Summit & Summit 800
Feature Description and Operation Manual
Issue 1.2
34
SYSTEM DATA
Serial Port Selections
ACD Package Print
System Attributes
ACD Manager Print (Output ACD Event
Message)
Related Features
Station Groups
Hardware
2.7.9 Group Mail Box
Description
A Voice mailbox can be associated with a Station Group. Calls to the group are assigned to
overflow and can be otherwise re-routed to the Station Group Mail box where the caller can leave
a voice message.
Messages are retrieved in the same manner as normal voice messages employing the Station
Group number as the station number and the defined Group Mailbox Password. Messages can
be retrieved only if a
{GROUP MAILBOX}
Flex button is assigned to the station.
Operation
Agent iPECS IP & LDP Phone
To assign a {GROUP MAILBOX} Flex button;
[TRANS/PGM]
+
{FLEX}
+ VM Station Group + Group Message Wait S
[HOLD/SAVE]
To retrieve Station Group Voice Mail
1. Lift the handset or press the
[SPEAKER]
button
2. Press the
{GROUP MAILBOX}
button to receive the “Password” prompt.
3. Dial the ACD Group number and Group Mailbox Password. The “Number of Messages”
prompt followed by Voice Mail instruction prompts are played.
4. Dial the desired option from the Voice Mail prompt.
5. At completion of the session, hang-up to return to idle.
To leave a voice message
1. After the Mailbox Greeting and beep, leave the message.
2. Hang up to quit recording or dial “*” for further options.
