Customer’s Name ________________________________ Dealer’s Name _____________________________
Customer’s Signature _____________________________ Dealer’s Signature __________________________
WoodMaster FLEX FUEL Warranty
NORTHWEST MANUFACTURING, INC.
600 Polk Ave. SW – Red Lake Falls, MN 56750
Toll free (800) 932-3629 or (218) 253-4328
Ten-Year Warranty on Firebox and Water Jacket
Northwest Manufacturing, Inc. of Red Lake Falls, MN 56750 warrants material and labor on any defects in workmanship on
the firebox and water jacket for a period of ten (10) years from the purchase date to the original owner only. If there is a leak in your
properly delivered and installed WoodMaster Flex Fuel furnace in the first year, WoodMaster will replace the furnace at no cost to the
original owner. (A leak means; a leak in the firebox or water jacket.) Northwest Manufacturing, Inc. will not be responsible for
environmental conditions we cannot control. Therefore, Northwest Manufacturing, Inc. will only pay these percentages of costs of
warranty work per year, years two (2) through five (5) – 100% of warranty work, the sixth (6) year – 70% of warranty work, the
seventh (7) year – 60% of warranty work, the eight (8) year – 40% of warranty work, the ninth (9) year – 20% of warranty work, the
tenth (10) year – 10% of warranty work. After the tenth year Northwest Manufacturing, Inc. provides no other warranty.
A blow down of the furnace and tank must be performed yearly after each heating season and every six months if the furnace
is used year round. After the furnace has had a blow down performed, an annual water test must be taken and immediately treat and
refill the furnace.
Failure to send in a water sample annually will void the warranty.
This warranty is limited to defective parts – repair and/or replacement only, and excludes any incidental and consequential
damages connected therewith. Northwest Manufacturing, Inc. is not responsible for replacement of water, water treatment, antifreeze,
costs of transportation, or shipping charges.
WoodMaster will not cover any construction or modification costs due to the furnace being in a non-accessible area. Any
construction or modification costs are the customer’s responsibility. (Example: We will not pay to remove the furnace out of a
basement or crawl space.)
WARNING
:
Northwest Manufacturing, Inc.
will not
warranty the inside of firebox due to ash corrosion. Ashes must be
taken care of as displayed on the maintenance list located in your owner’s manual. The firebox must be completely cleaned of all
ashes and creosote a minimum of two (2) times per year, preferably half way through the heating season and immediately after the
heating season. If the furnace is being used year round, more maintenance is required thus the firebox must be completely cleaned of
all ashes and creosote a minimum of four (4) times per year. Installation of an approved Class “A” insulated chimney and chimney cap
must be used.
Two Year Warranty on Additional Components – Parts and Labor
Northwest Manufacturing, Inc. warrants to the original owner only, any additional components, including, but not limited to
the outer shell, paint, insulation, doors and latches during normal usage for a period of two (2) years from the date of purchase.
One-Year Warranty on Electrical Components – Parts and Labor
Northwest Manufacturing, Inc. warrants to the original owner only, any electrical components in the furnace that is defective
during normal usage for a period of one (1) year from the date of purchase.
Additional Components & Warranty Guidelines
.
Northwest Mfg. Inc. will warranty all thermal storage tanks on the WoodMaster Flex Fuel Furnace for a period of one (1)
year. If there is a leak in your properly delivered and installed WoodMaster Flex Fuel Thermal Storage Tank within the first year,
WoodMaster will repair the tank at no cost to the original owner.
Northwest Manufacturing, Inc. will warranty for a period of one (1) year, any factory defects in materials or workmanship to
the wood pellet or wood chip auger attachments and inserts for the WoodMaster Flex Fuel.
High temperature refractory materials are not covered under these warranties. In use, small cracks can occur with these
products and will not change the performance of the furnace.
Parts will be replaced on an even exchange basis. These warranties apply only if the device is installed and operated as
defined in the Owner’s Manual.
WoodMaster Furnaces are not intended to be the only source of heat; therefore a backup system should be in place to prevent
any damage caused by lack of heat.
Your dealer may charge you for a service call to do warranty work.
Damage caused by abuse, accidents, improper installation, overheating, corrosion, freezing, negligence, or excess creosote
buildup will not be covered under warranty. Damage caused by burning flammable materials (such as petroleum products), or green
wood will not be covered under warranty.
Antifreeze
– Only nontoxic antifreeze is acceptable. Antifreeze will break down over a period of time and therefore should
be tested annually. Always dispose of antifreeze by state and local codes. Loss of antifreeze under any condition will not be covered.
How to file a claim – ANY CLAIM UNDER THIS WARRANTY MUST BE MADE TO YOUR DEALER.
