Airspan AS4000, Installation Manual

Page: 169 / 193

General
165
Normal Repair Out-of-warranty
a. The warranty period for a FRU repaired or replaced out of warranty shall be ninety
(90) days from the date of shipment of the item by Airspan to the customer.
Repair and Return Procedure
The normal process is for the customer to obtain a Return Material Authorisation (RMA)
number, and then return the suspect faulty item to Airspan for repair. Airspan will repair the
FRU, or replace it if appropriate, and return it to the customer. This RMA number should be
quoted on all subsequent correspondence concerning the item.
For an additional charge, and providing suitable alternative is available, Airspan will
provide an Advance Replacement.
Outline Flowchart of Material Return Process
The flowchart below outlines the various actions involved in the material return process.