Acer Altos RAIDWatch, Manual

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Troubleshooting
179
What You Can Do: Check your network environment to determine whether or not the
Primary agent is available. Use a “ping” utility to see if the server exists on the network.
Code: RC=2
• Meaning: The Primary agent did not understand the last Altos RAIDWatch Manager command.
What You Can Do: Please check the firmware version of controller to see if it is compatible
with your version of Altos RAIDWatch. Altos RAIDWatch currently only works with
firmware versions 2.23 or 3.11 and higher. You should also contact your technical support
engineer.
Code: RC=3
• Meaning: Exception error detected
What You Can Do: Check that the versions of Altos RAIDWatch Manager, Primary agent,
and Secondary agent are compatible. You should also contact your technical support
engineer.
Code: RC=7
• Meaning: Altos RAIDWatch didn’t find the RAID controller.
What You Can Do: Check if the Secondary and Primary are running on their respective
servers; also check if the RAID controller that Altos RAIDWatch wants to control has failed.
(The Secondary agent on the host might be functioning, but the RAID controller it relates
to has failed.)
Code: RC=9
• Meaning: The Primary or Secondary agent is not running, or one or more servers is down.
What You Can Do: Restart the suspect servers and all related Altos RAIDWatch agents.
B.3 Error Messages
You may encounter some of the following Altos RAIDWatch Manager error messages. This section
provides some guidance for those messages that may be unclear. Note that this is not an exhaustive
list of Altos RAIDWatch Manager error messages.
B.3.1 Under Channel Settings
• Message: Undefined Channel Mode
Explanation: Channels must be defined as either a drive or host channel.
• Message: Drive channel should have at least one PID!