ZScan Manual
42
supply connectors and wires by replacing the parts one by one. You can also check your
FireWire cable for any connection problem.
I get the following message when I start the software: "The scanner is disconnected. Scan
functions will be unavailable."
There is no scanner connected to your computer or there is no valid configuration file
installed on the computer for this scanner. Make sure that your scanner is
connected
properly
to your computer. Make sure that the configuration file is installed correctly by
using the
Sensor Manager
. Once this procedure is completed, see the
Connection
Troubleshooter
if the problem is still not solved.
I am experiencing display problems when using the software.
requires high system performances. Please make sure that you are not running your
laptop computer on battery power and that all possible power saving options in the
computer and video card settings are activated or configured for maximum
performance.
Windows Vista Users
HSM's3D display is using the OpenGL technology. In Windows Vista, Microsoft does not
natively support that technology. It is now the video card manufacturers's responsibility to
offer the OpenGL support. The drivers are still at an early stage, and major video card
manufacturers are still reporting problems under Vista.
The latest Windows Vista drivers for the laptop sold with our systems can be dowloaded
by our customers under maintenance through our website. Please install these drivers if
you are using our laptop under Vista to ensure best possible performances.
Software Solutions
I get a "No Configuration File Found" message when starting the software.
Your configuration file is not available or is corrupted. Please download a fresh copy of
your latest Configuration File and use ZScan File Manager to import it properly. Make sure
that a file name YouSensorSerialNumber.cst appears in the following folder:
\\YourZScanInstallationPath\Configuration\. Please feel free to contact us if you feel
that the license on the extranet was not updated properly.
I get a "License Expired" message and I am unable to scan.
Your ZScan license is expired. Most of our systems are shipped by default with a 90-day
license. Use ZScan Sensor Manager to import your new license and to make sure that the
files are detected correctly. Make sure that a file name YouSensorSerialNumber.clf
appears in the following folder: \\YourZScanInstallationPath\License\.
I receive an error message while scanning telling me that an internal error has occurred.
There is a high probability that this error message was triggered by a connection
problem. Please see the
Connection Troubleshooter
.
My scanner is having trouble positioning itself. It does not detect the targets.
Please make sure that you use the calibration tool to optimize your calibration; this should
be done before starting to scan every time you use it.
My scanner refuses to calibrate.
