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_____________________________________ Troubleshooting 11-41
4. Open the duplexer’s lower cover (fig. 11.12); then, open the
media guide’s cover and remove any media jam by gently pulling
the media down and out (fig. 11.13). If the media comes out
easily, skip to step 6; otherwise, continue to step 5.
Lower Cover
Media Guide
Media Guide Cover
Lower Cover
Media Guide Cover
MEDIA JAM DUPLEXER
Status Message
Fig. 11.13 Open the Duplexer’s Media Guide
5. Open the duplexer’s top cover (figs. 11.11 and 11.8) and the
printer’s top cover. Then, remove any jammed media using the
following procedure.
a. Push the fuser tension levers toward the back of the
printer to remove pressure from the media (fig. 11.14).
Media Jam
Top Cover
Paper Exit Cover
Fuser Tension Levers
MEDIA JAM OUTER
Status Message
Fig. 11.14 Open the Fuser Tension Levers