Incoming Call Pickup
95
SBX IP 320 Features & Operation Guide
Customer Call Routing (CCR) with VMIB
Customer Call Routing (CCR) is the incoming CO Call type of DISA/DID where the user can
route the destination by pressing only one digit. If user presses a certain digit, the corresponding
VMIB announcement is played. When the user presses the desired digit again, call routing is
established.
A user also may access the desired destination directly by dialing the Station or Hunt Group
number, or VMIB announcement.
Operation
When a call is answered by a system programmed with CCR, a VMIB announcement should be
heard by the caller. VMIB announcement gives a choice of destination; the caller may select a
destination based on the information presented in the VMIB Announcement.
To program the CCR Table, use the following procedure:
1.
Select CCR Table 01 to match with the VMIB announcement number at PGM 228.
2.
Press [FLEX 1] to set the Sales Dept. The Flexible button number should be the same as
the dialing digit number.
3.
Select Destination Type as Hunt Group by dialing 2. Enter the desired Hunt Group
Number 620.
4.
Press [FLEX 2] to set the Technical Dept.
5.
Select destination type as VMIB by dialing 2 or 3 and enter Announcement Number 02.
Note:
If type 3 (VMIB Drop) is selected, the call will be dropped after the Announcement is
played. If Type 2 (VMIB) is selected and the appropriate CCR Table 02 is programmed, the call
will be routed to the Technical Dept.
6.
Press [FLEX 10] to set the Operator. Select the destination type as Station by dialing 1
and enter the desired Station Number 101.
To use DISA CCR:
1.
Verify the CO Service Type is set to Normal at PGM 140.
2.
Press [FLEX 1].
3.
Verify the DISA Service is set to ON at PGM 140.
4.
Press [FLEX 2].
5.
Set VMIB Message Number to 01 PGM 140 and press [FLEX 2].
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