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alphatronics AlphaCom XL, Service Manual

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Service manual AlphaCom XL transceiver              Rev. 1.4 10-08-2011             

 

Blz. 56/74 

 

 
The new firmware has now been successfully flashed into the AlphaCom XL microprocessor. Take the 
following steps to put the AlphaCom XL back into the normal operation mode. 
 
Disconnect the power from the AlphaCom XL. 
Disconnect the serial programming cable between the computer and the AlphaCom XL. 
Remove the jumper from J40 
Place the jumper from J44 back to J43 so the AlphaCom XL is placed back into the „run‟ mode. The jumper 
must be placed over the left and middle pin of the header. The right pin must stay empty. 
Power-up the AlphaCom XL. The green watchdog LED must turn on, this is to indicate that the board is 
running and the new firmware functions. 
 
 

Summary of Contents for AlphaCom XL

Page 1: ...Alphatronics bv Watergoorweg 71 3861MA Nijkerk Tel 033 2459944 Fax 033 2453149 info alphatronics nl XL Transceiver Service Manual ...

Page 2: ... the GPRS transceiver has been programmed and the GSM module is enrolled in the GPRS network The module is stand by and waiting to send a message De ALPHACOM XL transceiver complies with the following European regulations EMC emission EN301489 3 2002 EMC immunity EN50130 4 2003 Radio transmission EN300220 3 Telephone TBR21 1998 Safety class European norm EN60950 Alarm transmission EN50136 2 1 1998...

Page 3: ...ual AlphaCom XL transceiver Rev 1 4 10 08 2011 Blz 3 74 Alphatronics b v Watergoorweg 71 3861 MA Nijkerk Telefoon 033 2459944 Fax 033 2453149 Web www alphatronics nl www alphatronics eu E mail info alphatronics nl ...

Page 4: ... Settings Fault relay 35 Configuration inputs 1 to 6 36 PSTN interface configuration 38 Serial port configuration 40 Relay output configuration 43 Restore Factory Default Settings 44 Relay control by user 46 TESTING THE ALPHACOM XL 47 Back up function of transceiver 1 47 Transceiver 2 as dual transmission 47 PSTN back up function 48 LED indications on the PSTN 2 IP 48 DIPSWITCH settings of the Alp...

Page 5: ...loop 14 Figure 5 Jumper settings for relay 16 Figure 3 Connection serial logprinter to AlphaCom XL 18 Figure 4 Serial cable from logprinter to AlphaCom XL 18 Figure 6 Connections for flashing firmware bios update 53 Figure 6 Straight through cable wiring 66 Figure 7 Netwerk cross over cable wiring 66 ...

Page 6: ...Service manual AlphaCom XL transceiver Rev 1 4 10 08 2011 Blz 6 74 ...

Page 7: ... XL transceiver can be used in combination with virtually any alarm control panel supplied with an analog alarm transmitter PSTN dialer The most common used protocols SIA HA SIA XSIA Contact ID Scancom slow 1400 Hz and Scancom Fast 1600 Hz are supported and can be transmitted without any problems to a monitoring station using a standard broadband Internet connection If the AlphaCom XL does not suc...

Page 8: ...ges in the event buffer then the oldest message will be erased and the new message will be added last in first out From the buffer the AlphaCom XL will transmit the message s to one of more central stations the existing firmware includes some special functions like the support of the AlphaVision NG bus RS 485 and general printer output support for instance compatible with Galaxy control panels The...

Page 9: ...rogrammed to be activated if a fault occurs in one of the transmission channels The relay should be connected to an input on the alarm control panel to activate an alarm Forcing an alarm message manually According to the 50136 2 1 is must be possible to create an alarm message manually In cases were a dialler or control panel has been connected to the PSTN input and the dialler or control panel ha...

Page 10: ...erformance The regulations for AL1 are T2 T2 T2 D2 M2 S1 I2 The regulations for AL2 are T4 T2 T3 D3 M3 S2 I3 The regulations for AL3 are primary transmission AL2 back up AL1 Most of the features of the AlphaCom XL with respect to the above mentioned information are determined by the hardware design of the AlphaCom XL It is therefore not necessary to fill in specific parameters to comply The only p...

Page 11: ... Make sure the following details are available before you start installing The protocol that the analog dialer of the alarm system uses The IP address and registration port of the RC 4001 IP receivercard or RX 5000 receiver in the central station The IP address of the local Gateway that needs to be programmed in the ALPHACOM XL The subnet mask of the local network Tip instead of using a local IP a...

Page 12: ...he IP address in your laptop The gateway address can be left empty Open your internet browser Type in the IP addreess 192 168 0 48 in the browser screen The log in prompt of the AlphaCom XL will now appear on your screen Follow the programming instructions as mentioned from page 9 onwards Set dipswitches 2 and 3 back to OFF after programming and connect a standard straight network cable between th...

Page 13: ...nected the AlphaCom XL is powered by the RS 485 bus DIP switch s Backup Telephone line connection Alarmdialer connection GPRS module Power supply connection LAN activity LED see LEDs LAN connection 4 Status LEDs see LEDs LAN Link LED Trouble output Watchdog LED 12 Analog inputs GPRS LED Jumpers t b v ingangen spanning sturing ja nee 0V for analog inputs 12V en 0V for relay Tamper switch Red LED Pr...

Page 14: ...ection between the analog dialer of a control panel and the PSTN input on the AlphaCom XL board To use this option jumper J19 must placed across pins 1 and 2 The outer 2 wires 1 and 4 of the telephone cable are used Both wires 1 and 4 should be connected together on the side of the dialer in the control panel To clarify the tamper loop solution see the schematics below Figure 3 Schematics PSTN tam...

Page 15: ... do not have there own GSM network and use the network and GSM GPRS antennas of other providers Telfort uses mainly the KPN network but can also use other networks To be able to work with these providers the roaming option must be enabled in the programming In the default programming of the AlphaCom XL roaming has been purposely disabled to ensure installations placed close to the border will not ...

Page 16: ...umpers on the 2 pins headers J8 J15 J17 and J23 are placed over both pins the common contact C1 C2 C3 and C4 is connected to the 12V This means that once the relay is activated normally closed the common contact is connected to the alarm contact and thus applying 12V to the alarm contact By default the jumpers are only placed on 1 pin of the 2 pins header Attention when using this option the maxim...

Page 17: ...ng that the outputs operate as an Open Collector o c output The relays are not used in this position Attention when using this option jumpers J8 J15 J17 and J23 should NOT be placed When using this option you must take into consideration that the maximum current drain per Open Collector o c output should not exceed 100mA per Open Collector output ...

Page 18: ...ontrol panel using following cable wires Figure 4 Serial cable from logprinter to AlphaCom XL Wire 3 TX signal from AlphaCom XL back to the serial logprinter from the control panel This is not a real transmit data signal but only a high indication that the serial hardwarelink is established For some control panels like the Galaxy productline this signal is necessary Wire 5 RX signal from the seria...

Page 19: ... transmitted from the Galaxy to the AlphaCom XL 7 DTR 4 nc not used 5 RX Serial data from Galaxy printer interface to the AlphaCom XL 3 TX 6 nc not used 7 nc not used 8 nc not used 9 GND Ground 9 GND 10 nc not used nc not connected Take care Alphatronics b v cannot be held responsible for the correct functioning of this serial connection neither for the correct information regarding the wiring of ...

Page 20: ...ned in this manual are based on a computer working with a Windows 2000 or Windows XP operating system Attention Dipswitch 2 set to ON allows logging in without entering a valid login name and password Dipswitch 2 can remain OFF when a login name and password is already programmed Only use dipswitch 2 to set the login name login code and local Ethernet settings After you have programmed these detai...

Page 21: ...Service manual AlphaCom XL transceiver Rev 1 4 10 08 2011 Blz 21 74 Select Internet protocol TCP IP and click Properties The following screen will appear ...

Page 22: ...mmed again Set dipswitch 2 to OFF to ensure that access to the webserver can only be reached by entering the valid login name and password and also the local IP address webserver port Dipswitch 2 can set to ON is not necessary if you wish to access the web browser without a login name login code and using the default IP address 192 168 0 48 and webserver port 80 Set dipswitch 3 to ON this makes it...

Page 23: ...is programmed the ALPHACOM XL can only be reached on port 81 Attention when dipswitch 2 is set back to the OFF position and the AlphaCom XL transceiver is reset the AlphaCom XL can only be reached by using the programmed web port Please note In Internet Explorer for normal web pages using web port 80 it is not necessary to type in http but when using another web port like 81 it is necessary Attent...

Page 24: ...C s network configuration C IPCONFIG Windows 2000 IP Configuration Ethernet adapter Local Area Connection Connection specific DNS Suffix IP Address 192 168 0 119 Subnet Mask 255 255 255 0 Default Gateway 192 168 0 16 To see even more information the command ipconfig all can be used Alphatronics Equipment Discovery Tool The AlphaCom XL can also be found on the network using the so called Alphatroni...

Page 25: ...me user no standard password The supervisor is authorized to change programming and settings in the AlphaCom XL and also read status information The user is only authorized to activate the three outputs If a wrong user name password is entered to many times access to the integrated web browser is blocked for several minutes also messages received can be blocked depending on the programming For det...

Page 26: ... submenu s will be explained in the next chapters of this manual The information displayed in the status menu is refreshed every 10 seconds to provide the most up to date information at all times Possible status information displayed for the transceivers Disabled The transceiver is not configured Not in use The transceiver is assumed to be programmed as a backup transceiver and is not operational ...

Page 27: ...rd in the GSM module or it is not recognized Invalid PIN The programmed pin code is not correct Sim locked The PUK code is needed Remove the sim card and place it in a mobile telephone Power up the mobile telephone the telephone will now request that you enter the PUK code Enter the PUK code and program a new PIN code Place the sim card back in the GSM module Unknown error The gsm module has repor...

Page 28: ...ddress is 00 01 3e the variable part of the MAC address is placed on the sticker on the AlphaCom XL board Attention As of the 1st of August 2011 the fixed part of the MAC address were changed to 94 31 9B Configuration method The factory default setting in the the AlphaCom XL is to use DHCP and to obtain and IP address automatically from the DHCP server By using the Alphatronics Equipment Discovery...

Page 29: ... XL In the default settings roaming is disabled Roaming is only necessary when using a GPRS provider that does not have its own GSM GPRS network but uses networks from other providers Roaming however does have a certain risk When installing an installation close to the border roaming can cause the GPRS module to connect to GSM GPRS providers just over the border and thus causing high calling costs...

Page 30: ...he time this manual was made It is however possible that providers change settings in the future due to changes in subscriptions of new subscription types APN access point name Always active The GPRS module is commonly used as a back up connection for the primary LAN hard wired connection In this case it is possible to choose that the GPRS module will enrol itself into the GPRS network but will no...

Page 31: ... certain external or internal computers it is possible to enter and ip subnetmasker By entering settings in the Access from ip subnetmasker you can limit the remote access The factory default settings are 0 0 0 0 0 0 0 0 which means there is no limitation Access for supervisor In this settings it is possible to program a user name and password for the supervisor The supervisor has the authority to...

Page 32: ...P address The standard settings to only be able to access from a local network will be used in most cases however Lock out and logging Here it is possible to determine what the consequences are of entering a wrong user name and password The settings for maximum login ins and the blocking time can be programmed in this screen Once access to the webserver has been blocked both the user and the super...

Page 33: ...ceivers can be enabled by selecting the use this tranceiver option The account number is a 4 5 or 6 digit number that is provided by the central station Default value is 4 digits The central station will provide you with the correct account number according to the type of receiver equipment they have Also the IP address and the port number is supplied to you by the central station The local port i...

Page 34: ... the hard wired LAN connection as a primary connection and the GSM module for GPRS backup the test message and interval time must be programmed in backup settings From firmware version 1 7 and higher a new option Always Register was added for the for the backup transceiver The primary transceiver registers itself on the receiver in the central station en uses a pollingmechanisme Supervision Interv...

Page 35: ...ed SIA code will mostly be determined together with the central station For a full description of SIA codes refer to appendix G If a cross is placed in the field activate relay 4 by fault then relay number 4 will be activated as long as the fault situation exists Relay 4 is the general fault relay and can only be activated in fault situations The relay cannot be activated by the end user The same ...

Page 36: ... If the AlphaCom XL is mounted in a separate casing then tamper switch S1 can be fitted with a tamper spring The appropriate SIA code should also be programmed in this screen You must ensure that the casing used for the AlphaCom XL complies with regulations stated It is also possible to use an external tamper switch and connect the wires from the tamper switch to an input on the AlphaCom XL For th...

Page 37: ...m situation has been resolved or reset In certain situations the AlphaCom XL can also send tamper messages When sending a tamper message the second letter of the SIA HS alarmcode is the letter T for instance BT Burglary Trouble The settings EOL NC and Skafor determine the resistor values used for the inputs The setting enabled determines whether the input is used or not After programming all optio...

Page 38: ...ted products In general when connecting non certified non tested products there should be no problems If you have any questions please contact the Alphatronics helpdesk Also an up to date list of products tested with the AlphaCom XL will be listed on the website www alphatronics nl www alphatronics eu In the setting protocol you can select which protocol the analog dialer transmits that is connect...

Page 39: ... connected to the PSTN interface gets an acknowledge message before the message is received by the monitoring station By enabling this option the analog dialer receives an acknowledgement once the message has been received by the receiver in the central station For security reasons it is much better to enable the option Acknowledge after confirmation In this case the connected dialer only gets an ...

Page 40: ...connection over IP For this application 2 AlphaCom XL boards are needed or 1 PSTN2IP ML and 1 AlphaCom XL Both devices communicate with each other via the hard wired Ethernet connection using a secured encrypted protocol With this solution it is possible to exchange a local serial connection between 2 devices to a connection with 2 devices that are placed far away from each other or even in separa...

Page 41: ...adecimal value 0x0a Each logline should also contain a time indication e g 12 30 When a logline is received at the AlphaCom XL it is checked to contain a colon and at the left and right side of that column 2 digits If the mentioned requirements are met then the logline will be transmitted to the control station If not then the received information will be dropped without notice Take care some cont...

Page 42: ... XL is also compatible with future generation control panels like the AlphaVision ML and AlphaVision XL When using the RS 485 connection the following must be taken into consideration the AlphaCom XL gets its power supply through the 16VDC input This is always the case when using the version in its own synthetic casing containing power supply and battery back up This is the best solution When usin...

Page 43: ...ssing the button configure outputs the following screen will appear For each output a name can be programmed These names are also displayed in the user screen when a user activates the outputs The user however cannot change these names By pressing the yes or no button in the activated column and then pressing OK the relay output will be activated deactivated The way the relay outputs are connected...

Page 44: ...en pressing the button Factory Defaults the following screen will appear In this screen it is possible to put some or all of the settings back to factory default with the exception of the already changed MAC address After pressing OK the AlphaCom XL will reset and the factory defaults will be programmed ...

Page 45: ...een the fixed IP address of the AlphaCom XL will be displayed After restarting the AlphaCom XL web browser can be reached through this IP address If the AlphaCom XL uses DHCP it could be possible that the DHCP server issues a new IP address to the AlphaCom XL during start up In this case the Alphatronics Equipment Discovery Tool can be used to find the new IP address ...

Page 46: ... but a user logs in default user name user the following screen will appear In this screen the 3 relay outputs are visible including there names in this screen they have been called Relay 1 Relay 2 and Relay 3 and status The user now has the possibility to activate deactivate the outputs individually and press OK ...

Page 47: ... indicates that there are alarm messages in the buffer ready to be sent Alarm messages in the buffer either come from the connected control panel or internal messages from the AlphaCom XL LED s 1 and 2 are the transceiver status led s LED 1 indicates the status of transceiver 1 including the back up connection and LED 2 indicates the status of transceiver 2 including its back up connection If both...

Page 48: ...tation As soon as the LAN connection has been re established the priority switch will switch back When using this option make sure the correct settings have been entered in the programming If there is no analog telephone line present a GSM adapter 004490 can also be used which is connected to the TEL connection The GSM apdater simulates an analog telephone line and can work as an ideal back up con...

Page 49: ...g the standard login name is admin and to access the user interface it is user both of them without a login code The AlphaCom XL can be reached through IP address 192 168 0 48 and webserver port 80 Attention the default gateway is 0 0 0 0 and the AlphaCom XL cannot communicate with the outside world Only use this setting to program the Ethernet settings and the Login name Login code Restart the Al...

Page 50: ...he sales department of Alphatronics Attention after performing a firmware upgrade we strongly advise to check whether the AlphaCom XL functions according to requirements Performing a firmware bios flash upgrade remotely From firmware version 1 7 and above it is possible to perform a firmware upgrade remotely using a new function in the web browser programming screen The remote flash function can b...

Page 51: ...1 Blz 51 74 Use the Browse button to select the new firmware file Once the correct file has been selected press Upload to send the new firmware file to the AlphaCom XL If the write protect jumper J44 is disabled the above message will be shown on your screen ...

Page 52: ...Service manual AlphaCom XL transceiver Rev 1 4 10 08 2011 Blz 52 74 If the firmware update process is successful the following screen will appear ...

Page 53: ...code 003834 o flash program FDT Flash Development Toolkit o firmware update file Power down the AlphaCom XL transceiver Connect the serial programming cable between the computer and the boxed header J32 on the AlphaCom XL board The boxed header can be found directly next to the relays and under the AL1 output Figure 6 Connections for flashing firmware bios update RS 232 connector for flashing Jump...

Page 54: ...power to the AlphaCom XL When powering up the green watchdog LED will turn on shortly and then turn off again The other LED s will react different than described in the LED overview this is due to the fact that the AlphaCom XL is in the flash mode Start the software program on your computer which is used to flash the new firmware Make sure the User Data Area box is ticked and the correct path and ...

Page 55: ... text Connection complete will appear in the text block After the connection is established the software will flash the new firmware into the microprocessor of the AlphaCom XL The blue completion line above the text block shows the percentage of completion After the new firmware has been fully flashed into the microprocessor a green message Image successfully written to device will appear in the t...

Page 56: ...er from the AlphaCom XL Disconnect the serial programming cable between the computer and the AlphaCom XL Remove the jumper from J40 Place the jumper from J44 back to J43 so the AlphaCom XL is placed back into the run mode The jumper must be placed over the left and middle pin of the header The right pin must stay empty Power up the AlphaCom XL The green watchdog LED must turn on this is to indicat...

Page 57: ...ware utility is very easy Install the fdt_3_06 exe file on your computer or laptop Choose for standard installation and choose to install an icon on your desktop When the window below appears on your screen make sure the boxes USB Drivers and AutoUpdate are not selected Start the Flash Development Toolkit Basic 3 06 software after the installation procedure has been completed If there is no icon o...

Page 58: ...rial COM port that the programming cable is connected to Be aware when using a serial to USB converter a virtual COM port will be made by the software driver Press Next Ensure that the settings of the AlphaCom XL are installed correctly flash mode and power up the AlphaCom XL The green watchdog LED will turn on shortly and then turn off Press OK ...

Page 59: ...v 1 4 10 08 2011 Blz 59 74 If for some reason the connection is not established the AlphaCom XL is not powered up or the programming cable is not connected press Cancel If the connection is established the following screen will appear Press OK ...

Page 60: ... change the 25 00 MHz value this is the correct value Press Next Press Next Press the Finish button The flash utility will now try to establish a connection with the microprocessor If the connection is established a green text Connection complete will appear in the text block ...

Page 61: ...er Rev 1 4 10 08 2011 Blz 61 74 Select the User Data Area option In the box next to the User Data Area option is still empty Use the explorer button to select the correct path and directory were the firmware file is saved on your computer ...

Page 62: ...Service manual AlphaCom XL transceiver Rev 1 4 10 08 2011 Blz 62 74 Press the Program Flash button to start the flash procedure ...

Page 63: ...essor of the AlphaCom XL a green text Image successfully written to device will appear in the text box Now press Disconnect Tip the Disconnect procedure can also be done automatically Select in the options screen the AutoDisconnect box If this option is not selected the Disconnect button will be displayed next to the Program Flash button ...

Page 64: ...obtained from the DHCP server The Alphacom XL can operate with both a fixed IP address although it is programmable but it also can ask a DHCP server for an IP address When using a fixed IP address we advise that the AlphaCom XL has an IP address outside the distribution range of the DHCP server The distribution range can be read from the DHCP configuration screen A reservation for the AlphaCom XL ...

Page 65: ...as a DHCP server When using a fixed IP address check the IP address range distributed by the modem Then program the AlphaCom XL to a fixed IP address outside this range to avoid conflicts with IP addresses distributed by the modem With the widely used Speedtouch ADSL modem router the screen in which it is programmed looks as follow ...

Page 66: ...ter a standard straight through CAT 5 cable is used A straight through CAT 5 cable is made up as follows Figure 6 Straight through cable wiring To connect the AlphaCom XL directly to a computer a cross over cable has to be used The wiring of a cross over cable is as follows Figure 7 Network cross over cable wiring ...

Page 67: ... BOOTP 68 TCP port for DHCP and BOOTP 69 TCP port for TFTP 70 Gopher 79 Finger 80 HTTP webserver 110 POP3 Post Office Protocol 119 NNTP Network News Transfer Protocol 137 139 NetBIOS Netbeui 143 IMAP2 Internet Message Protocol 161 SNMP UDP port 162 SNMP UDP port for sending SNMP traps 389 LDAP server 427 SLP Service Location Protocol UDP port 443 HTTPS http protocol over TLS SSL 515 LPD TCP port 6...

Page 68: ...ing router computers time servers printers and some telephones must have its own unique address A gateway such as an ADSL modem with an integrated router uses two IP addresses one IP address used on the LAN side within a home s or office local network and an IP address on the WAN side used to make a connection with the Internet provider The IP address on the WAN side is unique and can be reached f...

Page 69: ...between 1 and 65535 can be programmed However much used programs mostly use port numbers under 1024 so programming a low port number is not advised A short list of reserved port numbers can be found in appendix C ROUTER Many Internet connections use a modem with an integrated router This router often uses NAT A router can be seen as an intelligent switch which transports data packages from the int...

Page 70: ...chnique of transmitting Unlike TCP the UDP does not use checksums At UDP level the transceiver side is not informed on whether or not the sent package is received The advantage this gives is that the transmission speed is much higher up to 4 times UDP is therefore mostly used by applications which need a fast transmission and a short reaction time and which does not require an active check on the ...

Page 71: ...kanalen Yes Yes Alphatronics CP 508 SIA HS SIA Level 2 Scancom DTMF 1600 8 16 kanalen Yes Yes Yes Alphatronics CP 500 SIA HS Yes Alphatronics CP 407 Scancom DTMF 1600 8 16 kanalen Scancom DTMF 1400 8 16 kanalen Yes Yes Alphatronics CP 700 Scancom DTMF 1600 8 16 kanalen Yes Alphatronics AGN 7310 Scancom DTMF 1600 8 16 kanelen Yes Alphatronics SC8 2 SIA HS Yes Caddx NX 6 SE SIA regular Yes Caddx NX ...

Page 72: ...rmed longer than the time programmed CJ Late Close Restoral of partition that was disarmed to long CL Closing Arming DR Duress Disarming under threat FA Fire Alarm FR Fire Restoral HA Holdup Alarm HR Holdup Restoral MA Medical Alarm MR Medical Restoral OP Opening Disarming RP Test message RR Reset Start up message of the system TA Tamper Alarm TR Tamper Restoral UA Undefined Alarm Technical alarm ...

Page 73: ...release Revision 1 7 18 05 2009 Remote flash functionality added REGISTER AL1 9 10 AL2 9 10 AL3 10 Analog inputs 15 Backup 26 27 Backup function 15 BIOS 50 57 Control station 26 Cross over cable 20 66 DHCP 64 68 DHCP server 65 Dipswitch 11 13 20 22 49 Discovery tool 24 Firefox 22 Firmware 7 73 Firmware update 50 57 Flash 50 57 Force IP address 20 Galaxy XL 19 Gateway 68 GPRS 27 GSM interface 15 Hu...

Page 74: ...d consists of high quality components Most of the components used can be recycled The symbol means that this product should be recycled separately and not put in the normal waste bin together with normal household waste This product can be handed over to your local city council disposal point shop or supplier Manual versie 1 3 June 26th 2009 C J Prins M Klinker M Tijsseling Alphatronics 2009 ...

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