication software uses updat...

Page 5: ...ou agree to comply with such applicable laws and regulations and with the specifications described in the Documentation or the applicable transaction documentation from the authorized reseller from which You obtained the Software and not to a use the Online Backup Feature for illegal purposes b transmit or store material that may infringe the intellectual property rights or other rights of third p...

Page 6: ...the Technical Support in its sole discretion 6 Privacy Data Protection From time to time the Software may collect certain information from the computer on which it is installed which may include Information on potential security risks as well as URLs of websites visited that the Software deems potentially fraudulent The URLs could contain personally identifiable information that a potentially frau...

Page 7: ...r on which the Software is installed to enable the Software to function and for license administration purposes Other general statistical information used for product analysis and for improving product functionality Unless it is expressly defined as optional the collected information as set out above is necessary for the purpose of the functionality of Symantec s products Information may be transf...

Page 8: ...CHVARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 9 Disclaimer of Damages SOME STATES AND COUNTRIES DO NOT ALLOWTHELIMITATIONOREXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOWLIMITATIONOREXCLUSIONMAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BYAPPLICABLELAWANDREGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE INNOEVENTWILLSYMANTEC ORI...

Page 9: ...temporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment orsimilarcommunications between the parties Notwithstanding the foregoing nothing in this License Agreement will diminish any rights You may have under existing consumer protection legislation or othe...

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Page 11: ...7 Starting Norton 360 17 Activating Norton 360 18 Exploring the main window 19 About Norton 360 status 23 About managing messages and alerts 25 For more information 27 Chapter 4 Responding to emergencies 31 Using the Norton Bootable Recovery Tool 31 Service and Support Solutions 33 Index 37 Quick Installation 40 Contents ...

Page 12: ...Contents 12 ...

Page 13: ...e subscription up to three PCs are protected It safeguards against online identity theft protects important files and keeps your PC tuned and running at peak performance Norton 360 is completely automated and easy to use It works quietly in the background to maintain your overall system integrity with minimal effect on PC performance By offering an unmatched combination of performance and protecti...

Page 14: ...Overview About Norton 360 14 ...

Page 15: ...ows Vista or Windows XP click Install Norton 360 In Windows 7 click Launch Norton Install and then click Install Norton 360 1 If you install from a USB drive insert the USB drive into the USB port In Windows Vista or Windows XP click Launch Norton Install and then click Install Norton 360 In Windows 7 click Open Folder to view files double click Start exe and then click Install Norton 360 1 If you...

Page 16: ...ou have read the agreement click AGREE INSTALL If the opening panel does not appear Sometimes a computer s optical drive does not automatically run a CD To start the installation from the product CD 1 On your desktop double click My Computer 2 In the My Computer window double click the icon for your optical drive 3 In the list of files double click Start exe and then click Install Norton 360 Insta...

Page 17: ...o not have to start the product to be protected If Norton 360 detects a situation that requires your attention Norton 360 may repair it automatically You can also set Norton 360 to notify you when a situation requires your attention and you can decide which action you want to take At any time you can start Norton 360 to adjust the settings review your protection status or perform preventive mainte...

Page 18: ...te the product w You must activate your product within the time period that the alert specifies or your product stops working You can activate your product directly from the activation alert You can also activate your product from the Trial Period Status link in the main window or from the My Account window In some cases you might need to enter your Product Key to activate your product You can act...

Page 19: ...parental controls might block the connection you can configure the parental controls so that they do not block the activation procedure You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration If you use a proxy server to connect to the Internet you must configure the proxy settings You can configure Network Proxy Set...

Page 20: ...nd restore online backup by browser You can also run a diagnostic report run startup manager run Registry Cleanup run Norton Insight and check Norton Tasks Tasks Opens the Settings page which lets you customize Antivirus settings Firewall settings Antispam settings configure the My Network management tool and configure Parental Controls This area also lets you configure Identity Protection schedul...

Page 21: ...ence with Norton 360 It also lets you go to the Help Support page Feedback Opens the My Account page which lets you access your Norton Account renew your subscription activate your product and buy more storage This area also lets you buy another product license and check your monthly product report You can also use this page to view your subscription information and your available online backup sp...

Page 22: ...owing Lets you view PC Security details run Scans run LiveUpdate manage Firewall and run Norton Insight PC Security Lets you view Identity Protection details manage Identity Protection and configure Identity Safe Identity Protection Lets you view Backup Details manage Backup Sets run Backup restore backup files and buy more storage Backup Lets you view PC Tuneup Details run Disk Optimization run F...

Page 23: ...tivation status or subscription status appears at the bottom of the main window You can use the Activate Now option or the Subscribe Now option to activate or subscribe your Norton product About Norton 360 status Norton 360 displays the security status of your computer at the top of the main window Based on the security status of your computer Norton 360 shows your system status as Secure Attentio...

Page 24: ...egories are marked as Protected Attention or At Risk See Responding to security status indicators on page 24 When your system status or protection categories statuses are marked as At Risk or Attention at the bottom section of the Norton 360 main window click Fix Now to resolve all the security threats on your computer Responding to security status indicators When your system encounters a threat o...

Page 25: ... following locations Several types of Norton 360 messages appear in the notification area at the far right of the taskbar For example your PC was turned off or it has not been connected to the Internet for a while In this case you see a message that your protection may not be up to date A different alert appears if a security setting was turned off This message warns you that your PC might not be ...

Page 26: ...C Security Identity Protection Backup and PC Tuneup The status areas show how many issues need to be resolved for each feature You can use View Details under each status area for more information about those issues You can use the Fix Now option to fix all the issues that need to be resolved to secure your computer Norton 360 protection categories and details In Windows Vista and Windows 7 Norton ...

Page 27: ...he top of the main window click Support 2 In the drop down menu click Help 3 In the Help window in the left pane click a tab Your options are Displays Help by topic Contents Lists all keywords for the Help topics in alphabetical order Index Opens a search box in which you can type a word or a phrase Search To print a Help topic 1 In the Help window click the Contents tab 2 In the Contents list sel...

Page 28: ...that appears click Browse CD 2 Double click the Manual folder 3 Double click the Adobe program file 4 Follow the on screen instructions After you install the Adobe Reader you can read the PDF from the CD To read the user guide PDF from the CD or the USB drive Do one of the following 1 Insert the CD into the optical drive 1 Insert the USB drive into the USB port and then click Launch Norton Install...

Page 29: ...antec Web site You can access the Symantec Web site in a browser To access the Symantec Web site in your browser 1 Open your Web browser 2 Go to the following URL www symantec com 29 Getting Started For more information ...

Page 30: ...Getting Started For more information 30 ...

Page 31: ...reats and recover your computer Norton Bootable Recovery Tool is available on the product CD that you purchased You can use the product CD as a recovery media w To use Norton Bootable Recovery Tool you must use the Product Key of the Norton product that you purchased If you use a trial version of Norton 360 you need to create a Norton Account to receive a Product Key to use Norton Bootable Recover...

Page 32: ...successful installation It is recommended that you download and install Norton Bootable Recovery Tool Wizard on a computer that does not have any security threats and create Norton Bootable Recovery Tool If you create Norton Bootable Recovery Tool on an infected computer there is a chance that the recovery CD DVD or USB key might get infected w To use Norton Bootable Recovery Tool you must use the...

Page 33: ... you access support from within your product and offers the tools that automatically diagnose and resolve common issues You can also search for solutions or gain easy access to support by phone as well as free support by chat and email To access One Click Support 1 In the main product window click Support 2 In the drop down list click Get Support w Availability of support varies by region Regular ...

Page 34: ... latest virus threats and removal tools You can access the Symantec support Web site at www symantec com globalsupport Select your country to get access to Customer Service Technical support and Help against Spyware and Viruses Contact Support In addition to using our Self Help options you can contact a support representative by chat email or phone w Availability of support varies by region Regula...

Page 35: ...Chat Submit your question on our Web site and receive a response by email Email support has a slower response time when compared to chat or phone Email support is free Email Speak to a support representative in real time Phone To contact a support representative please visit the Symantec support Web site at the following URL www symantec com globalsupport The online support option is displayed fir...

Page 36: ...Service and Support Solutions Contact Support 36 ...

Page 37: ...g 27 I installation from CD 15 from downloaded file 15 from USB 15 problems 16 31 32 M main window features 19 options 19 status colors 25 status messages 25 Support 19 messages 25 N Norton 360 about 13 desktop icon 18 main window 25 status 23 Norton Bootable Recovery Tool using 31 Norton Bootable Recovery Tool Wizard downloading 32 P Performance 21 pop up messages 25 Product Feedback 21 Index ...

Page 38: ... status 24 Self Help 34 Settings 20 status 23 24 Status summary bar 22 Support contact 34 One Click Support 33 Phone 34 Self Help 33 Symantec Support accessing 29 Symantec Web site accessing 29 T Tasks 20 U user guide PDF on CD 28 opening 28 Index 38 ...

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Page 40: ...B drive insert the USB drive into the USB port In Windows Vista or Windows XP click Launch Norton Install and then click Install Norton 360 In Windows 7 click Open Folder to view files double click Start exe and then click Install Norton 360 If you downloaded your copy of Norton 360 double click the file that you downloaded 2 In the Norton 360 installation page enter the Product Key 3 Click the In...

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