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Xerox Document Centre Network Installation & Troubleshooting Guide

Page 17 - 1

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Troubleshooting

Overview

This section of the 

Network Installation and Troubleshooting 

Guide 

contains individual procedures for troubleshooting problems 

on each major network operating system or protocol.

These procedures will help you solve the common mistakes that are 
made during installation and repair problems that can occur later.

Because the Document Centre supports a wide variety of networks, 
each of the procedures is self contained. If your Document Centre is 
configured to print using multiple protocols it is recommended you 
follow one troubleshooting procedure at a time. This should save 
confusion and time.

Consult the procedure (or procedures) in this section that apply to 
your environment.

Содержание 460

Страница 1: ...Document Centre 460 470 ST Network Installation and Troubleshooting Guide May 2000 701P34128...

Страница 2: ......

Страница 3: ...In the USA Calling for Service and ordering Replaceable Units 1 800 821 2797 USA Ordering Supplies 1 800 822 2200 USA In Canada Calling for Service 1 800 939 3769 Canada Ordering Supplies and Replace...

Страница 4: ...de Xerox Corporation pour lesquelles Xerox Canada lt e d tient des permis d utilisation The Document Centre ST model includes an implementation of LZW licensed under U S Patent 4 558 302 Product names...

Страница 5: ...of The Internet Software Consortium DHCP nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission This Softwar...

Страница 6: ...lation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inter...

Страница 7: ...the changes You will be advised of your right to file a complaint with the FCC 4 If the telephone company requests information on what equipment is connected to their lines inform them of A the telep...

Страница 8: ...e situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or eq...

Страница 9: ...Bonds l Gold and Silver Certificates l Treasury Notes and United States Bonds l Federal Reserve and Federal Reserve Bank Notes l Certificates of Deposit l National Bank currency l Fractional Notes l...

Страница 10: ...cation cards passes or insignias carried by military or Naval personnel or by members of the various Federal Departments and Bureaus such as the FBI and Treasury unless the photograph is ordered by th...

Страница 11: ...2 1 Before You Connect to a 100BaseT Ethernet Network 2 1 How to set the Ethernet Speed 2 2 Before You Connect to a Token Ring Network 2 3 How to set the Ring Speed and Source Routing 2 4 How to set...

Страница 12: ...station and 6 6 UNIX Networks 7 1 Before You Start 7 1 Go to the printer and 7 2 Go to a workstation and 7 5 Microsoft NetBEUI Networks 8 1 Before You Start 8 1 Go to the printer and 8 2 Go to the wor...

Страница 13: ...rkstations and 13 5 Macintosh Networks AppleTalk 14 1 Before you start 14 1 Go to the printer and 14 2 Go to the workstation and 14 4 Banyan VINES Network 15 1 Go to the printer and 15 1 Go to the ser...

Страница 14: ...Terminology used in this Chapter 20 2 Who Should Use This Guide 20 3 What to Do Next 20 4 Scanning Overview 20 5 The Scanning Process 20 8 Overview of Repositories 20 11 Before You Start 20 17 Set Up...

Страница 15: ...etwork interface or have purchased a Token Ring network interface upgrade kit separately and it has been installed using the instructions provided In general the requirements needed for connection and...

Страница 16: ...of Contents Find the network operating system NOS or protocol which pertains to your network 4 Go to the page indicated and perform the procedure s 5 Once you are finished it is recommended you print...

Страница 17: ...allation instructions on connecting your Document Centre as a scanner without the use of CentreWare refer to the section in this document entitled Scan Setup without CentreWare The Document Centre als...

Страница 18: ...his symbol indicates that entries will be made on the printer s keypad or Touch Screen This symbol indicates that entries will be made at a workstation or fileserver NOTE When you see this text in the...

Страница 19: ...f need information CentreWare information CentreWare Network Services Guide hard copy This doc ument contains information about installation procedures for Xerox CentreWare print and fax drivers and i...

Страница 20: ...e Document Centre web site to get the latest information about the Xerox Document Centre http www documentcentre xerox com Download the latest CentreWare drivers at http www centreware com For more in...

Страница 21: ...e 1 7 Introduction Introduction ST Model Features What is the ST The ST model is simply the ability to make copies as well as print ST models have full copy and optional Scan Fax capability User Inter...

Страница 22: ...TP STP Category 3 or 5 for 10Mbps Ethernet Category 5 for Token Ring or 100Mbps Fast Ethernet type of cable to connect to the network as indicated below Recessed area at rear of machine Token Ring net...

Страница 23: ...ocument Centre Ethernet Interface has speed settings of 10MBPS 10 Megabits per second 100MBPS 100 Megabits per second and Auto AutoSensing If your network has hubs or concentrators that have Auto Sens...

Страница 24: ...ernet button NOTE Auto Sensing hubs may not arbitrate correctly with the Document Centre when Auto is selected If your hubs concentrators support the 100BaseT speed it is recommended you select 100MBP...

Страница 25: ...ronment prior to connecting the printer to your network The default settings for the Ring speed and Source Routing are 16Mbps and None respectively If you do not need to change these then you do not n...

Страница 26: ...nectivity and Network Setup button b Press the Physical Media button c Press the Token Ring button d Press the Token Ring Settings button e Select the desired Ring Speed 4 Megabits or 16 Mega bits per...

Страница 27: ...press the Enter button on the Touch Screen Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 2 Set or Change the MAC address a Press the Connectivity and...

Страница 28: ...Page 2 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 29: ...IP address Gateway address and Subnet Mask the Document Centre TCP IP information will be configured on initial boot Your Document Centre printer can be connected to a variety of networks that use th...

Страница 30: ...information using BOOTP Go to the DHCP or BOOTP server and 1 Configure the server with the TCP IP information you want assigned to your printer Use the documentation supplied with your server software...

Страница 31: ...plies this information a Press the Name Address button b Press the Host Name button c When the soft keypad appears type the host name EXACTLY as you want it to appear with correct case When finished p...

Страница 32: ...ch your Document Centre will accept lpr print jobs it is recommended that you do this ONLY with extreme caution as most lpr spoolers are set to send print jobs to the default port b If you wish to cha...

Страница 33: ...ent WINS Dynamic IP Address Assignment WINS Where to go from here After you have verified that the TCP IP information you have assigned to your Document Centre is correct go to the section of this doc...

Страница 34: ...ting service Your Document Centre can retrieve the following values from a RARP server TCP IP Address Subnet Mask Consult the documentation supplied with your RARP server software to verify what TCP I...

Страница 35: ...matic Addressing button At the next screen select RARP and press Save 6 Press the Exit Tools button 7 Wait approximately 2 minutes for the printer to receive the TCP IP information from the RARP serve...

Страница 36: ...the next screen press the Enable button NOTE While you can change the port number at which your Document Centre will accept lpr print jobs it is recommended that you do this ONLY with extreme caution...

Страница 37: ...he section of this document that applies to your network operating system or protocol and perform the procedures indicated If you are configuring your Document Centre to register with a WINS server pr...

Страница 38: ...ed your DHCP server with the desired information you may connect your Document Centre to your network and it will boot and register with the WINS server automatically NOTE Your DHCP server must return...

Страница 39: ...d Press the Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh...

Страница 40: ...and Host Screen d Press the Close button 6 Exit the Tools Menu a Press the Exit Tools button b The Document Centre will reconfigure itself with the new settings and automatically register its TCP IP a...

Страница 41: ...vices Guide This document was supplied with your printer In order to use the CentreWare Device Admin Wizard for installation you must login to the fileserver or Tree with Supervisor or Administrator p...

Страница 42: ...ress the Go to Tools button 3 Enable the Network Protocol a Press the Connectivity and Network Setup button b Wait for the screen to refresh and press the Network Setup button c Press the NetWare butt...

Страница 43: ...t the Admin Services entry 5 On the next cascade menu select the Device Admin Wizard 6 The Device Admin Wizard will start 7 Follow the instructions on each Device Admin Wizard Screen to setup the Docu...

Страница 44: ...entre so the setup selections will take effect 2 Wait a MINIMUM of 7 minutes for the printer to reset 3 From the documentation package supplied with your printer retrieve the CentreWare Network Servic...

Страница 45: ...printer entitled Network Services Guide 2 Connect the print driver you loaded above to the queue you created on the NetWare server 3 Open an application and print a test job 4 Check your test job for...

Страница 46: ...Page 4 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 47: ...for your environment The CentreWare software supplied with your printer can be used to set up your printer on your Novell network For details refer to the document entitled CentreWare Network Services...

Страница 48: ...the current password Press the Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enable the Network Protocol a Press the Co...

Страница 49: ...e NDS tree name where the Context chosen in the previ ous step resides Be sure to press Save when you have finished 6 Set the Print Server Name and Password a Press the Print Server button b Press the...

Страница 50: ...re recommended When finished press Save to retain your changes and return to the NetWare Options screen 8 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you have...

Страница 51: ...printer entitled CentreWare Network Services Guide 2 Connect the print driver you loaded above to the queue you created on the NetWare server 3 Open an application and print a test job 4 Check your te...

Страница 52: ...Page 5 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 53: ...r printer can be used to set up your printer on your Novell network For details refer to the document entitled CentreWare Network Services Guide This procedure assumes you ran PCONSOLE to set up a pri...

Страница 54: ...e cabling 2 Enter the Tools pathway a Press the Access button b On the keypad enter 1111 or the current password Press the Enter button when finished Press the Go to Tools button c The Touch Screen wi...

Страница 55: ...een to set the first Primary File Server c Use the touch panel keyboard and enter the name of the first Primary File Server to which you want the printer to connect To access numeric characters and pu...

Страница 56: ...ering your new name When finished press Save to retain the changes and return to the Print Server screen c Press the Print Server Password button and use the Touch Screen keyboard to enter the print s...

Страница 57: ...ools Menu a Press the Exit Tools button The printer will store the settings you have made 8 Prepare for print driver installation a From the documentation package supplied with your printer retrieve t...

Страница 58: ...Services Guide 2 Connect the print driver you loaded above to the queue you created on the NetWare server 3 Open an application and print a test job 4 Check your test job for quality and use the Probl...

Страница 59: ...your DHCP server with the desired information you may go right to the section in this chapter entitled Go to a Workstation and This procedure assumes you are going to manually set your TCP IP informat...

Страница 60: ...een will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup button b Wait for the screen to refre...

Страница 61: ...th proper case When finished press the Save button to record the changes and exit to the TCP IP Settings screen 6 Set the Subnet Mask and Gateway a Press the Subnet and Gateway button b Press the soft...

Страница 62: ...fault port d If you wish to change the lpr port for your printer press the port soft button and enter the desired port number at the keypad Press Save e Press the Close button f Press the Exit Tools b...

Страница 63: ...entreWare Network Services CD ROM Solaris SunOS HP UX and AIX users can load the CentreWare Print DCPR Tool Details are contained in the document entitled CentreWare Network Services Guide 4 Create a...

Страница 64: ...Page 7 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 65: ...Networks Microsoft NetBEUI Networks Microsoft NetBEUI Networks Microsoft NetBEUI Networks Before You Start To enable 100BaseT or a Token Ring interface refer to Chapter 2 How to Connect to Ethernet or...

Страница 66: ...for the remainder of the data entry 3 Enable Microsoft Network printing a Press the Connectivity and Network Setup button b At the next screen press the Network Setup button 4 Enable the Protocol and...

Страница 67: ...the SMB Host Name button Using the Touch Screen enter the desired text for this item then press Save d OPTIONAL STEP Press the SMB Host Description button enter the desired text then press Save You wi...

Страница 68: ...keypad enter the desired number of seconds between 0 and 9999 Press Save to exit the connections screen 8 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you hav...

Страница 69: ...tation Details for this are found in the document supplied with your printer entitled CentreWare Network Services Guide 3 On the Configuration Report review the NetBIOS area and note the Workgroup Hos...

Страница 70: ...cade menu Select the Details tab on the Properties dialog Click the Add Port button and browse to the Workgroup Double click the name of the WorkGroup for the printer as shown on the Configuration Rep...

Страница 71: ...ddress and Subnet Mask the Document Centre TCP IP information will be configured on initial boot Tis procedure assumes you will set the IP information manually To enable 100BaseT or a Token Ring inter...

Страница 72: ...he Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Press the Connectivity and Network Setu...

Страница 73: ...me button d When the soft keypad appears type the SMB host name EXACTLY as you want it to appear with proper case When finished press the Save button to record the changes and exit to the TCP IP Setti...

Страница 74: ...ch panel keys Enter the name of the workgroup in which you want the printer to appear then press Save g Press the SMB Host Name this will set the NetBIOS name button using the Touch Screen keys enter...

Страница 75: ...n on the Touch Screen On the keypad enter the desired number of seconds between 0 and 9999 q Press Save to exit the Connections Screen 8 Exit the Tools Menu a Press the Exit Tools button The printer w...

Страница 76: ...ble click the NetBIOS Host Name of the printer as shown on the Configuration Report Click once on the Printer Name as shown on the Configura tion Report then click OK For a new printer you wil be prom...

Страница 77: ...nformation will be configured on initial boot This means that if you have configured your DHCP server with the desired information you may connect your Document Centre to your network and go right to...

Страница 78: ...e Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup b...

Страница 79: ...eway button b One at a time press the soft buttons on the Touch Screen for each octet of the Subnet Mask and enter the numbers from the keypad Repeat this process for the IP Gateway address When finis...

Страница 80: ...Network Installation Troubleshooting Guide 7 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you have made b Proceed to the next section of this procedure called...

Страница 81: ...print with IPP follow the instructions on the next page entitled To Create an IPP Printer To create a LPR Printer a Select Local Printer deselect Automatically detect and install my Plug and Play pri...

Страница 82: ...e drivers are included on the Windows 2000 CD ROM a A driver list will be displayed Select Xerox from the Manufacturers area Then select the desired print driver from the Printers and click OK The dri...

Страница 83: ...the DHCP server when it is turned on To enable 100BaseT or a Token Ring interface refer to Chapter 2 How to Connect to Ethernet or Token Ring Networks to configure the Speed and Source Routing setting...

Страница 84: ...e Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup b...

Страница 85: ...bnet and Gateway button b One at a time press the soft buttons on the Touch Screen for each octet of the Subnet Mask and enter the numbers from the keypad Repeat this process for the IP Gateway addres...

Страница 86: ...e printer will store the settings you have made 8 Prepare for print driver installation a From the documentation package supplied with your printer retrieve the CentreWare Network Services CD ROM and...

Страница 87: ...ded by Microsoft Then return to the next step in this document 2 Add the printer a Open the Control Panel and double click Printers icon Double click Add Printer The Add printer Wizard starts b Verify...

Страница 88: ...you want that printer to be the default then click Next j If the printer will not be shared click Next To share the printer check the share checkbox enter a Share Name then click Next k At the next di...

Страница 89: ...nd in the document sup plied with your printer entitled CentreWare Network Ser vices Guide 3 Connect the printer that you just created to the shared resource on the server 4 Open an application on the...

Страница 90: ...Page 11 8 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 91: ...Subnet Mask the Document Centre TCP IP information will be configured on initial boot This means that if you have configured your DHCP server with the desired information you may go right to the secti...

Страница 92: ...to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup butto...

Страница 93: ...to appear with proper case When finished press the Save button to record the changes and exit to the TCP IP Settings Screen 6 Set the Subnet Mask and Gateway a Press the Subnet and Gateway button b On...

Страница 94: ...he lpr port for your printer press the port soft button and enter the desired port number at the keypad Press Save e Press the Close button 7 Exit the Tools Menu a Press the Exit Tools button The prin...

Страница 95: ...sharing and connecting 3 Start LPRPORTD LPRMON ping printer open EPM and send a print job to the printer 4 Check your test job for quality and use the problem solving section of the Document Centre R...

Страница 96: ...Page 12 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 97: ...1 OS 2 NetBEUI Networks OS 2 NetBEUI Networks OS 2 NetBEUI Networks Before You Start To enable 100BaseT or a Token Ring interface refer to Chapter 2 How to Connect to Ethernet or Token Ring Networks...

Страница 98: ...en will be used for the remainder of the data entry 3 Enable Microsoft Network printing a Press the Connectivity and Network Setup button b At the next screen press the Network Setup button 4 Enable t...

Страница 99: ...on using the touch panel keys and enter the desired text for this item then press Save d OPTIONAL STEP Press the SMB Host Description button enter the desired text then press Save You will be returned...

Страница 100: ...n Timeout soft button on the Touch Screen On the keypad enter the desired number of seconds between 0 and 9999 Press Save to exit the connections screen 7 Exit the Tools Menu a Press the Exit Tools bu...

Страница 101: ...process 2 Create a shared resource and connect it to the network device a Double click on the Connections Icon b Click on the symbol next to Network c Click on the symbol next to Network Services d D...

Страница 102: ...ces and Network Connections Properties window r Double click on the Connections Icon s Double click on Printers t Close the Connections window u Double click on Printer in the Printers window DO NOT C...

Страница 103: ...the appropriate field g Click the Refresh button h Click the Install button after you see the driver description appear i Click the OK button to confirm that the driver has been installed 4 Highlight...

Страница 104: ...Page 13 8 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 105: ...Networks to configure the Speed and Source Routing settings for your environment This procedure assumes you have Macintosh computers equipped with an Ethernet card or Token Ring card that is connected...

Страница 106: ...ess the Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enable the AppleTalk protocol a Press the Connectivity and Network...

Страница 107: ...h panel keys then press Save the printer default is which means the printer will appear in ALL zones 5 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you have ma...

Страница 108: ...on Details for this are found in the document supplied with your printer entitled CentreWare Network Services Guide 2 Send a test job to the printer from an application program 3 Check your test job f...

Страница 109: ...or Token Ring Networks to configure the Speed and Source Routing settings for your environment Go to the printer and 1 Connect your Document Centre to the network with the appropriate cabling 2 Enter...

Страница 110: ...nel keys then press Save c Press the User Password button Enter the desired text for this item using the touch panel keys then press Save d Press the Print Service Name button Enter the desired text f...

Страница 111: ...d service c At the Add A Service Screen enter the StreetTalk name and description when prompted d Select the server on which you want to create the service e Select Banyan Print Service f Select an ap...

Страница 112: ...Output Strings Screen will be displayed Press the F10 key to accept the defaults displayed on the screen g The Enable Strings Screen will be displayed Press the F10 key to accept the defaults displaye...

Страница 113: ...ocedure in this chapter entitled Configure your Web Browser Otherwise you may start at the section entitled Configure your printer Your Document Centre printer includes an integrated Web Server This m...

Страница 114: ...For best performance and compatibility use Netscape Navigator 4 0 or Microsoft Internet Explorer 4 0 or later Your printer and workstation s must be connected to a network which has the TCP IP protoc...

Страница 115: ...etup button 6 Press the Network Setup button 7 Press the TCP IP Options button 8 Press the HTTP IPP button Then press the Enable button 9 Press the Exit Tools button 10 Print a Configuration Report an...

Страница 116: ...r on your printer and display the printer s Home Page If your network is connected to the Internet through a proxy server it may be necessary to exclude your printers TCP IP address in your browser to...

Страница 117: ...otocol These procedures will help you solve the common mistakes that are made during installation and repair problems that can occur later Because the Document Centre supports a wide variety of networ...

Страница 118: ...ve configured your DHCP server with the desired information you should verify that the information is correct before you follow any of the procedures in this TCP IP Troubleshooting section 1 Obtain a...

Страница 119: ...s if used NOTE The Broadcast Address is calculated automatically 9 To verify the Broadcast Address is correct the following calculation may be used Perform a logical OR of the complement of the subnet...

Страница 120: ...on problem Check the Default Gateway settings of the printer 12 Add the printer host name to your local hosts file or NIS database whichever applies and try the ping tests again 13 Try to ping other T...

Страница 121: ...page from your printer 2 Press the Access button above the keypad 3 A password entry field will appear On the keypad enter 1111 or the current password then touch the Enter button on the Touch Screen...

Страница 122: ...e Primary Server is extremely important on large networks NDS Tree for NetWare 4 X and 5 X NDS only is set for the correct NDS tree name NDS Context for NetWare 4 X and 5 X NDS only is set for the cor...

Страница 123: ...ve the keypad 3 A password entry field will appear On the keypad enter 1111 or the current password then touch the Enter button on the Touch Screen The Touch Screen will be used for the remainder of t...

Страница 124: ...is set for the NetBEUI name selected for this printer Printer Name is set for the name selected for this printer to act as a print server WorkGroup is set for the name of the desired NetBEUI workgrou...

Страница 125: ...tton then at the next screen press the Configuration Report button and wait for the next screen 6 Press the Print Configuration Report Now button 7 Allow a minute for the report to print 8 For OS 2 pr...

Страница 126: ...conditions by checking and resetting IP addresses or cabling and retry 14 Use the ping command to see if your gateway responds If the gateway does not respond you may have an addressing or network pro...

Страница 127: ...rt page from your printer 2 Press the Access button above the keypad 3 A password entry field will appear On the keypad enter 1111 or the current password then touch the Enter button on the Touch Scre...

Страница 128: ...enu AppleTalk Protocol is Enabled AppleTalk Interface is set to Ethernet AppleTalk Name is set for the name selected for this printer to act as a print server and that the entry is spelled correctly A...

Страница 129: ...d then touch the Enter button on the Touch Screen The Touch Screen will be used for the remainder of the data entry 4 Press the Go to Tools button 5 Press the Systems Settings button then at the next...

Страница 130: ...age to verify the items you modified were set and retained 16 Consult the table below for troubleshooting suggestions Printer busy Job reached the top of the queue and cannot print Check steps 3 4 5 a...

Страница 131: ...rol access to and monitor up to twenty 20 networked Document Centres for the following functions Copying Printing Faxing Scanning With OfficeTrac you may set up user accounts keep data on usage patter...

Страница 132: ...information from your Document Centre This procedure assumes that your OfficeTrac server has already been installed your Document Centre has had the required upgrade installed and is properly connecte...

Страница 133: ...hould be assigned TCP IP addresses and the HTTP protocol must have been enabled at your Document Centre If necessary refer to the Internet Services Quick Install Card to configure your Document Centre...

Страница 134: ...rrent password Press the Enter button when finished c Press the Go to Tools button d The Touch Screen will be used for the remainder of the data entry 2 Enter the Access and Accounting menus a Press t...

Страница 135: ...utton on the front panel then press the Features button b The Touch Panel should display a screen with two buttons One is the User ID button and the other is the Account ID button This indicates the s...

Страница 136: ...ng in the print driver a At your Windows 95 98 NT 4 0 desktop click the Start button and select Settings b From the cascade menu select Printers c Select a printer with the right mouse button d Select...

Страница 137: ...click OK If you selected Save Accounting Codes it will only necessary to enter this information the first time the driver is used c If your print job does not print try to copy a job at the Document C...

Страница 138: ...Page select the Services button Verify that on the Job Submission screen there are entries for Login ID and Account ID This will indicate that accounting has been enabled The OfficeTrac server softwar...

Страница 139: ...ent Centre a complete paper to digital document solution for fax communication This procedure assumes the following Your RightFax server has already been installed Your Document Centre is installed on...

Страница 140: ...ver is assigned a static IP address If necessary refer to the Static Manual TCP IP Addressing Quick Install Card contained in this card set to configure your Document Centre in this manner Dynamic IP...

Страница 141: ...the data entry c Press the Go to Tools button 5 Enter the Fax Repository Settings menu a Press the More button until you see the Fax Repository Settings button appear on the touch screen the number of...

Страница 142: ...tain the settings e Press Save again to be returned to the Fax Repository Settings screen 8 Set the path for the Fax Repository a Press the Path button b The Path screen will appear Press the Path but...

Страница 143: ...Document Centre Walkup Anonymous or Default 2 Prepare for print driver installation a From the documentation package supplied with your printer retrieve the CentreWare Network Services CD ROM and the...

Страница 144: ...account must be created on the NetWare server to which the Document Centre will send the fax documents This account must have sufficient rights or permissions to allow the Document Centre to read file...

Страница 145: ...installed on your Document Centre b Press the Fax Repository Settings button c Select the NetWare button 3 Set the login name used by your Document Centre to connect to the Fax Repository a Press the...

Страница 146: ...When finished press the Save button c Press the Server Volume button and use the touch screen keyboard to enter the volume name for the account created for the Document Centre observe case sensitivity...

Страница 147: ...ied with your printer retrieve the CentreWare Network Services CD ROM and the document entitled CentreWare Network Services Guide Proceed to the next section of this pro cedure called Go to a Workstat...

Страница 148: ...ings screen of the Document Centre Tools pathway are correct these are CASE SENSITIVE 5 Verify that the Path entry is correct in the Fax Repository Settings screen of the Document Centre Tools pathway...

Страница 149: ...rrect in the Fax Repository Settings screen of the Document Centre Tools pathway 5 Verify that the Server Name entry is correct in the Server and Volume screen of the Document Centre Tools pathway 6 V...

Страница 150: ...Page 19 12 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 151: ...g Services kit is installed on the Xerox Document Centre you can select scanning features scan documents and transfer them to a file server The document can then be accessed from your workstation or s...

Страница 152: ...ate A Scan Template controls the features applied to the scanned document as well as the Filing Policy and repository location Template Pool The Template Pool is the central location on a server where...

Страница 153: ...you will need to complete some processes here and then refer to the Internet Services Guide to complete the set up All of the procedures for setting up Native Scanning are included here Whether you a...

Страница 154: ...ng the Overview of Repositories 2 Refer to the appropriate section of this guide Choose from Set Up Scanning NetWare NCP NetWare Core Proto col is available for Ethernet and Token Ring filing to a Net...

Страница 155: ...are Scanning Overview Scanning a document has traditionally involved a dedicated scanner attached to a single PC In this environment a single user at the PC has access to the scanner Other users canno...

Страница 156: ...ntre is accomplished through the use of a file server The file server is used as a temporary storage location for the scanned document file After scanning and storage on the file server the file can b...

Страница 157: ...parameters such as one sided or two sided scanning scanned image size and the location on the file server where the file will be stored The Default Template A default scan template default xst is crea...

Страница 158: ...ocument are scanned prior to the job being sent to the document repository Scanning Process After the scanned document files are sent to the file server the user can retrieve the files from a network...

Страница 159: ...Document Centre will be already logged in under one license as a printer and will log in again to transfer the file After transfer occurs the Document Centre logs out making the second user license av...

Страница 160: ...ctronic file as desired For example Visioneer PaperPort which is included on the Scanning Services option can view and edit TIFF files PaperPort has an intuitive interface that enables you to annotate...

Страница 161: ...file server Public Repositories and Private Repositories Public Repositories Public repositories can be selected by all users as the destination for their scanned files The scan template for a public...

Страница 162: ...propriate name and password must be entered at the Document Centre when the scan template is selected or the scanning operation will fail This prevents unauthorised use of private repositories as the...

Страница 163: ...the newly scanned files for storage All overwritten files are lost but since the files are overwritten disk space is conserved The Append Filing Policy does not delete existing files Newly scanned fi...

Страница 164: ...og file xst are stored in the repository for each multi page document that is scanned CAUTION Not all applications will accept the Multi Page TIFF format Applications that do not support Multi Page TI...

Страница 165: ...o transfer files to different directories Existing Accounts A Document Centre can use an existing user account if the account is enabled for multiple logins The account for the scanner is no different...

Страница 166: ...Page 20 16 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 167: ...NetWare 4 x to create a user account on the file server for the scanner 3 Create a directory on the file server to be used as a repository for scanned files Give the scanner user account all access r...

Страница 168: ...wser such as NetScape version 3 x or later or Microsoft Internet Explorer version 4 x or later Using Internet Services you can Create new scan templates Update existing scan templates Modify scan conf...

Страница 169: ...s will typically import and display only the first page of the document If you will be using CentreWare Internet Services to complete the installation perform these steps A Refer to the chapter entitl...

Страница 170: ...transfers the file to the server and then logs out Customer File Repository Server The hard copy document is scanned by the Document Centre and saved electronically in a designated file server reposi...

Страница 171: ...equired to press the More button changes depending on which options are installed on your Document Centre b Press the Scan Repository Settings button c Select the NetWare button 3 Set the login name u...

Страница 172: ...account It should be entered exactly as you entered it when you created the account with SYSCON or NWADMIN If the passwords do not match exactly the Document Centre will not log into the file server b...

Страница 173: ...and volume to which fax documents will be sent a Press the Server and Volume button b Press the Server Name button and use the touch screen keyboard to enter the server name for the account created fo...

Страница 174: ...BBB is the name of the organisation CCCCC represents the name of the country you are in An example of a complete NDS Context is OU SHIPPING OU MANUFACTURING O XEROX C US In this example SHIPPING is an...

Страница 175: ...u to annotate organise file and locate scanned TIFF documents After you scan a document at the Document Centre you can access PaperPort and retrieve the scanned file within the PaperPort application W...

Страница 176: ...the job is scanned the Document Centre files faxes and prints the job as specified in the default xst scan template At completion a Confirmation Sheet if enabled is printed that describes the results...

Страница 177: ...r if Append was selected for the Filing Policy and more than one document has been scanned Each page of the document is represented by a different TIFF file Unless the Enable Multi Page TIFF option is...

Страница 178: ...IFF file can be imported into any software application that can accept TIFF files L Scanning is now ready to operate Subsequent scanning operations can be modified by changing the selections in the De...

Страница 179: ...t FTP Services are running on a platform on the network If FTP Services is running on a Windows NT server ensure that Allow Only Anonymous Connections is NOT selected 3 Create a user account for the s...

Страница 180: ...ox s CentreWare Internet Services is accessed through the embedded HTTP server on the Document Centre that allows System Administrators and users to configure scan settings This is accomplished by usi...

Страница 181: ...file and a log file xst are stored in the repository for each multi page document that is scanned CAUTION Not all applications will accept the Multi Page TIFF format Applications that do not support...

Страница 182: ...and password transfers the file to the server and then logs out Customer Scan User Password When a document is scanned the Docu ment Centre logs in to the user account with the user name and password...

Страница 183: ...ps button appear on the touch screen the number of times required to press the More button changes depending on which options are installed on your Document Centre b Press the Scan Repository Settings...

Страница 184: ...e a Press the Password button and the Password screen will appear b Press the Password button c Use the Touch Screen keyboard to enter the password for the account created for the Document Centre obse...

Страница 185: ...rver TCP IP address and enter the numbers from the keypad When finished press the Save button You will be returned to the Scan Repository Settings screen c Press the Exit Tools button 7 It is recommen...

Страница 186: ...the scanned file within the PaperPort application With PaperPort links you can transfer documents between the PaperPort desktop and other applications and devices on your workstation PaperPort contai...

Страница 187: ...entre Touch Screen C Scan jobs are based on templates that contain programming selections for your job Verify that default xst is highlighted in the scan template list This is the default template D I...

Страница 188: ...s not successful check the Confirmation Sheet for a message or other information that may be helpful in identifying the cause of the problem H The scanned file is transferred to a folder in the scanne...

Страница 189: ...iling Policy specified in the job template NETSCAN XST contains the template information for the last file that was scanned It is also used as a job log for status and a source for the post processing...

Страница 190: ...is enabled This provides details of each scan job including status filing location Filing Policy and scan settings Enabling the Confirmation Sheet is part of the set up procedure detailed in the Set U...

Страница 191: ...s espe cially true when each user has his or her own file space An advantage of the New Exact policy is that it checks to see if any files already exist in the document repository If there are no file...

Страница 192: ...can templates so users do not need to manually modify the default scan template for each scan job Sharing One Document Repository Among Multiple Document Centres More than one Document Centre may use...

Страница 193: ...le Be sure to select the appropriate image quality setting in the template you are using to scan the image Use the Image Quality Text setting for text documents and the Photo setting for grayscale ima...

Страница 194: ...M directory already exists on the specified path This is in accordance with the New Exact option File transfer failed During a scanning operation the net work or destination server happens to go down...

Страница 195: ...server The NetWare protocol is not currently enabled Enable it Remote directory lock failed The repository that you are attempting to send a job into with a scanning operation is in use by another Do...

Страница 196: ...Page 20 46 Xerox Document Centre Network Installation Troubleshooting Guide...

Страница 197: ...er the IP protocol enabled by default If your DHCP server will provide host name IP address Gateway address and Subnet Mask the Document Centre TCP IP information will be configured on initial boot Yo...

Страница 198: ...r environment Then return here and perform this prodecure For Dynamic TCP IP Addressing use the DHCP BOOTP or RARP Instructions found in this document in a section entitled Dynamic TCP IP Addressing t...

Страница 199: ...On the keypad enter 1111 or the current password Press the Enter button when finished If your printer is an ST model press the Go to Tools button otherwise skip to the next step c The Touch Screen wil...

Страница 200: ...ect either Ethernet or Token Ring Press Save 5 Set the Host Name a Press the Name Address button b One at a time press the soft buttons on the Touch Screen for each octet of the IP address and enter t...

Страница 201: ...e numbers using the keypad Repeat this process for the IP Gateway address When finished press Save to record the changes and exit to the TCP IP Settings screen NOTE The Broadcast Address will be calcu...

Страница 202: ...inting 2 Check your test job for quality and use the problem solving section of the Document Centre 460 470 Reference Guide for resolving print defects 3 If your print job does not print refer to the...

Страница 203: ...Multiple Access Collision Detection network access method used by Ethernet networks 802 5 Defined by the IEEE these standards govern the use of the Token Ring network access method ALAP AppleTalk Link...

Страница 204: ...rm an eight bit character byte AUI Attachment Unit Interface Connector used with thick Ethernet that often includes a drop cable Bindery NetWare database of user names passwords groups and accounting...

Страница 205: ...RFI Electromagnetic Interface Radio Frequency A form of noise on data transmission mediums that can reduce data integrity and increase transmission errors Ethernet A 10 megabits per second baseband C...

Страница 206: ...Logical link control A layer 2 protocol governing transmission also known the IEEE 802 2 standard LocalTalk A 230 kilobits per second baseband network using the CSMA CA access method MAC Medium Access...

Страница 207: ...data is temporarily stored for processing RARP Reverse Address Resolution Protocol A TCP IP protocol governing the translation of a DLC Data Link Control address to an IP Internet Protocol address Re...

Страница 208: ...y and a token passing access method Transceiver An AUI Attachment Unit Interface device for receiving and transmitting data that often provides collision detection as well twisted pair cable A wiring...

Страница 209: ......

Страница 210: ...Page 22 8 Xerox Document Centre Network Installation Troubleshooting Guide...

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