3Com OfficeConnect WX4400, Reference Manual

Page: 519 / 528

Contact Us 519
Contact Us
3Com offers telephone, internet, and e-mail access to technical support
and repair services. To access these services for your region, use the
appropriate telephone number, URL, or e-mail address from the table in
the next section.
Telephone Technical
Support and Repair
To obtain telephone support as part of your warranty and other service
benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision level
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a
return materials authorization number (RMA). Products sent to 3Com
without authorization numbers clearly marked on the outside of the
package will be returned to the sender unopened, at the sender’s
expense. If your product is registered and under warranty, you can obtain
an RMA number online at
http://eSupport.3com.com/ . First-time users
must apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current
directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/