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Summit & Summit 800 

Feature Description and Operation Manual

 

Issue 1.2 

 

14 

2.7  Automatic Call Distribution (ACD) 

Description 

iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring and 
supervision, and call record statistics as well as ACD Event messages for management reporting. 

Calls route to an ACD group directly or otherwise including via call transfer, CCR and ICLID 
routing. The caller may receive announcements then route to an available agent. When no agent 
is available, calls queue to the group awaiting a free agent. Should the call Overflow based on 
number of queued calls or queued duration, the call can be routed to an alternate destination. 

 

2.7.1  ACD Caller Controlled ICLID Routing 

Description 

With Caller Controlled ICLID enabled for the ACD Group, at any time during or within 5 seconds 
after a Guaranteed Announcement, the system will monitor for digits dialed by the caller. 
Received digits are compared to the ICLID Table entries. If a match is found, the call routes to the 
destination defined in the ICLID Ring Assignment Table. Available destinations are a System 
announcement, system speed dial, a station or a station group. If a match is not found, the call 
remains in the queue for normal ACD group routing. 

Operation 

System 

ICLID Routing of ACD group calls is automatic based on the ACD group assignments. 

Conditions 

1.  The conditions of System Announcements and ICLID Call Routing apply. 
2.  Only the caller-entered digits are employed for ACD Caller Controlled ICLID Routing, 

the Caller Id received from the network for the incoming call is not used for this feature. 

3.  The ICLID Table routing is only followed if the 1st ACD announcement is Guaranteed, 

ICLID Usage is enabled and the digits are entered during the 1st Announcement. 

4.  The caller may correct an entry by dialing ‘*’ to erase all digits entered then dial the 

correct entry. 

Programming 

Keyset Admin.   

STATION GROUPS 

ACD Group (PGM 191) 

ICLID Usage (PGM191-Button 21) 

TABLES 

ICLID Route Table (PGM 203) 

Содержание summit

Страница 1: ...Summit Summit 800 Feature Description Operation Manual Please read this manual carefully before operating System Retain it for future reference...

Страница 2: ...ble but is not warranted to be true in all cases If you are not the intended recipient you should destroy or retrieve this material to Vertical Communications iPECS is trademark of Ericsson LG Enterpr...

Страница 3: ...ler Controlled ICLID Routing 14 2 7 2 ACD Statistics Report 15 2 7 3 Agents 17 2 7 3 1 Agent Auto Connect Zap Tone 17 2 7 3 2 Agent Automatic Wrap Up 18 2 7 3 3 Agent Help Request 19 2 7 3 4 Agent Id...

Страница 4: ...Call Pick Up 63 2 18 1 Directed Call Pick Up 63 2 18 2 Group Call Pick Up 64 2 18 3 Pick Up Group Call Pick Up 65 2 19 Call Re Routing CRR 67 2 20 Call Transfer 68 2 20 1 Call Transfer Outside Line 68...

Страница 5: ...mergency Call Service 110 2 36 1 Emergency Call 110 2 36 2 Emergency Call Caller Location Support 111 2 36 3 Emergency Call Bomb Threat History 113 2 36 4 Emergency Mailbox 114 2 36 5 Emergency Call M...

Страница 6: ...Delivery Confirmation 152 2 47 3 8 Message Cascade 153 2 47 3 9 Message Retrieval 154 2 47 3 10 Message Retrieval Options 157 2 47 3 11 Message Storage 159 2 47 3 12 Outbound Message Notification 160...

Страница 7: ...Display Security 207 2 73 2 Speed Dial Pause Insertion 208 2 73 3 Station Speed Dial 209 2 73 4 System Speed Dial 212 2 73 5 System Speed Zone Groups 215 2 74 Station Call Coverage 216 2 75 Station Gr...

Страница 8: ...Reports 261 2 80 3 Traffic Analysis H W Usage 262 2 80 4 Traffic Analysis Line Reports 263 2 81 System Scenario Call Routing 265 2 82 Universal Night Answer UNA 267 2 83 Wake Up Alarm Enhanced 268 2 8...

Страница 9: ...Line Release Guard Time 312 4 5 CO Line Ring Detect 313 4 6 Dial Pulse Signaling 314 4 7 Direct Inward Dialing DID 315 4 8 DID Line Digit Conversion 317 4 9 Direct Inward System Access DISA 318 4 10 D...

Страница 10: ...nal External calls 351 5 8 DND One Time DND 356 5 9 Flex Button Direct Speed Dial Assignment 358 5 10 Flexible LED Flash Rates 359 5 11 Group Listening 360 5 12 Intercom Signaling Mode 361 5 13 Microp...

Страница 11: ...1 DND Override 405 6 12 Emergency Call Attendant Alert 406 6 13 Feature Cancel 408 6 14 IP Attendant 409 6 15 Intrusion 410 6 16 LCD Display Format Control 411 6 17 System Clock Set 412 7 SLT Single L...

Страница 12: ...th the description and operation of each The structure is divided into 6 parts as below Description explains the nature of the feature Operation gives detailed step by step operation of the feature fo...

Страница 13: ...y be used For example the button to handle messages is called either MSG CALL BK or MESSAGE CALLBACK Note the fixed button names are enclosed in brackets and Flex buttons are enclosed in braces In add...

Страница 14: ...to uniquely identify each Station Operation System Operation of the 8 digit Station Numbering Plan is automatic when configured Conditions 1 The system employs the complete Station number 2 to 8 digit...

Страница 15: ...CODE operation TRANS PGM FLEX TRANS PGM 84 Account code up to 12 digits HOLD SAVE To enter an Account Code using an ACCOUNT CODE button prior to placing a call 1 Lift the handset 2 Press the ACCOUNT...

Страница 16: ...entered as the Account Code the SMDR record will show the station number or the index number for a System Authorization Code rather than the user entered Authorization Code 4 If the Forced SMDR Accoun...

Страница 17: ...Phones receive a single tone burst each time the external contact is activated and no reset is required Operation System At detection of contact operation the Alarm Door Bell signal is sent to assigne...

Страница 18: ...m Signal Mode PGM 163 Button 4 STATION Alarm Door Bell Attribute PGM 113 Button 8 Web Admin SYSTEM DATA Alarm Attributes Alarm Enable Alarm Contact Type Alarm Doorbell Mode Alarm Signal Mode STATION D...

Страница 19: ...es includes the associated station number and the assigned code The structure of the System Authorization code can be set as either or the Authorization table index and the code digits The later allow...

Страница 20: ...ization table index 4 Dial the corresponding Authorization Code 5 Press the HOLD SAVE button Conditions 1 When an outside DISA Line is marked for Authorization Code entry the caller will hear fast bus...

Страница 21: ...lass of Service 10 The system can be configured to require an End of Entry code or simply End Code If End Code is enabled you must enter after entry of the Authorization code Programming Keyset Admin...

Страница 22: ...aged directly by UCS Client with the ability to listen to delete or send the recording to others via e mail Operation Recording of calls is automatic when assigned To manage the recordings use the pro...

Страница 23: ...on CO LINE DATA Common Attributes Auto Call Recording Destination SYSTEM DATA System Attributes Record Warning Tone System Timers Record Warning Repeat Timer TABLES DATA IPCR Agent Table Related Featu...

Страница 24: ...Release Time the call is terminated and you will receive error tone Conditions 1 If the Automatic Call Release Timer is set to 0 Auto Call Release is disabled 2 When the handset is used to place a cal...

Страница 25: ...ed by the caller Received digits are compared to the ICLID Table entries If a match is found the call routes to the destination defined in the ICLID Ring Assignment Table Available destinations are a...

Страница 26: ...requested by the Supervisor and can be programmed for periodic output over the SMDR port or selected TCP IP port The system will provide reports for the ACD Group and Agent statistics as follows ACD...

Страница 27: ...press the SPEAKER button 2 Press the GROUP STATUS button 1 ACD STATUS 2 ACD DATABASE 3 ACD DUTY ACD PRINT 3 Dial 3 the Agent code the LCD menu will update 1 DUTY STATUS 2 DUTY ON OFF DUTY PRINT 4 Dia...

Страница 28: ...ct Zap Tone Description Calls from an ACD group can automatically connect to agents using a headset This feature removes the requirement for the agent to answer ACD calls manually The Agent receives a...

Страница 29: ...o available status and can receive ACD group calls Operation Activation is automatic when the Agent completes an ACD Group call Agent iPECS IP LDP Phones To assign a WRAP UP END button TRANS PGM FLEX...

Страница 30: ...ctive conversation Operation Agent iPECS IP LDP Phone To assign HELP buttons TRANS PGM FLEX 574 ACD Group Number optional HOLD SAVE To request Supervisor assistance while on an active ACD call 1 Press...

Страница 31: ...m of two 2 ACD groups Each Agent has a unique 4 digit Agent Id used to login and logout of active ACD group participation Agents can login from any station in the system but only at one station When a...

Страница 32: ...de or press the Logout Flex button 3 Dial the ACD group number 4 Dial the Agent ID the agent is logged out of the ACD Group SLT To Login to a primary group using the Agent Id 1 Lift the handset 2 Dial...

Страница 33: ...ent Primary Login PGM 109 Button 5 ACD Agent Primary Logout PGM 109 Button 6 ACD Agent Secondary Login PGM 109 Button 7 ACD Agent Secondary Logout PGM 109 Button 8 STATION GROUPS ACD Group PGM 191 SYS...

Страница 34: ...son code can be assigned in the Flex button for one button operation If the button is assigned Reason code 0 the Agent will return to On duty status after the ACD DND Wrap up time Operation Agent iPEC...

Страница 35: ...al 58 the code for the All group On Off Duty code To toggle to Off Duty status to both groups at one time 1 Lift handset or press SPEAKER button 2 Dial 58 the code for the All group On Off Duty code 3...

Страница 36: ...es Wrap up Timer Related Features Agent Automatic Wrap Up Auto ACD DND Unavailable Service Event Messages Hardware 2 7 3 6 Agent Queued Calls Display Description An Agent can view the queued call stat...

Страница 37: ...splay To display ACD Call Queue status when the Agent is on a call 1 Press the DISPLAY CALL QUEUE button the queue status displays for several seconds then returns to the normal call display Condition...

Страница 38: ...ent is played Internal callers using an iPECS IP or LDP phone with Display also receive the You are xx in queue display message Operation System ACD group announcements are played automatically based...

Страница 39: ...the caller to select between the languages equipped in the system maximum 3 3 To define a guaranteed announcement assign 0 seconds to the 1st announcement control timer 4 The sequence number for the...

Страница 40: ...o the On duty status 1 Dial 571 the Agent On Off Duty Code 2 Dial the ACD group number Or 1 Press the ACD ON OFF DUTY button 2 Dial the ACD group number unless assigned in the button SLT To return to...

Страница 41: ...h is found the call is routed to the defined destination Station Station Group etc If a match is not found external callers receive an error message and are placed back in queue internal callers are s...

Страница 42: ...ows different treatment and announcements for up to three different Calls In Queue thresholds Operation System When the number of Calls In Queue changes up or down the iPECS 1 Checks CIQ thresholds 2...

Страница 43: ...ty 70 announcements employed for Auto Attendant ACD groups CCR Page Alerts etc Two announcements are reserved for MOH and multi language support announcements 71 and 72 respectively Programming Keyset...

Страница 44: ...e 2 7 8 Event Messages Description Each ACD group sends messages for group and agent events over a defined Serial or TCP IP port These event messages are employed by 3rd party applications to provide...

Страница 45: ...defined Group Mailbox Password Messages can be retrieved only if a GROUP MAILBOX Flex button is assigned to the station Operation Agent iPECS IP LDP Phone To assign a GROUP MAILBOX Flex button TRANS P...

Страница 46: ...PGM 191 Button 24 3 Web Admin STATION GROUP DATA Station Group Assignment VSF VM Group Type Station Group Attributes Mailbox Message Wait Station Mailbox Password Related Features External Auto Attend...

Страница 47: ...ed music source or ring back tone and after the defined Overflow time route to an Overflow destination Agents can be assigned a priority from 0 9 0 being the lowest priority and 9 the highest When pri...

Страница 48: ...rdware 2 7 12 Supervisors 2 7 12 1 Agent Call Monitor Description Agent Call Monitor permits an active Supervisor to monitor an Agent s call in progress for training purposes or to assist the Agent Wh...

Страница 49: ...rty 1 Press the illuminated MUTE button Conditions 1 The Supervisor must be active and logged into the Agent s ACD group to monitor calls in progress Programming Keyset Admin NUMBERING PLAN ACD Superv...

Страница 50: ...o view control Agent Status 1 Lift the handset or press the SPEAKER button 2 Press the GROUP STATUS button 1 ACD STATUS 2 ACD DATABASE 3 ACD DUTY ACD PRINT 3 Dial 3 the Agent Duty code the LCD menu wi...

Страница 51: ...STATION GROUP DATA Station Group Assignment ACD Group Type Station Group Attributes Supervisor1 5 Related Features Station Groups Hardware iPECS IP or LDP Phone 2 7 12 3 Group Status Display Descript...

Страница 52: ...D Group and be logged into the group to access the Group Status display information 2 The GROUP STATUS button will flash when the count of Calls in Queue reaches or exceeds the programmed Supervisor C...

Страница 53: ...rvisor Status Menu 1 Lift the handset or press the SPEAKER button 2 Press the GROUP STATUS button 1 ACD STATUS 2 ACD DATABASE 3 ACD DUTY ACD PRINT 3 Dial ACD Dbase Code 2 4 Select database item scroll...

Страница 54: ...is then notified of the Help request in the Phone display and a flashing HELP RESPONSE button The Supervisor can respond using the Help Response button which is required and be connected to the Agent...

Страница 55: ...visor is available the Agent receives error tone 3 A Warning Tone if enabled will be sent to the Agent as the Supervisor is connected to the conversation 4 Only one active Help request is allowed at a...

Страница 56: ...rvisor iPECS IP LDP Phone To assign LOGIN or LOGOUT buttons TRANS PGM FLEX Login 572 or Logout 573 code ACD Group Number HOLD SAVE To login 1 Dial 572 the ACD Supervisor Login code or press the Flex b...

Страница 57: ...PGM 107 Button 3 Supervisor Logout PGM 107 Button 4 STATION GROUPS ACD Groups PGM191 ACD Group Supervisor PGM 191 Button 18 Web Admin SYSTEM ID NUMBERING PLAN Flexible Numbering Plan ACD Supervisor L...

Страница 58: ...he outside call as normal 2 If the called party is busy or does not answer press and release the hook switch intercom dial tone should be heard 3 Dial 58 the ACNR code 4 Wait off hook until the call i...

Страница 59: ...Timer is invoked 5 Upon completion of dialing the system will monitor the call for progress signals 6 To preserve ACNR feature in activated state SLT user does not go On Hook 7 While ACNR dialing or...

Страница 60: ...d Dial or Redial number When a connect message is received on an ISDN Line Operation System The system automatically pauses dialing after an appropriate event Conditions 1 An automatically inserted pa...

Страница 61: ...ride privacy Privacy must be disabled and the intruding Station must have Override enabled as well as a direct appearance for the desired LINE button 3 Only one station can intrude on an active call 4...

Страница 62: ...ed or Scenario mode Operation System Operation of this feature is automatic Conditions Programming Keyset Admin STATION Station COS Class of Service PGM 116 CO IP CO IP CO Ring Assignment PGM 144 CO L...

Страница 63: ...ception Table Authorization Codes Table Auto Ring Mode Table Related Features Off Hook Signaling Authorization Codes Password Direct Inward System Access DISA Day Night Timed Scenario Ring Mode System...

Страница 64: ...s time based features Auto Service Mode Wake up Alarm etc Operation System Operation of this feature is automatic Conditions 1 The DST Start and End times are set through the Web Admin interface only...

Страница 65: ...e in the system deviates from the ISDN time Operation System Operation of this feature is automatic Conditions 1 NTP packets are expected over UDP port 123 Assure this port is open and available 2 A s...

Страница 66: ...s elapsed Operation System Operation of this feature is automatic when assigned Conditions 1 Warning tone is received 15 seconds prior to expiration of the timer and is repeated at intervals equal to...

Страница 67: ...ot answer within the No Answer timer Code 5 Attendant Off Premise forwards incoming outside calls to an outside number Code 6 Off Net Unconditional all calls to the station except recalls forward inte...

Страница 68: ...D is off Or for an iPECS IP Phone 1 Lift the handset or press the SPEAKER button to receive dial tone 2 Press the FWD Soft button For the LIP 8002 the DND button is used to activate Forward 3 Press th...

Страница 69: ...ueue requests are not canceled 6 When Call Forward is active you can make outgoing calls internal or external but cannot activate a Call back or Queue request 7 Your private lines calls will forward i...

Страница 70: ...unless it is set to zero in which case the System No Answer Timer is used Programming Keyset Admin STATION Call Forward PGM 111 Button 2 Station Call Forward No Answer Timer PGM 123 Button 1 SYSTEM S...

Страница 71: ...tion In addition calls can directly forward to the users Voice Mail box using Call Forward Preset Operation System Operation of Preset Call Forward is automatic Conditions 1 A station receiving a forw...

Страница 72: ...r Mail Box Destination PGM 120 Button 6 STATION GROUPS Member Forward PGM 191 Button 14 Circ Term Group 24 23 UCD ACD Group or 12 Ring Group SYSTEM System Call Forward No Answer Timer PGM 181 Button 1...

Страница 73: ...To park an active Internal External call 1 Momentarily press the hook switch 2 Dial the Park Orbit number Summit 601 619 Summit 800 601 800 3 Return to idle To retrieve a parked call 1 Lift the handse...

Страница 74: ...the Directed Call Pick up feature code 3 Dial the ringing station s number Or 1 Lift the handset or press the SPEAKER button 2 Press the DIRECTED CALL PICK UP button 3 Dial the ringing station s inte...

Страница 75: ...station in the same Station group All ringing calls except Private Line calls queue Callbacks and recalls from hold are subject to Pick up by other stations in the same group iPECS IP and LDP Phone u...

Страница 76: ...the group with the lowest number are answered first Programming Keyset Admin STATION GROUPS Station Group PGM 190 Button 1 SYSTEM Ringing Line Preference Priority PGM 173 Web Admin STATION GROUP DATA...

Страница 77: ...e appearance button available 3 When several calls are ringing simultaneously Call Pick up will connect the oldest highest priority call Ringing Line Preference PGM 173 or System Data Ringing Line Pre...

Страница 78: ...can be rerouted to an outside telephone number a networked system or using DISA to a Station The reroute can be assigned for calls on a Line group or on all Line groups The received called number is...

Страница 79: ...ete the transfer To transfer an active call with Unscreened Call Transfer 1 Press the TRANS PGM button 2 Place the outside call to the destination in normal manner 3 Hang up to complete the transfer S...

Страница 80: ...pervised Conference Time Extension System Timers Unsupervised Conference Timer Transfer Recall Timer Related Features Hold Recall Call Transfer Station Unsupervised Conference Hardware 2 20 2 Call Tra...

Страница 81: ...ntarily depress the hook switch 2 Dial the Station number to receive the transfer 3 At answer or splash tone announce the call 4 Hang up to complete the transfer To transfer an active call with Unscre...

Страница 82: ...onfigured the party can then dial digits to route the call further After transferring to a System announcement the system establishes DISA Direct Inbound System Access service for the outside party Op...

Страница 83: ...s Voice Mailbox 1 Press the TRANS PGM button 2 Press the MESSAGE CALLBACK button 3 Dial the Station number or press the DSS BLF button for the desired station 4 Hang up to complete the transfer Condit...

Страница 84: ...Summit Summit 800 Feature Description and Operation Manual Issue 1 2 73 Call Waiting Camp On External Auto Attendant Voice Mail Integrated Voice Mail Hardware iPECS IP or LDP Phone...

Страница 85: ...rcom busy tone 5 Press the button the called and calling stations receive Camp On tone SLT To activate a Camp On while receiving Intercom busy tone 6 Press the button the called and calling stations r...

Страница 86: ...onference Group call The member initiating the call becomes the supervisor for that group call The supervisor can manage membership in the conference and can monitor the status of each member in out o...

Страница 87: ...umber xxx 3 Enter the Conference group password if assigned members receive the Conference Group call To enter a Conference Group call 1 Answer the ringing call and receive recorded announcement if as...

Страница 88: ...e created by any system user and 40 Summit and 160 Summit 800 System Conference Groups can be created in the Summit system 4 The user must have access to the Station Web Admin with the proper password...

Страница 89: ...e in the conference 1 Select the VIEW Soft button the LCD displays the first Conference Member MEMBER 01 STA 101 BACK ADD DELETE 2 Use the VOL UP VOL DOWN buttons to scroll the list of members use the...

Страница 90: ...tem Attendant can view the list of participants in an active Conference Room and close any Conference Room Operation Attendant Phone To view Room participant list 1 Press the TRANS PGM button 2 Dial 0...

Страница 91: ...Dial the Conference Room password 6 Momentarily press the hook switch To join a Conference Room 1 Lift the handset 2 Dial 59 the Conference Room entry code 3 Dial the Conference Room Number 4 Dial th...

Страница 92: ...rst call 2 Press the CONF button The LED will light the connected party is placed on exclusive hold and you receive dial tone 3 Place the second call 4 When connected press CONF the new call is placed...

Страница 93: ...g Related Features Automatic Speaker Select Hold Recall Unsupervised Conference Broker Call Conference Room Hardware 2 22 5 Unsupervised Conference Description Using your iPECS IP or LDP Phone you may...

Страница 94: ...em 2 An Unsupervised Conference will be terminated if the system receives a disconnect signal or the Unsupervised Conference Timer expires 3 An Unsupervised Conference will not recall the user Program...

Страница 95: ...ite name The Site Name which is displayed on the SMDR and database outputs as well as during an Admin session is commonly used as a site identifier Operation System Operation of this feature is automa...

Страница 96: ...can be assigned to block incoming system tones Operation System System tones are automatically blocked when Data Line Security is assigned Conditions 1 Stations or an Attendant attempting to Camp On...

Страница 97: ...ns 1 Outside Lines must be assigned an immediate ring destination As a default all incoming outside calls ring to the Attendant Station 100 and if no immediate destination is assigned the Attendant wi...

Страница 98: ...xpires the caller is connected to the System Auto Attendant announcement number 1 Operation System Operation of this feature is automatic when assigned Conditions 1 The DISA Answer and Delay Timers ar...

Страница 99: ...ure is automatic when assigned Conditions 1 When Delayed Auto Attendant Ring is assigned after the delay the call will no longer ring the assigned stations and will only ring to the Auto Attendant 2 I...

Страница 100: ...tely or locally through the systems RS 232 serial ports a TCP IP connection using a Web browser established over IP networks or a PPP connection over ISDN Routines that can be accessed include trace f...

Страница 101: ...DP Phones To use Dial by Name using a SPEED button 1 Press the SPEED button twice 2 Dial the desired directory I Intercom U User Speed Dial S System Speed Dial 3 Search the directory using the VOL UP...

Страница 102: ...ssage is displayed and error tone is provided 4 Dial by Name is only available to iPECS IP and LDP Phones with a display Other users will receive error tone if an attempt is made to access Dial by Nam...

Страница 103: ...is command is only recognized for analog pulse dial CO lines 2 Dial pulse to tone switchover is not available in the Redial features 3 When the system encounters an in a Speed Dial digit string dialin...

Страница 104: ...ned COS Class of Service Station COS Class of Service Dialing Restriction 1 No restrictions are placed on dialing 2 Assignments in Exception Table A are monitored for allow and deny numbers 3 Assignme...

Страница 105: ...riction No LD calls Table C No restriction 2 Exception Table A Exception Table A No restriction No LD calls Table C No restriction 3 Exception Table B No restriction Exception Table B No LD calls Tabl...

Страница 106: ...Rule 3 If there are only Allow entries restrictions are provided as Allow only Rule 4 If there are both Allow and Deny entries the Deny entries are searched If the dialed number matches a Deny entry...

Страница 107: ...of Service Hardware 2 30 2 Day Timed Night Station COS Class of Service Description Each station DISA line and Authorization code is assigned a COS Class of Service for two modes Day which includes T...

Страница 108: ...ted Features Authorization Codes Password Class of Service Direct Inward System Access DISA Temporary Station COS Class of Service Lock Walking COS Class of Service Auto Service Mode Control Day Night...

Страница 109: ...3 Dial 22 the restore COS Class of Service code 4 Dial Authorization Code station number and code 5 Momentarily press the hook switch System Attendant To activate Temporary COS Class of Service 1 Pre...

Страница 110: ...l Restriction Tables PGM 224 Authorization Codes Table PGM 227 Web Admin STATION DATA Station COS Class of Service CO LINE DATA Common Attributes CO Line COS Class of Service SYSTEM DATA DISA COS Clas...

Страница 111: ...ial 561 the SLT Programming code 3 Dial 23 the Walking COS Class of Service code 4 Dial the Station number and Authorization code and System Authorization code or the code index and System Authorizati...

Страница 112: ...n 19 TABLES Toll Restriction Tables PGM 224 Authorization Codes Table PGM 227 Web Admin STATION DATA Station COS Class of Service CO LINE DATA Common Attributes CO Line COS Class of Service SYSTEM DAT...

Страница 113: ...within the table are 32 sub tables with up to 200 entries of up to sixteen digits for each sub table Different conversion can be assigned for the same dialed number based on the system service mode a...

Страница 114: ...ring digit conversion X Mask Digit any digit is accepted F Ignore Digit Programming Keyset Admin SYSTEM Digit conversion Table PGM 270 STATION Digit conversion table index 114 Button 24 Button10 CO Di...

Страница 115: ...le Operation If set Alternative Route Selection operation is automatic Conditions 1 ARS is optional and ARS digit in digit conversion table must be programmed to be operational 2 ARS digits should be...

Страница 116: ...system In addition each outside Line can be configured to provide one of twelve different ring tones so that you can determine which outside Line is ringing Operation iPECS IP Phones To select the des...

Страница 117: ...tone storage bin in the iPECS IP 2 The iPECS UCS Client Soft phones do not have access to the system Ring tones In the iPECS UCS Client phones multiple tones are available and you may load an wav file...

Страница 118: ...1 A station will receive error tone if not allowed access to DND 2 If DND is allowed pressing the DND button while ringing will activate One Time DND 3 Only the Secretary of and Executive Secretary P...

Страница 119: ...l functions including a Door Open Contact When used as a Door Open Contact the contact is connected to a door lock release mechanism When assigned stations receive the Door Bell signal the user may di...

Страница 120: ...nal Contact 1 1 External Contact 2 2 3 The contacts are rated at 1 amp 24 VDC 4 A station will receive error tone if not allowed access to the Door Open feature PGM 113 Button 24 2 Programming Keyset...

Страница 121: ...ne will be forced to release the current call and used for emergency call 2 An emergency call can be placed without a Line access code except Australia If an emergency number conflicts with the Statio...

Страница 122: ...1 The system analog CO Lines connected to the ANI Link unit must be assigned to a separate Line group and the individual Lines assigned for emergency service 2 The ANI Link unit must be properly conn...

Страница 123: ...ION DATA Common Attributes Emergency CO or Group Proctor Monitoring Power Failure CO LINE DATA Analog Attributes PROCTOR SERVICE ON OFF TABLES DATA Emergency Code Table Related Features Emergency Call...

Страница 124: ...1 Press the Bomb Threat History button the telephone number of outside party is saved and the call is recorded to the built in Voice Mailbox of the assigned Emergency Mailbox Station Attendant iPECS I...

Страница 125: ...notified of the recording and can access the Mailbox using the button Operation iPECS IP LDP Phones To assign a Emergency Mailbox button TRANS PGM FLEX Built in VM Group number Station Number HOLD SA...

Страница 126: ...receives an alerting tone and can monitor the Emergency call Operation Attendant iPECS IP LDP Phones To Monitor an Emergency call after the Alert tone 1 Press the MONITOR soft button then the Attendan...

Страница 127: ...s given to the Executive or Secretary station based on the system database and User Programming options Operation iPECS IP LDP Phones To activate deactivate Executive Secretary Forward from the Execut...

Страница 128: ...Call to Secretary PGM 229 Button 5 Secretary Auto Answer PGM 229 Button 6 Executive Group PGM 229 Button 7 Web Admin STATION DATA Common Attributes DND Left Message to Executive TABLES DATA Executive...

Страница 129: ...em will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signaling can be configured using Virtual Dip Switch settings PGM 453 button 2 or the...

Страница 130: ...ons are entered in the Voice Mail Dialing Table PGM 234 Operation System The system will interface with the External AA VM based on database assignments Conditions 1 Selection of SMDI or in band signa...

Страница 131: ...are three types of SMDI messages Within each message is an Action Code which defines the function or required action of the AA VM system Fields within the messages also define the called calling stati...

Страница 132: ...xx yyyyy N No Answer No Answer II N xxxxx yyyyy R Direct ring to VM group AA III R xxxxx yyyyy Operation System The system will interface with the External AA VM based on database assignments Conditio...

Страница 133: ...e mail your Mailbox number which is assigned separately from your Station number is sent to the Voice Mail system The Voice Mailbox number can be any 4 digit number 0001 to 9999 An entry of 0000 or bl...

Страница 134: ...STATION DATA Station VM Attributes VMID Number STATION GROUP DATA Station Group Assignment Station Group Attributes TABLES DATA Voice Mail Dialing Table Related Features AA VM Group SMDI Simplified M...

Страница 135: ...he system s Flexible Numbering Plan refer to the Summit Administration and Programming Manual Operation System System implements feature activation based on the Flexible Numbering Plan Conditions 1 Fe...

Страница 136: ...nnected to the Line To activate forced intrusion to a busy station feature 1 Place an intercom call to the busy station and receive busy tone 2 Press the TRANS PGM button and dial 56 the Flexible Numb...

Страница 137: ...er automatic when programmed or by Web Admin Conditions 1 When power is removed from an LDP Phone or SLT the phone cannot place or receive calls 2 In the event of a system reset while the Green Power...

Страница 138: ...S PGM FLEX TRANS PGM 61 HOLD SAVE To change operation from Speakerphone to Headset 1 Press the TRANS PGM button 2 Dial 61 the Headset select code 3 Dial 0 to select Headset 1 to select Speakerphone Or...

Страница 139: ...take further action such as pressing another feature or LINE button the mode switches back to Headset Programming Keyset Admin STATION Headset Ring Mode PGM 111 Button 8 Speakerphone Headset PGM 111 B...

Страница 140: ...cted Line Operation iPECS IP LDP Phones To use Automatic Hold while on an active outside call 1 Press the desired feature button or LINE the active call is placed in the Preferred Hold state Condition...

Страница 141: ...system database Operation iPECS IP LDP Phones To activate the Preferred Hold while on a call 1 Press the HOLD SAVE button the connected party is placed in the preferred hold state 2 Press the button...

Страница 142: ...ark etc 2 If the I Hold timer is set to zero the station will not receive recall If the Attendant Recall timer is set to zero the Attendant will not receive recall 3 If the specific Hold timer is set...

Страница 143: ...ft the handset or press the SPEAKER button 2 Press the held line button Or 1 Dial 8 the Held Call Access code 2 Dial the line number SLT To place a call on Exclusive Hold 1 Momentarily press the hook...

Страница 144: ...ld Recall System Hold Hardware 2 43 5 System Hold Description Outside Lines may be placed in a waiting state such that other stations in the system are able to access the Line Stations must have acces...

Страница 145: ...her stations 2 A call on System Hold can be retrieved from any station allowed access to the Line in the system database using the Line button or the Held Call access code 3 The LED of LOOP and POOL b...

Страница 146: ...P VOL DOWN buttons to select the call forward destination for Agent calls speed dial joined mobile phone Internal or External VM group 4 Press the HOLD SAVE button Conditions 1 Hot desk can be used on...

Страница 147: ...procedure as defined under the ACD feature description Programming Keyset Admin STATION Hot Desk Station PGM 112 Button 13 TABLES Hot Desk Attributes PGM 250 Button 1 3 Auto Logout Timer PGM 250 Butt...

Страница 148: ...he received ICLID Conditions 1 If the received ICLID does not match an entry in the ICLID Route Table the call is routed based on the type and other programming Ring assignments etc for Line 2 For ana...

Страница 149: ...Feature Description and Operation Manual Issue 1 2 138 DATA ID ICLID Usage TABLES DATA Flexible DID conversion Related Features Outside Line Ring Assignment Automatic Call Distribution Direct Inward...

Страница 150: ...indication however the In Room Supervisor can only be assigned in the system database Operation iPECS IP LDP Phones To assign an In Room Indication button TRANS PGM FLEX TRANS PGM 9 In Rom Bin No 01 1...

Страница 151: ...m features A second separate Gateway with four 4 access channels and 15 hours of storage is available for the Summit Summit The integrated AA VM application is provided through the VMIU in the MPB800...

Страница 152: ...ttendant the announcement instructs the caller to dial a digit for a specific route for sales dial 2 The CCR Table defines the routing for each digit the caller may dial The routing may be a Station S...

Страница 153: ...le state 5 The external caller may dial at any time during an Auto Attendant announcement and must dial prior to the expiration of the CCR Analysis timer 6 If the external caller dials an invalid sele...

Страница 154: ...le DID Conversion Table PGM 231 Web Admin STATION DATA VM Attributes VSF Access CO LINE DATA CO IP Ring Assignment DID Service Attributes STATION GROUP DATA Station Group Assignment Station Group Attr...

Страница 155: ...t be assigned in the system database Operation iPECS IP LDP Phones To record a Company Directory Name 1 Dial the 563 the Company Directory Name record code 2 Dial 1 to record your Name 3 After recordi...

Страница 156: ...irectory First Name PGM 127 Button 5 Company Directory Last Name PGM 127 Button 6 Web Admin STATION DATA VM Attributes VSF Access Company Directory First Name Company Directory Last Name Related Featu...

Страница 157: ...complete and store the new recording the system returns to step 5 so you can select another announcement to record Conditions Conditions Programming Keyset Admin TABLES Customer Call Routing Tables PG...

Страница 158: ...s 4 To record a broadcast message press 5 To record a mailbox name press 6 Conditions 1 There are no limits on the number of mailboxes that can be marked as administrators 2 The broadcast message is s...

Страница 159: ...dmin Station Announce Only Mailbox PGM 127 button 3 Announce Only Option PGM 127 button 4 Web Admin STATION DATA VM Attributes Announce Only Mailbox Announce Only Option Related Features Integrated Au...

Страница 160: ...he inter digit timer If you do not input a response to the VM prompts in the inter digit time the call is released 2 The ability to activate Unconditional Call Forward from your Mailbox is only availa...

Страница 161: ...y has been delivered via e mail Operation System System automatically sends e mail to notify you of new voice message Conditions 1 The E mail is sent to the address assigned for the station with the s...

Страница 162: ...MSG Sender Mail Address Related Features Integrated Auto Attendant Voice Mail Hardware 2 47 3 6 Mark a Message as Private Description When you send or reply a message you can mark the message as Priva...

Страница 163: ...n 1 After identifying the receiver you will receive the send message options prompt For regular delivery press 1 to mark urgent press 2 to mark private press 3 to mark urgent and private press 4 to re...

Страница 164: ...essage Urgent Message B Normal Message Only C Urgent Message Only 3 Cascade Apply type Choose Cascade working type A Immediate the message is cascaded as soon as the message is left B After Notify Ret...

Страница 165: ...also receives the VM long option prompt To play new messages press one to play saved messages press two to set greeting or password press eight to disconnect press pound Press 0 for the operator Pres...

Страница 166: ...t the integrated VM Messages to receive the Mail Box Password prompts sequentially 4 Dial the Mail Box and corresponding password to receive the Number of Messages prompt 5 Dial desired option code 6...

Страница 167: ...ial digits at any time during a voice mail playback system prompt or silence You must dial a digit in response to a system prompt within the CCR Analysis timer or the system will disconnect and return...

Страница 168: ...ress seven This option is available only for remote access to set greeting or password press eight to disconnect press pound Press 0 for the operator Press nine to hear this message again The integrat...

Страница 169: ...3 If you remain off hook after a call placed through the Voice Mail is complete you will be returned to the previous place in the Voice Mailbox If you hangs up the integrate Voice Mail will recall you...

Страница 170: ...Operation Remote Caller To leave a voice message after Greeting and beep 1 State you message 2 Hang up to quit recording or dial for further options Conditions 1 Two timers are provided to control Voi...

Страница 171: ...ify your Mobile extension the system will place a call to your mobile phone and when answered play the station number prompt followed by the new message prompt You have xx new messages The new message...

Страница 172: ...em will invoke another notification call The user will receive the notification after returning to idle 9 An analog CO Line may be used for the notification however notification over these Lines LCO L...

Страница 173: ...d destination The available destinations shown below are the same as the system CCR tables employed for Auto Attendant Station Station group Speed Dial number Conference Room Page Zone Voice Mail Syst...

Страница 174: ...operly 5 If the CCR One Digit option is set to ON only the first entered digit is available for routing 6 The priority of Personal User Greeting is as followings Personal CCR Outgoing Mailbox Destinat...

Страница 175: ...essage Retrieval and Message Retrieval Options apply 2 The conditions associated with DISA apply Programming Related Features Message Retrieval Options Integrated Auto Attendant Message Retrieval Hard...

Страница 176: ...used to define the COS characteristics listed below Greeting length 00 99 seconds Message length 000 600 seconds Number of messages 00 250 Retention time 00 99 days E mail notification Future deliver...

Страница 177: ...reeting At the tone record your new greeting press when you have finished To edit your password 1 Dial 2 and receive the Password Entry prompt Please enter your new password and press pound when finis...

Страница 178: ...ettings code The system plays the Station setting reporting the following items Station Number Station IP Address Station Mac Address Station ICM Mode Handsfree Tone Privacy Listed message x x number...

Страница 179: ...ake Up Time hh mm Do not disturb Forwarded to station xxx Forwarded to speed bin xxx Queued Line xx Locked temporary COS Class of Service change COS Class of Service x Conditions 1 For station status...

Страница 180: ...ration iPECS IP LDP Phones To use the IP Bridge mode 1 Place a call from Soft phone The Soft phone must be in the Bridged mode 2 Lift the handset of the linked iPECS IP or LDP Phone to receive audio C...

Страница 181: ...external network interfaces of the system support T 38 protocol that defines the translation of analog fax tones to digital signals When Fax tone is detected on a port the system will activate a T 38...

Страница 182: ...am and maintain an uninterrupted communications link to iPECS features and resources For further information on installation and operation of the IP System DECT solution refer to the DECT Installation...

Страница 183: ...ice codec to the system codec and reverse the process for the outgoing packets When the DSP must implement a complex trans coding operation translation between g 729 g 723 or g 722 two 2 DSP channels...

Страница 184: ...GateKeeper to support Gatekeeper call routing Supplementary services are supported employing H 450 1 H 450 12 standards which define the following supplementary services H 450 1 H 450 2 H 450 3 H 450...

Страница 185: ...74 BOARD BASED DATA H 323 VoIP Attributes CO LINE DATA Common Attributes CO IP Group VoIP Attributes CO VoIP Mode H 323 DATA H 323 Basic Attributes H 323 CO Group Attributes H 323 Incoming route table...

Страница 186: ...activate as a Loud Bell Control outside Line ring transfers and tone ring Intercom calls to the assigned station will activate the contacts 3 The contacts are rated at 1 amp 24 VDC 4 While in the Nig...

Страница 187: ...ce a call the Loop LCR mode is accessed Dialed digits are compared to the Loop LCR codes in the LDT the system will seize an outside Line from the assigned Line Group and sends digits from the DMT 3 D...

Страница 188: ...de Line to place the call 7 If the LCR CO group is not assigned the system will not seize an outside Line and will make internal call 8 If the LCR CO group is assigned as the unused group the system i...

Страница 189: ...tations always signal in the Tone ring mode and cannot be changed using the Caller Controlled ICM Signaling feature 3 Linked pair stations are treated as having a single station number for all feature...

Страница 190: ...anual Issue 1 2 179 call on hold at one and pick up the call at the other member Programming Keyset Admin SYSTEM Linked Station Pairs Table PGM 124 Web Admin STATION DATA Linked Station Related Featur...

Страница 191: ...d number 4 Press the HOLD SAVE or REDIAL button to dial the number highlighted iPECS IP Phone To use Last Number Redial using the LIP 8000 LIP 9000 series phone soft buttons 1 Press the DIR Soft butto...

Страница 192: ...Summit Summit 800 Feature Description and Operation Manual Issue 1 2 181 Programming Related Features Save Number Redial SNR Station Speed Dial System Speed Dial Hardware...

Страница 193: ...ou with system dial tone You may be permitted to register and activate a mobile phone for the Mobile Extension feature Operation iPECS IP LDP Phones To register the mobile phone number 1 Press the TRA...

Страница 194: ...mobile phone 4 The Mobile Extension feature is not supported over a distributed networked environment 5 When an incoming ISDN DID call is received the system will access an ISDN line and place a call...

Страница 195: ...r MOH one announcement number 71 is dedicated for MOH and two using any desired System announcement number When using a System announcement separate messages can be recorded for each of the languages...

Страница 196: ...e recorded for each Language when multiple languages are supported Programming Keyset Admin CO LINE MOH PGM 142 Button 6 SYSTEM MOH Type PGM 171 Button 2 Web Admin CO LINE DATA Common Attributes CO Li...

Страница 197: ...ed for the selected language Operation System System automatically plays the Language Selection prompts and plays prompts in the selected language To record a Multi Language Selection prompt 1 Press t...

Страница 198: ...eature Description and Operation Manual Issue 1 2 187 Related Features Integrated Auto Attendant Voice Mail Direct Inward Dial DID Station Groups Announcements Direct Inward System Access DISA Hardwar...

Страница 199: ...ber HOLD SAVE To access a Voice Mailbox using the VMAILBOX Flex button 1 Lift the handset or press the SPEAKER 2 Press the VMAILBOX Flex button 3 Dial the Mailbox password Conditions 1 A Flex button c...

Страница 200: ...atic once configured Conditions 1 For Web Admin the password is encrypted using the Ericsson LG Enterprise Java Virtual Encryption plug in A Java Virtual Machine MS or Sun must be installed in the use...

Страница 201: ...ne time Call Forward Operation To assign a Flex button for DSS BLF TRANS PGM FLEX TRANS PGM 58 destination HOLD SAVE iPECS IP LDP Phones To activate Call Redirect while receiving an outside call To re...

Страница 202: ...to idle Operation System Operation of this feature is automatic when assigned Conditions 1 Once activated the Cut Off timer continues timing while the call is connected to the system even if the call...

Страница 203: ...OLD SAVE To place an outgoing outside call 1 Lift the handset or press the SPEAKER button 2 Press desired LINE POOL or LOOP button or dial the Line or Line group access code 3 Dial the desired outside...

Страница 204: ...ine 5 When an analog Line is seized the system will monitor the Line for dial tone 6 The system selects Lines from a group using the Round robin or Last choice method as assigned in the system databas...

Страница 205: ...d in queue while receiving All Lines Busy signal 1 Momentarily press the hook switch 2 Dial 556 the Callback feature code To cancel the queue from the queued station 1 Lift the handset 2 Dial 556 the...

Страница 206: ...d Operation Manual Issue 1 2 195 from the queue the queue is cancelled Programming Keyset Admin STATION CO IP Queuing PGM 112 Button 5 Web Admin STATION DATA Common Attributes CO IP Line Queuing Relat...

Страница 207: ...members of the Personal Group act as a Linked pair station of the master station number When one station of the group is busy all are busy Linked stations will receive the linked pair in use display...

Страница 208: ...the system through Web admin or Telnet service There is MODEM associated ASC device which maybe a CO line or a station MODEM ASC should be configured for PPP over MODU Operation 1 When MODEM ASC is a...

Страница 209: ...eral of the ten Pre defined messages allow for auxiliary information such as a time date or number System level Custom Messages are entered from the Attendant or Administrator s phone or via the Web A...

Страница 210: ...RANS PGM FLEX TRANS PGM 51 HOLD SAVE ONE TOUCH DISPLAY MESSAGE button TRANS PGM FLEX TRANS PGM 51 message number HOLD SAVE To activate Display Message 1 Press the TRANS PGM button 2 Dial 51 the Displa...

Страница 211: ...andset 2 Dial 561 the SLT Programming code 3 Dial 51 the Display Message code 4 Dial Message number 00 20 5 Dial auxiliary data as desired 6 Momentarily press the hook switch confirmation tone is rece...

Страница 212: ...played as they are entered refer to Station Speed Dial for entry procedures 3 Display Message is cancelled if you activate DND or Call Forward 4 Custom Text Display Messages and Display Message status...

Страница 213: ...ion Call Charge Timer Cost per Meter Pulse When used for Enblock dialing the first digits you dial are compared to the Prefix digits If the digits match when you dial the maximum number of digits assi...

Страница 214: ...prepaid call it can use outgoing call until its prepaid money is used up Operation Operation of this feature is automatic when configured Conditions 1 CO prepaid call has a higher priority than statio...

Страница 215: ...Extension Code The announcement can be used to list the Remote Control Menu Operation Mobile Phone To use the Remote Control Menu 1 Call your system DID number 2 Upon answer enter 580 the Remote Mobil...

Страница 216: ...205 Web Admin SYSTEM ID NUMBERING PLANS Flexible Numbering Plan Remote MEX Control STATION DATA Common Attributes Call Forward VM Attributes VSF Access TABLES DATA Mobile Extension Table PGM Authority...

Страница 217: ...es the order in which calls are answered The default priority is Transfer recalls incoming calls queued calls 2 Intercom calls are always given the lowest answering priority 3 Ringing Line Preference...

Страница 218: ...Operation To assign Display Security to a Speed Dial number 1 Dial as the first digit of the Speed Dial number Conditions 1 The number is displayed when programming the Speed Dial number 2 Display Se...

Страница 219: ...an insert multiple pauses into a Speed Dial number The pause feature is often used to allow external network equipment time to connect and deliver dial tone Operation System Pause operation is automat...

Страница 220: ...to a Flex button on your iPECS IP and LDP Phone In this case the telephone number is allocated to the highest numbered Station Speed Dial bin you have available Operation iPECS IP LDP Phones To assig...

Страница 221: ...the SLT Speed Dial access code 3 Dial the desired bin number 00 99 To program a Station Speed Dial number 1 Dial 561 the SLT Programming code 2 Dial 555 the SLT Speed Dial access code 3 Dial the Speed...

Страница 222: ...s appropriate for the station Flex button configuration 5 You may pre select a Line for a Speed Dial number overriding the Line assignment in the Speed Dial bin 6 A name can be entered for a Speed Dia...

Страница 223: ...not 1st digit Switch from Pulse to DTMF dialing MESSAGE CALLBACK Insert a pause dialing command You may assign a Flex button of your iPECS IP or LDP Phone for One Touch access to a specific System Sp...

Страница 224: ...hanumeric entry chart under Station Speed Dial 9 Press the HOLD SAVE button Conditions 1 Accessing an empty Speed Dial bin will return error tone 2 A Speed Dial number uses a specific Line or Line fro...

Страница 225: ...stem Speed Zone PGM 232 Web Admin STATION DATA Common Attributes Speed Dial Access SYSTEM DATA System Attributes CO Dial Tone Detect TABLES DATA System Speed Zone Related Features CO Line Flash Dial b...

Страница 226: ...Service to calls using Speed Dial numbers in the zone Operation Refer to System Speed Dial for operation Conditions 1 The conditions of System Speed Dial apply to System Speed Dial numbers assigned t...

Страница 227: ...DP Phone and the covered station must activate call coverage A station can have multiple Call Coverage buttons each covering a different station and multiple stations can have a Call Coverage button f...

Страница 228: ...either by the covered station user or in the system database 5 A station cannot provide call coverage for a station to which it is linked Programming Keyset Admin STATION Call Coverage Enable PGM 111...

Страница 229: ...r passes to a designated overflow station or group A Circular Station Group can be assigned with a pilot number the Station Group Number so that calls to the pilot number will hunt In this case the ca...

Страница 230: ...ve indication of Ring Group call while busy on another call in the form of Muted Ring The call can be answered and Automatic Hold is supported Multiple calls can be received by a Station Ring Group an...

Страница 231: ...ystem announcements The system answers the call and plays the defined 1st announcement to the caller The announcement may provide the caller with routing options for Caller Controlled Routing The 1st...

Страница 232: ...ming Keyset Admin STATION GROUPS Station Group Assignment PGM 190 Station Group Attributes PGM 191 Pickup Group Assignment PGM 192 Web Admin STATION GROUP DATA Station Group Assignment Station Group A...

Страница 233: ...tem will apply the SMDR Cost per Unit Pulse and the SMDR Decimal to the Call Metering received to estimate the call cost When no Metering Type is selected the system call duration is used with the cos...

Страница 234: ...tem Programming Keyset Admin CO IP Metering Unit PGM 142 Button 3 SYSTEM SMDR Cost per Unit Pulse PGM 177 Button 10 SMDR Decimal Location PGM 177 Button 11 SMDR Start Timer PGM 177 Button 12 Elapsed C...

Страница 235: ...ding Transfer hold STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II EXT 31 00 00 14 05 02 15 45 R RING 01 35 Incoming call on CO Line 31 received on May 14 2002 at 3 45 pm ra...

Страница 236: ...shown in the figure below Lost call count start time 05 01 02 09 31 Current time 26 04 02 16 32 Total Lost call count until now 121 Operation System Attendant To print the summary Lost Call Count repo...

Страница 237: ...elds Field I and Field II Each Field is defined to show Ring duration CLI Caller Id or CPN Called Party Number NO STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II DC XXXX SSS...

Страница 238: ...ation 101 was a conference member 105 S103 Station 105 sent an internal SMS to station 103 110 E Conf Rm 1 Station 110 was the member of conference room 1 120 P123 Station 120 paged station 123 Operat...

Страница 239: ...s entered as the Account code the call record will show STA P and the station number or SYS P and the Authorization code index number in place of the Account code 7 For incoming calls the NUM I and NU...

Страница 240: ...e administration and maintenance refer to the iPECS Summit Administration Programming Manual Operation Operation is detailed in the Summit Conditions Administration and Programming Manual 1 Only stati...

Страница 241: ...ges In Web Admin a user of the Maintenance password establishes the Admin Program Codes and Web pages available to each password level Operation Detailed operation of Admin access and assigning access...

Страница 242: ...ection is established over the MODU the user s Web browser can be opened and pointed to the system s IP address and assigned port for access to the database When accessed the system will deliver the i...

Страница 243: ...in ID Usage PGM 160 Btn24 Btn12 System Password PGM 162 Web Admin SYSTEM ID NUMBERING PLANS System Device IP SYSTEM DATA System Attributes Web Server Port Web Admin Password Encryption System Password...

Страница 244: ...on of fault or Emergency Call the Alarm signal is sent to assigned stations iPECS IP LDP Phones To assign a Flex button as an ALARM STOP button to terminate the Alarm Signal TRANS PGM FLEX 565 HOLD SA...

Страница 245: ...Notify Station PGM 439 Web only DCOB Fault Notify Station PGM 439 Web only SIP Registration Fault Notify Station PGM 439 Web only Web Admin SYSTEM DATA Alarm Attributes Emergency Call Notify DCOB Faul...

Страница 246: ...connection between the central system and the remote devices fail the local system will assume the call server responsibility for the local devices The local system thus provides local survivability...

Страница 247: ...control over the devices registered to it The networked systems communicate employing QSig over ISDN Lines or H 450 over IP Lines for basic networking capabilities and the proprietary iPECS protocol...

Страница 248: ...istributed Control Network features do not apply Programming Keyset Admin SYSTEM Networking Basic Attribute PGM 320 Networking CO Line Attribute PGM 322 Network Numbering Plan Table PGM 324 Network Fe...

Страница 249: ...the Network you will hear error tone 4 Network Intercom calls always signal in the Tone ring mode and are not subject to Intercom Caller Controlled ICM Signaling 5 If a network failure occurs the sys...

Страница 250: ...ing path of the transferring station will be cleared Operation iPECS IP LDP Phones To assign a NET DSS button TRANS PGM FLEX Station Number HOLD SAVE To transfer an active call with Screened Call Tran...

Страница 251: ...usy the transferring user will receive busy tone and may camp the call to the busy station If the receiving station is in DND the call is rejected the caller receives fast busy tone and cannot camp on...

Страница 252: ...IP Enable Net CONP Enable Related Features Net Intercom Call Net Call Transfer Hardware 2 79 2 4 Network Call back Call Completion Description When you call a networked station that is busy you can le...

Страница 253: ...hen you receive Call Back ring the system dedicates a network path for your call You must answer your Call Back ring prior to the expiration of the Network Transfer Recall Timer or the Call Back is ca...

Страница 254: ...To answer the Call Offer 1 Press the flashing CO line button while receiving muted ring Or 1 Hang up and receive normal ring 2 Lift the handset or press the SPEAKER button Conditions 1 Call Offer is...

Страница 255: ...he CONF button to establish conference To place a conference on hold 1 Press the HOLD SAVE button the CONF button LED will flash To retrieve held conference 1 Press the flashing CONF button all partie...

Страница 256: ...essage Wait while receiving ring back tone or no response on a call announce 1 Press the MESSAGE CALL BACK button confirmation tone received 2 Hang up Message Wait activated To leave a Message Wait wh...

Страница 257: ...up Message Wait is activated To leave a Message Wait while receiving DND tone 1 Momentarily press the hook switch 2 Dial 556 the Message Wait Call Back code 3 Hang up Message Wait activated To retrie...

Страница 258: ...ting a new connecting path is used to forward the call You select the type and condition under which calls will forward by entering a Call Forward code as follows Code 0 Remote Call Forward forwards a...

Страница 259: ...ard Conditions 1 To use Call Forward a station must be permitted to forward calls in the system database 2 Authorization codes are required for Follow me Call Forward and may be required to activate N...

Страница 260: ...Conference Dialing Restrictions Station Groups Station Speed Dial System Speed Dial Intercom Signaling Mode Call Forward Preset Hardware 2 79 2 9 CO Transit In Description When a DID call is received...

Страница 261: ...n Related Features Direct Inward Dialing DID ICLID Call Routing Multiple Subscriber Number MSN Hardware 2 79 2 10 CO Transit Out Description CO Transit Out increases efficiency of Lines and reduces ca...

Страница 262: ...ded a call may be routed to the terminating system through an ancillary system when a direct network connection is not deployed between the originating and terminating systems 7 When enabled in the Ne...

Страница 263: ...F Manager GateKeeper is installed as a central function of all systems in a network and must be able to communicate using UDP and TCP over an IP network with the other networked systems 2 The system c...

Страница 264: ...have a Net DSS button for the remote Attendant to receive the calls Operation Local Attendant iPECS IP or LDP Phone To assign ATD DND button TRANS PGM Flex Button TRANS PGM 83 HOLD SAVE To route local...

Страница 265: ...this central VM over the network to the Network VM Hunt Group assigned of the central iPECS system The Station Group number must be assigned in the Network Numbering Plan code of each networked system...

Страница 266: ...tworked system by dialing a pre programmed number or with a Flex button just as if the page was within the same system Operation iPECS IP or LDP Phone To assign a Flex button to access a Page Zone in...

Страница 267: ...be programmed in Networking Data Net Feature Code Table in the called system 4 The Network Page destination can be Internal Page External Page and All Call Page 5 You will hear error tone if there is...

Страница 268: ...On demand reports selected by the System Attendant are output only upon request The Traffic Report is sent to the defined system RS 232 or TCP port System resources covered by Traffic Reports are Atte...

Страница 269: ...eports 0124 Attendant Traffic Report 0125 Call Summary Report 0126 Hourly Call Report 0127 Hardware Usage Summary Report 0128 CO Summary Report 0129 Hourly CO Report 3 Press the HOLD SAVE button Condi...

Страница 270: ...Hour data accumulation began Calls Total Total number of calls except group recalls routed to the Attendant Calls Ans Calls Answered Calls answered during the Analysis period Calls Abdn Calls Abandon...

Страница 271: ...The Peak Hour is the hour when the system has the highest total call volume Programming Keyset Admin SYSTEM RS 232 Port Settings PGM 174 Print Port Selections PGM 175 Web Admin SYSTEM DATA RS 232 Port...

Страница 272: ...nalysis period as shown below Site Name abc co Report Type Attendant Traffic Report Today Peak Date 06 05 02 08 35 Anal Hour Calls Completed 15 00 0 0 05 00 211 04 00 543 Totals Calls 754 Operation Sy...

Страница 273: ...4 Unit Num Anal Total Total Type Unit Hour Req Denied VSF 4 09 00 19 0 Operation System Attendant To print the Hardware Usage Summary Report 1 Press the TRANS PGM button 2 Dial 0127 the H W Usage Summ...

Страница 274: ...p number Anal Hour Analysis hour hour during the analysis period with peak usage Total Usage Total number of call attempts on Lines in the Group Total Seize Total number of times Lines in the group we...

Страница 275: ...al 0129 the CO Hourly Traffic report code 3 Dial CO Group number 4 Press the HOLD SAVE button Conditions Programming Keyset Admin SYSTEM RS 232 Port Settings PGM 174 Print Port Selections PGM 175 Web...

Страница 276: ...at station 100 but the Caller Id and other characteristics match a scenario that routes to a System announcement the call routes to the announcement Scenario characteristics include Caller ID Called N...

Страница 277: ...ming Keyset Admin SYSTEM System Call Routing PGM251 Web only Station ICM Group PGM 125 CO tenancy group PGM 141 B10 Web Admin SYSTEM DATA System Call Routing STATION DATA Station ICM Group CO LINE DAT...

Страница 278: ...he iPECS IP and LDP Phones may be assigned a Flex button as a UNA button Operation iPECS IP LDP Phones To assign a Flex button as a UNA button TRANS PGM FLEX 567 HOLD SAVE To access an incoming UNA ca...

Страница 279: ...ll repeat daily Monday through Saturday 4 Alarm will repeat daily Operation Attendant To register a Wake Up alarm 1 Press the TRANS PGM button 2 Dial 044 the Attendant Set Wake Up code 3 Dial the stat...

Страница 280: ...ANS PGM button 2 Dial 42 3 Enter Wake Up alarm index number 1 to 5 4 Press the HOLD SAVE button To stop the alarm notification 1 Lift the handset or press the SPEAKER button SLT To register Wake Up 1...

Страница 281: ...the Attendant sets an alarm you it is assigned to the lowest Wake up Alarm index number 1 5 available for the station If no Alarm index is available the Attendant setting is ignored 4 When the Attend...

Страница 282: ...4 Dial the 2 digit hour and 2 digit minute for alerting 5 For a daily repeating alarm dial 6 Press the HOLD SAVE button To erase Wake Up 1 Press the TRANS PGM button 2 Dial 045 the Attendant Erase Wa...

Страница 283: ...ne assignment Thus the Wake up alarm time is based on the time displayed on the phone and not the system time 2 When receiving a Wake up signal lifting the handset will return MOH 3 The Wake Up alarm...

Страница 284: ...eb call back 1 Access your Station Web portal and select the Call Back menu Set Enable in PGM 111 Common Attributes Routing attributes Web Call Back Service 2 Enter the to and from telephone numbers 3...

Страница 285: ...grammed ring mode Operation Operation of Zone Holiday Assignment is automatic when programmed Conditions 1 When the Tenancy group Ring mode for Flexible DID Conversion PGM 231 is programmed the priori...

Страница 286: ...s for the Zone are not limited 1 When a Zone reaches the defined maximum Inter Zone calls you will receive error tone and the display INTER CONN LIMIT OVER when attempting an outside call 2 An Inter Z...

Страница 287: ...t ringing such as Holiday and Vacation settings have lower priority than other ring assignments such as Tenancy group ring mode established for DID lines 2 Zone Attributes do not provide adjustment of...

Страница 288: ...of outgoing calls for each Zone is not limited Operation Operation of this feature is automatic based on zone maximum outgoing CO call number Conditions 1 If maximum outgoing outside calls is set to...

Страница 289: ...and receive busy tone 2 Press the MONITOR soft button You will need to use the right Navigation button to display the Monitor selection 3 Warning tone is sent to the connected parties and you are con...

Страница 290: ...on and Operation Manual Issue 1 2 279 Programming Keyset Admin STATION Barge In Mode PGM 113 Button 24 7 Web Admin STATION DATA Common Attributes Barge In Mode Related Features Intrusion Hardware iPEC...

Страница 291: ...on for DSS BLF TRANS PGM FLEX Station number HOLD SAVE iPECS IP LDP Phones Operation of this feature is automatic for assigned Flex buttons Conditions 1 A station receiving ICM ringing is considered b...

Страница 292: ...if action is not taken within Dial Tone Time or if the time between digits exceeds the Inter digit Timer Error tone is received should a time out occur 2 ICM Dial tone is removed after dialing the fir...

Страница 293: ...Description and Operation Manual Issue 1 2 282 Web Admin STATION DATA Common Attributes Prime Line SYSTEM DATA System Timers ICM Dial Tone Timer Inter Digit Timer Related Features Intercom Signaling M...

Страница 294: ...or LDP Phone Operation iPECS IP LDP Phones To assign an ICM button TRANS PGM FLEX TRANS PGM 87 HOLD SAVE To place an active ICM call on hold 1 Press the HOLD SAVE button the ICM button LED will flash...

Страница 295: ...nounce to Tone ring or Tone ring to Voice announce Conditions 1 The ICM Signaling mode cannot be changed when an Intercom call is placed to a Linked Pair station Such intercom calls always employ Tone...

Страница 296: ...SPEAKER is used the station will receive error tone for 30 second and then automatically return to idle and will not Lock out Operation System Operation of Intercom Lockout is automatic based on the...

Страница 297: ...n Intercom call to the new station number Operation iPECS IP LDP Phones To activate step call while receiving busy on a dialed Intercom call 1 Dial a digit other than the last digit of the busy statio...

Страница 298: ...ancy Group Auto Ring Mode table Weekly Time Table Operation System Operation of Intercom Tenancy Groups is automatic when programmed Conditions 1 Intercom calls from a station to a denied access Inter...

Страница 299: ...ly Time Table PGM 233 Web Admin STATION DATA Common Attributes ICM Tenancy Group Number Station ICM Tenancy Group CO LINE DATA Common Attributes CO Tenancy Group TABLES DATA Flexible DID Conversion Au...

Страница 300: ...LDP Phones To perform a Screened ICM transfer while on an ICM call 1 Press the TRANS PGM button 2 Dial the station to receive call 3 At answer or Splash tone announce call 4 Hang up return to idle Or...

Страница 301: ...rovides an appearance for the transferred station The LED indicates status and pressing the button connects to the station 2 If the receiving station is busy the transferring station may camp the call...

Страница 302: ...Wait list The button LED flashes at 30 ipm to indicate a CLI Message Wait Operation iPECS IP LDP Phones To assign a CLI MESSAGE WAIT button TRANS PGM FLEX TRANS PGM 32 HOLD SAVE To review CLI Messages...

Страница 303: ...nst power loss 5 When an outside call is assigned to ring multiple stations or a group CLI Message Wait is not provided 6 When an outside call with CLI is routed to an ACD Terminal Circular station gr...

Страница 304: ...7777 00492 8887777 Programming Keyset Admin STATION CLIP Display PGM 114 Button 1 CLI Message Wait PGM 114 Button 10 SYSTEM Incoming Prefix Code Insertion PGM 143 Button 12 International Access Code P...

Страница 305: ...to give indication when a user goes to off hook status Prompt System provides message indication as voice prompt when a user goes to off hook status Conditions 1 The interval between tones can be 00...

Страница 306: ...al of the iPECS system Web Home Page For operation using the Station Portal Web page see your System Administrator Operation To assign a Flex button as a SMS SEND button TRANS PGM FLEX TRANS PGM 36 HO...

Страница 307: ...60 7 P 71 R 72 S 73 Q 7 7 70 8 T 81 U 82 V 83 8 80 9 W 91 X 92 Y 93 Z 9 9 90 Blank 1 2 3 0 0 00 6 Press the HOLD SAVE button to send and store the message or to cancel To retrieve SMS Messages 1 Pres...

Страница 308: ...To delete SMS messages 1 Dial DELETE MESSAGE YES 1 NO 2 ALL 3 2 Dial 1 to delete the current message 2 to return to idle or 3 to delete all received SMS messages Conditions 1 The system can store up t...

Страница 309: ...LDP Phones To leave a Message Wait while receiving ring back tone or no response on a call announce 1 Press the MESSAGE CALL BACK button confirmation tone received 2 Hang up Message Wait activated To...

Страница 310: ...ve a Message Wait while receiving DND tone 1 Momentarily press the hook switch 2 Dial 556 the Message Wait Call Back code 3 Hang up Message Wait activated To retrieve a Station Message Wait 1 Dial 557...

Страница 311: ...sage Wait indication is left at the originally called station even if the call is forwarded 8 A user of an iPECS IP or LDP Phone with Display may call back to stations that left messages in any desire...

Страница 312: ...t after which you will be disconnected and the Page Zone s returned to idle The default Page Zone dial codes are as follows Internal Page Zones 301 335 Summit 301 400 Summit 800 Internal All Call Page...

Страница 313: ...d to activate when External Page is accessed The contact can be used to activate the External page equipment 9 A station is permitted only one Page Zone queue request at a time If a station attempts a...

Страница 314: ...TEM Privacy Warning Tone PGM 161 Button 4 External Control Contacts PGM 168 Paging Timeout Timer PGM 181 Button 9 Web Admin STATION DATA Common Attributes Page Access Internal Page Zone SYSTEM DATA Co...

Страница 315: ...on 2 Dial 544 the Meet Me Page code or press the MEET ME button SLT To answer a page with Meet Me Page 1 Lift the handset to receive intercom dial tone 2 Dial 544 the Meet Me Page code Conditions 1 A...

Страница 316: ...re can be only activated by pressing assigned flexible button in idle state 2 The System announcement for SOS Paging can be recorded only from an Attendant station 3 Paging zones includes Internal Ext...

Страница 317: ...Flex button TRANS PGM FLEX TRANS PGM 99 HOLD SAVE To log in to a PTT group 1 Dial 0 the PTT Log in out code 2 Dial the desired PTT group number 1 9 and 0 for all groups To log out of the PTT group s 1...

Страница 318: ...nly login to PTT groups to which it is assigned access 5 The station must have a PTT to place or receive PTT announcements As a default the iPECS WLAN phone is assigned a PTT button 6 The station may...

Страница 319: ...y page is equal to All Call Page Flexible buttons may be assigned to make a emergency page as a Emergency Page button Operation To assign a Flex button as a Emergency Page button TRANS PGM FLEX Emerge...

Страница 320: ...mation is provided to NMS if it is connected Operation System Operation of Fault Detection and Recovery is automatic Conditions 1 The Unused Line Group contains Lines that are not used or are temporal...

Страница 321: ...og CO Line is assigned the type of Caller Id signal provided from the CO Line The Caller Id signal type can be configured as FSK DTAS FSK DTMF Russia CID Operation Operation of this feature is either...

Страница 322: ...generates a Flash on the analog CO Line Conditions 1 Stations may Flash on an analog CO Line defined for PABX operation and will experience COS Class of Service dialing restrictions after a PABX Trun...

Страница 323: ...system will hold analog CO Lines in a busy state after release of the Line The time between the disconnect and when the system changes the CO Line status from busy to idle is the CO Line Release Guard...

Страница 324: ...riod exceeding the Ring off timer alerting will stop This allows the system Ring cycle detection to be matched to various PBX and carrier systems Operation System Operation of Ring detect is automatic...

Страница 325: ...omatic when programmed Conditions 1 The break make ratio is system programmable as 60 40 or 66 33 2 You can change the signaling from pulse to DTMF by dialing while on a Line assigned for pulse signal...

Страница 326: ...s 1 If ICLID routing is assigned for the Line the received Caller Id is compared to the ICLID Table for routing first If Caller Id does not match an entry in the ICLID Table the normal DID call proces...

Страница 327: ...TABLES Customer Call Routing Tables PGM 228 Flexible DID Conversion Table PGM 231 Web Admin CO LINE DATA Common Attributes CO Type CID CPN Attributes DID Remove Number DID Service Attributes DID Conve...

Страница 328: ...ed for the same dialed number based on the system service mode and LCR configuration Conversion can also be limited to outside calls from a station or an outside Line The latter may be used in network...

Страница 329: ...Authorization Code to receive dial tone Conditions 1 Each outside Line is separately assigned for DISA operation during Day Night and or Timed system operation mode DISA operation is active only when...

Страница 330: ...A Attributes PGM 146 SYSTEM DISA Retry Counter PGM 160 Button 5 DISA COS Class of Service Assignment PGM 166 DID DISA Busy Destination PGM 167 Button 1 DID DISA Error Destination PGM 167 Button 2 DID...

Страница 331: ...System Operation of this feature is automatic when programmed Conditions 1 The system mutes your voice transmission to reduce interference while sending DTMF tones Programming Keyset Admin CO IP CO Li...

Страница 332: ...e SPEAKER button 2 Press the IP Line Group button or dial IP Group access code 3 Dial xxx xxx xxx xxx use as the dot in the IP address 4 Press to complete dialing SLT To place an IP Call 1 Lift the ha...

Страница 333: ...323 GateKeeper to support Gatekeeper call routing Supplementary services are supported employing H 450 1 H 450 12 standards which define the following supplementary services H 450 1 H 450 2 H 450 3 H...

Страница 334: ...ession Initiation protocol draft standard iPECS VoIP channels support other SIP related RFCs including RFC 2617 HTTP Authentication Basic Digest RFC 3515 Refer Method RFC 3264 Offer Answer Model RFC 3...

Страница 335: ...1 CO VoIP Mode PGM 141 Button 11 Web Admin STATION DATA Common Attributes SIP User Table Index Station IP Attributes SIP DATA SIP CO Attributes SIP User ID Attributes CO LINE DATA Common Attributes C...

Страница 336: ...rty The DTMF signal can be DTMF tone Text String or DTMF protocol based on the system programming Operation System Operation is automatic based on the system database Conditions 1 The connected VoIP p...

Страница 337: ...in the ISDN connect message COLP Connected Line Identification Presentation When provided the LCD of iPECS IP and LDP Phones displays the identification which is included in call records iPECS IP and...

Страница 338: ...program COLR button TRANS PGM FLEX TRANS PGM 82 HOLD SAVE To activate CLIR or COLR before placing or answering an ISDN call 1 Press the CLIR or COLR Flex button Conditions 1 This feature may not be a...

Страница 339: ...System ETSI standard AOC operation is automatic Conditions 1 AOC information which is implemented based on ETSI AOC standard can be sent during call set up AOC S during the call AOC D or at the end of...

Страница 340: ...ions 1 This feature can be activated or deactivated only after an ISDN Line is seized 2 Once activated the system will continue to send dialed digits as Keypad Facility IE messages regardless of other...

Страница 341: ...utton TRANS PGM FLEX TRANS PGM 85 MSN digits HOLD SAVE Conditions 1 If the Called Party Number from the ISDN does not match an MSN Table entry the received digits are treated as defined for DID calls...

Страница 342: ...O IP Attributes III PGM 143 ISDN ICLID ISDN Attributes PGM 200 MSN Table Attributes PGM 202 System Print MSN on SMDR PGM 177 Button 21 Web Admin STATION DATA Common Attributes MSN Wait Flexible Button...

Страница 343: ...call to the ISDN The ISDN then sends incoming calls to the desired telephone number In this case the system does not set up a Line to Line Unsupervised Conference connection for the call Operation iPE...

Страница 344: ...e feature Operation iPECS IP LDP Phones To program an MCID REQUEST button TRANS PGM FLEX 0 HOLD SAVE To request MCID while on an incoming ISDN call 1 Press the MCID REQUEST button the CLID is output i...

Страница 345: ...peration Manual Issue 1 2 334 Web Admin SYSTEM ID NUMBERING PLANS MCID Request SYSTEM DATA SMDR Attributes Save Enable Related Features ISDN Supplementary Services SMDR Station Message Detail Recordin...

Страница 346: ...s lost the Line is placed in an Out of Service condition In this state the Line cannot be employed for an outgoing call but incoming calls operate normally Operation Operation of this feature is eithe...

Страница 347: ...digits Also each ISDN Line is assigned an Area code Note if the COLP CLIP Table entry is set at 50 the Station CLI 1 is always used and the Area code and Table value are not added to the Station CLI...

Страница 348: ...tation CLI 4 PGM 114 Button 24 3 Station CLI 5 PGM 114 Button 24 4 CO IP CLI Type PGM 143 Button 24 1 COLP Table Index PGM 143 Button 1 CLIP Table Index PGM 143 Button 2 Web Admin STATION DATA CLI Att...

Страница 349: ...group so that stations do not accidentally access these lines 2 Outside Lines in Groups 01 through 20 for Summit and Groups 01 through 200 for Summit 800 can be accessed individually by dialing the co...

Страница 350: ...ify the Mailbox to receive the call Operation System Operation of this feature is automatic Conditions 1 Outside Line Preset Forward is disabled for calls initially routed to a station group 2 Outside...

Страница 351: ...2 A busy station receives muted ring or Call Waiting tones as appropriate for the station s Off hook ring assignment 3 The system Ring mode can be selected manually by the Attendant or automatically...

Страница 352: ...ppearance of the Private line 3 When put on hold a Private line will recall the user after the appropriate Hold timer The user will receive recall for the Hold Recall time and if still unanswered the...

Страница 353: ...ning leaving the caller in voice mail to record a message talk with the caller and record the conversation in the mailbox or answer the call and disconnect the Voice Mail Your iPECS IP or LDP Phone mu...

Страница 354: ...sing the AME button the caller is connected in the normal manner the Voice Mail is disconnected and with the integrated Voice Mail any message recorded by the caller is not stored Programming Keyset A...

Страница 355: ...pported features see conditions below Conditions 1 This feature applies to all User and Attendant Programming except Custom Message outside Line Disable and Version Display Auto Release of SPEAKER but...

Страница 356: ...g at your phone you can select the call to answer Operation iPECS IP LDP Phones To access an internal or external system resource 1 Press a FLEX button for the Line or station Conditions 1 For iPECS I...

Страница 357: ...2 Dial 73 the BGM code 3 Dial the two 2 digit 00 10 BGM source 00 no BGM 01 Music 1 Internal 02 Music 2 External 03 System Announcement MOH 1 04 SLT MOH 1 05 SLT MOH 2 06 SLT MOH 3 07 SLT MOH 4 08 SLT...

Страница 358: ...corded properly System announcement MOH2 and MOH3 may use any unused System announcement except for announcement 071 and 072 The announcement number must be defined in the Music Sources program PGM 17...

Страница 359: ...to the Call Log menu Operation iPECS IP LDP Phones To assign a CALL LOG button TRANS PGM FLEX TRANS PGM 57 HOLD SAVE To access the Call Log menu 1 Press the CALL LOG button 1 RECEIVED CALL 2 DIALED C...

Страница 360: ...o 1 Press the TRANS PGM button and dial 24 the ICR menu code Or Log in to the Station Web Portal 2 Select the desired Scenario number 0 9 3 Select the type of Caller ID 0 5 Type 0 Station CID Type 1 A...

Страница 361: ...call forward 5 Enter 1 to set Station Call forward 6 Enter Station ICR Code 7 Enter Call Profile Number 0 ICR Forward 1 3 Call Profile 1 3 Conditions 1 Call Profile Routing is available on digital an...

Страница 362: ...following table is overview of condition and operation for call waiting 1st condition 2nd condition Max waiting Audible LED LCD LIP LDP Normal Incoming P 113 Station Attributes Call Wait ON available...

Страница 363: ...d party number to stations who have MSN LOOP buttons with same DID telephone number as the incoming called party number Call queuing and presence of status of the incoming external call Call queuing a...

Страница 364: ...tically seized for the call Make of internal call button dial station number Make of external call button co access code external number 4 Auto Hold a talking in a button is automatically sent to bein...

Страница 365: ...cted call made call 2 times of Hook Flash on fast interval within 2 or 3 seconds 9 Recommended by self test SLT Hook Flash Timer P 182 SLT Hook Flash Bounce Timer 1 100ms SLT Maximum Hook Switch Flash...

Страница 366: ...OOP button the CO Individual CO Group CO LOOP button is seized Or the pressed Unified LOOP button is seized 6 Auto hold and auto transfer are implemented also using previous DSS CO Individual CO Group...

Страница 367: ...t When you complete your active call DND is cancelled and the DND LED is extinguished Operation iPECS IP LDP Phones To activate One Time DND while ringing 1 Press the DND button the DND LED lights sta...

Страница 368: ...ATION DATA Common Attributes DND Call Forward Preset Call Forward Transfer to Mail box SYSTEM DATA System Timers Call Forward No Answer Timer Related Features Call Waiting Camp On DND Do Not Disturb C...

Страница 369: ...button 4 Press the outside Line button or dial the Line access code 5 Dial the telephone number 6 Press the HOLD SAVE button 7 Dial the name to be associated with the number optional 8 Press the HOLD...

Страница 370: ...to 35 different functions can be assigned any one of 15 different flash rates Operation System System implements flash rates automatically based on database entries Conditions 1 Available Flash rates...

Страница 371: ...ill be muted while the handset is off hook Conditions 1 While using the speakerphone lifting the handset will turn off the speakerphone To activate Group Listening the SPEAKER button must be pressed w...

Страница 372: ...cause your iPECS IP or LDP Phone to provide audible ICM ring tone You must lift the handset or press the SPEAKER to answer the call Operation iPECS IP LDP Phones To change ICM Signaling Mode 1 Press T...

Страница 373: ...on the MUTE button LED is off and the microphone is activated transmitting audio to the connected party Conditions 1 Changing from speakerphone to handset or vice versa during a mute condition will re...

Страница 374: ...the speakerphone a Camp On tone is provided over the speaker in place of the assigned Off hook ring Signal 2 Activating DND or One Time DND places the station in DND terminating any Off hook signaling...

Страница 375: ...lace desired call dial station ICM number select a Line and dial etc the SPEAKER button LED lights and the call is processed Conditions 1 When you place a call in using On hook dialing you activate th...

Страница 376: ...ad of the number Operation iPECS IP LDP Phones To display the Line name 1 Press the LINE button or dial a Line Group access code LCD displays the Line name Conditions 1 Each outside Line is assigned a...

Страница 377: ...n overriding the Prime Line Operation iPECS IP LDP Phones To access the station s Prime Line 1 Lift the handset or press SPEAKER button and take no action Prime Line as assigned will be accessed Condi...

Страница 378: ...g PGM 113 Button 7 Idle Line Selection PGM 121 SYSTEM Prime Line Delay Timer PGM 182 Button 6 Web Admin STATION DATA Common Attributes Prime Line Idle Line Selection SYSTEM DATA System Timers Prime Li...

Страница 379: ...download a Ring Tone from the system memory 1 Press the TRANS PGM button 2 Dial 15 Ring Tone Download code 3 Dial the desired Ring tone location 5 8 4 Dial digits 00 through 10 to hear the Ring Tones...

Страница 380: ...dial a saved number using the LIP 8000 8000E LIP 9000 series menu 1 Press the DIR soft button 2 Press the SPEED soft button 3 Dial Conditions 1 The saved number can be a maximum of 48 digits 2 Dialin...

Страница 381: ...d designations such as STA xxx for a DSS BLF button but can be modified in the system database to meet your needs With some restrictions you may equip your phone with up to four 4 Serial Consoles For...

Страница 382: ...he phone restarts programmed DSS data is initialized from the changed DSS 9 While idle the VOL UP VOL DWN buttons control the contrast of the LCD of both the iPECS IP Phone and the LSS model serial 10...

Страница 383: ...utton the text message is sent to the display of the calling party and the OHVO call is terminated Conditions 1 Silent Text Messaging sends the DND display message STA IN DO NOT DISTURB displays in th...

Страница 384: ...e MUTE button LED indicates the status of the Microphone when lit the Microphone is inactive 3 When Group Listen is enabled pressing the SPEAKER button while using the handset will send audio to both...

Страница 385: ...Line appearance is not available It may be used as the last choice for an incoming outside call The Pool button LED provides the status for the duration of the call only A Loop button provides an app...

Страница 386: ...buttons associate with the group will show busy otherwise POOL buttons will only display the status of an activate call 5 POOL buttons will access a Line from the designated group using the Round Rob...

Страница 387: ...e Station Web portal contact your Ericsson LG Enterprise representative for details or scenarios can be configured from an iPECS IP or LDP Phone Operation iPECS IP LDP Phones To create a scenario 1 Pr...

Страница 388: ...he handset return to idle Conditions 1 Any station allowed access may define scenarios in the station s Web portal 2 The conditions as listed under Call Forward apply Programming Keyset Admin STATION...

Страница 389: ...Download 5 8 0 9 19 Ear Mic Headset 21 Knock down Station COS Class of Service 22 Restore Station COS Class of Service Auth code 23 Walking COS Class of Service Auth code 24 ICR Scenario Scenario Dat...

Страница 390: ...Name registration name 75 Display Phone IP Address 76 Change IP Address Dot 77 Display MAC IP Address 78 Change Mode 79 Display Phone Version 7 Display Key numbers 80 RECORD button 81 ISDN CLIR button...

Страница 391: ...tions The VOL UP VOL DOWN buttons are used to scroll through the menu items and the dial pad is used to enter a selection The codes are also used to assign a function or feature to a Flex button The S...

Страница 392: ...SA CALL WAIT 5 CHOICE EXEC SEC MSG 6 SEND BRIEF SMS MESSAGE 7 REG MOBILE EXT 8 ACTIVE MOBILE EXT 9 REGISTER MOBILE CLI 0 VM MOBILE NOTIFY Under selection 4 WAKE UP TIME select 1 2 as below 1 SET WAKE...

Страница 393: ...EM Under selection 7 SUPPLEMENTARY select 0 9 as below 1 LCD DISPLAY LANGUAGE 2 MPB VERSION 3 BGM 4 REGISTER STA NAME 5 DISP PHONE IP ADDR 6 CHANGE PHONE IP ADDR 7 DISPLAY MAC ADDR 8 NETWORK CONFIG 9...

Страница 394: ...n User Program Code feature or function 1 Press the TRANS PGM button the Station User Program Menu is displayed 2 If desired use the VOL UP VOL DOWN to display the desired menu item or dial the desire...

Страница 395: ...urn to idle To manage the recordings use the procedures for the voice Mail or as outlined in UCS Client User Guide Conditions 1 The RECORD button LED will flash at 240 ipm while recording 2 This featu...

Страница 396: ...k Recording Option Automatic Talk Recording Destination CO LINE DATA Common Attributes Auto Call Recording Destination SYSTEM DATA System Attributes Record Warning Tone Related Features External Auto...

Страница 397: ...sy 1 Dial 2 After splash tone begin announcement Responding to a Voice Over announcement 1 Use Camp On response procedure Conditions 1 When you respond to a Voice Over via Camp On all conditions and o...

Страница 398: ...ramming Keyset Admin STATION Voice Over PGM 113 Button 6 Web Admin STATION DATA Common Attributes Voice Over Related Features Call Waiting Camp On Group Listening Silent Text Message Pre defined Custo...

Страница 399: ...TD button LED indicates the status of the Alternate Attendant feature ON indicates the Attendant is unavailable 3 A station which is receiving calls forwarded from the System Attendant cannot use the...

Страница 400: ...Summit Summit 800 Feature Description and Operation Manual Issue 1 2 389 NUMBERING PLAN Related Features Hardware...

Страница 401: ...HOLD SAVE button LED flashing The calling intercom party will receive ring back tone or MOH as configured in the system 3 Calls to the Attendant s station intercom number are sent to the station dial...

Страница 402: ...ramming and Day Night Timed Mode control Main Attendant Attendant group stations other than the first station of the Attendant Group Operation Condition 1 As a default the first Attendant System Atten...

Страница 403: ...also receive recall The Attendant and station will receive the recall signal for the Attendant Recall Timer period after which the system will disconnect and return the outside Line to idle Operation...

Страница 404: ...tion and further required entries The various levels of the display menu are indicated by indentation For additional information reference Appendix C of the iPECS Admin Programming Manual Note also so...

Страница 405: ...AUTHORIZATION System Attendant only 1 REGISTER AUTHORIZATION enter station 2 ERASE AUTHORIZATION enter station 4 DATE AND TIME 1 LCD DATE TIME SET System Attendant only 2 LCD DATE MODE CHAGE System At...

Страница 406: ...ANNCEMENT enter VSF slot sequence number 7 SUPPLEMENTARY 1 REG STATION NAME enter station number 2 ISOLATE CO FAULT 3 AUTO D N T PGM select enable disable 4 EXT PORT 1 BGM EN DI select 0 2 5 EXT PORT...

Страница 407: ...nputs if required Condition Programming Keyset Admin SYSTEM System Attendant PGM 164 Button 1 Main Attendants Assignment PGM 164 Button 2 4 Web Admin SYSTEM DATA Attendant Assignment System Attendant...

Страница 408: ...eiving station will receive Attendant calls and recall ring In addition if the receiving station is an iPECS IP or LDP Multi button Phone the receiving station will be able to activate features normal...

Страница 409: ...active To deactivate Off Net Call Forward 1 Lift the handset or press the SPEAKER button 2 Press the FWD button 3 Dial 5 Off Net Forward code 4 Dial Line access Code 5 Dial Conditions 1 The System At...

Страница 410: ...on 1 Unsupervised Conference Timer PGM 182 Button 5 Open Loop Detect Timer PGM 142 Button 13 Web Admin STATION DATA Common Attributes Call Forward Off Net Forward SYSTEM DATA System Attributes Off Net...

Страница 411: ...ess the HOLD SAVE button To set Day Timed Night Ring Scenario Mode automatically Auto Service Mode Control 1 Press the TRANS PGM button 2 Dial the Attendant Station Program code 73 to set Auto Mode co...

Страница 412: ...O LINE DATA CO IP Ring Assignment SYSTEM DATA External Control Contacts System Call Routing TABLES DATA Auto Ring Mode Table Related Features System Clock Set Outside Line Ring Assignment LBC Loud Bel...

Страница 413: ...tons on the iPECS IP and LDP Phones Operation Conditions 1 Each DSS Console is assigned to operate in connection with a specific station 2 There is no limit to the number of DSS Consoles in a system b...

Страница 414: ...84 231 Programming Keyset Admin STATION Station Type PGM 110 Button 1 DSS Map PGM 110 Button 2 Flexible Button Assignment PGM 115 Web Admin STATION DATA Station Type DSS Map Flexible Buttons Related F...

Страница 415: ...y disable a busy Line The feature will take effect after the desired Line goes to idle 2 Once the Line is disabled all Attendant appearance for the disabled Line will flutter at 240 ipm other stations...

Страница 416: ...ation Attendant To assign a flexible button as a ATD INTRUSION button TRANS PGM FLEX TRANS PGM 86 HOLD SAVE To activate DND Override while receiving DND tone 1 Press the ATD INTRUSION button the call...

Страница 417: ...tomatic Attendant To assign a Flex button as an ALARM STOP button to terminate the alert TRANS PGM FLEX 565 HOLD SAVE To terminate an alert signal while idle 1 Dial the Alarm reset Code 565 confirmati...

Страница 418: ...26 SYSTEM EMR CALL ATD NOTIFY PGM 161 BUTTON 24 5 Web Admin STATION DATA Common Attributes Emergency CO or Group SYSTEM DATA System Attributes Emergency Call ATD Notify TABLES DATA Emergency Code Tabl...

Страница 419: ...M button 2 Dial 052 Attendant Station Program code 3 Dial the desired station range or for one station enter the station number and 4 Press the HOLD SAVE button confirmation tone is heard and Attendan...

Страница 420: ...a separate desktop phone is not required For further information on IP Attendant refer to the IP Attendant Installation and User Guide Operation System Attendant Operation of the IP Attendant is prov...

Страница 421: ...receiving busy on an Intercom call 1 Press ATD INTRUSION button Intrusion Warning Tone is provided to the busy station Conditions 1 If an Attendant or Secretary of an Executive Secretary pair presses...

Страница 422: ...Operation System Attendant To change the LCD Date Format toggle 1 Press the TRANS PGM button 2 Dial 042 the Date Display Format program code To change the LCD Time Format toggle 1 Press the TRANS PGM...

Страница 423: ...Press the TRANS PGM button 2 Dial 046 the Attendant Station Program code 3 Dial 1 to synchronize the Date and Time to the ISDN 4 Press the HOLD SAVE button confirmation tone is heard and Attendant st...

Страница 424: ...stem Attributes Network Time Date Attendant Assignment System Date Time Related Features LCR Least Cost Routing SMDR Station Message Detail Recording Auto Service Mode Control Automatic System Time Sy...

Страница 425: ...hook switch To activate a Camp On Broker Call 1 Make or receive an intercom or external call 2 Receive a Call Waiting Camp On tone 3 Momentarily press the hook Switch intercom dial tone received and t...

Страница 426: ...retrieve the held party or go on hook and receive recall 6 If the SLT user presses the hook switch twice in less than 2 seconds a 3 way conference is established 7 If after a hook switch flash the us...

Страница 427: ...eive howler tone as an error indication and the call attempt will be abandoned In order to complete the call the user must return to the on hook state and restart the call Operation System The system...

Страница 428: ...nsfer Flash detected outside Line is held and dial tone is received 1 Flash Drop Flash detected and outside Line is disconnected 2 Flash Ignore Flash detected but Ignored 3 Hold Release Flash detected...

Страница 429: ...stem switches the 90 VDC lamp On and Off for assigned SLTs indicating a Message Wait Conditions 1 The system switches a 90 VDC supply On and Off to flash the SLT s neon Message lamp 2 Although the SLT...

Страница 430: ...code confirmation tone is heard 3 Dial 74 the SLT Name Program Code 4 Enter name refer to Station Speed Dial Alphanumeric Chart 5 Momentarily depress the hook switch receive confirmation tone To dele...

Страница 431: ...r Id is sent after the transferring station hangs up to complete the transfer Operation The Caller Id is automatically sent to the SLT when configured Conditions 1 For proper operation use of the Orig...

Страница 432: ...ures can be synchronized using proprietary methods so that when you activate the feature at the SIP phone the system is properly informed and can activate the feature properly within the system When F...

Страница 433: ...have an appearance of the station assigned in the Summit system 3 When using Feature Sync the Station must be allowed Call Forward and DND for proper operation 4 In addition to the feature set support...

Страница 434: ...tration and during the initiation of a call Programming Keyset Admin SIP DATA SIP Attributes PGM 210 Web only SIP Phone Attributes PGM 211 Web only SIP Phone Provisioning PGM 212 Web only Web Admin SI...

Страница 435: ...so be configured separately to match Characteristics that can be configured from the Provisioning Tables include Registration Timer SIP Phone s local port Proxy Port Transport type Codec priority Netw...

Страница 436: ...Description and Operation Manual Issue 1 2 425 SIP Phone Provisioning PGM 212 Web only Web Admin SIP DATA SIP Common Attributes SIP Phone Attributes SIP Phone Provisioning Related Features Hardware IP...

Страница 437: ...ed to the VMEX over a SIP trunk to the carrier s SIP Call server which routes the call to the Mobile switching office to the VMEX Support for SIP Subscribe and Notify provide status updates to other d...

Страница 438: ...e available to the UCS Standard Client including one to one collaboration and video calling Conference manager Presence and Instant Messaging The iPECS UCP supports iPECS UCS Premium Client PC Mobile...

Страница 439: ...UC Client can control call of DSN NV can control simultaneously with DSN WV can control DSN with IP Bridge mode 5 If user wants to change the DSN system moves automatically it from the member of prev...

Страница 440: ...for purchasing Summit The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing Ericsson LG Enterprise shall have no liabil...

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