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4 CONTENTS

Cannot change settings on the [Device Settings] tab.......................................................... 71

Network Connection Problems ............................................................................................. 72

Cannot print with the equipment (network connection problems)........................................ 72
Cannot print with SMB print................................................................................................. 72
Cannot print properly with AppleTalk print........................................................................... 72

Client Problems ..................................................................................................................... 73

Checking the client status.................................................................................................... 73

Hardware Problems................................................................................................................ 74

Print jobs not output ............................................................................................................ 74

Chapter 4

TROUBLESHOOTING FOR SCANNING

Scanning Problems ................................................................................................................ 76

Cannot E-mail my scans...................................................................................................... 76
Cannot find the data saved in the shared folder.................................................................. 76

Chapter 5

TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems................................................................................................ 78

e-Filing Web Utility terminates the session.......................................................................... 78
Numerous sub windows repeatedly appear ........................................................................ 78
Displaying the items in the Contents Frame takes a long time............................................ 78
Error messages ................................................................................................................... 79

Chapter 6

TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network............................................................................... 82

Cannot locate the equipment in the network ....................................................................... 82
Cannot locate the equipment with Local Discovery............................................................. 83
Equipment does not respond to ping command .................................................................. 84

LDAP Search and Authentication Problems........................................................................ 85

Network shutdown occurs or touch panel disabled after LDAP search............................... 85
LDAP authentication takes a long time................................................................................ 85

Printing Problems (Network Related) ................................................................................... 86

Network Fax (N/W-Fax) Driver Problems.............................................................................. 89

N/W-Fax Driver Installation Error Messages ....................................................................... 89
N/W-Fax Driver General Errors ........................................................................................... 90

Client Software Authentication Problems............................................................................ 92

Cannot log in using client software...................................................................................... 92

Chapter 7

CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab........................................................... 94

Error Messages ...................................................................................................................... 96

Содержание E-Studio 5540c

Страница 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide ...

Страница 2: ... All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC No patent liability is assumed however with respect to the use of the information contained herein ...

Страница 3: ...r 2008 is Microsoft Windows Server 2008 Operating System y Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries y Apple AppleTalk Macintosh Mac Mac OS Safari and TrueType are trademarks of Apple Inc in the US and other countries y Adobe Acrobat Reader and PostScript are either registered...

Страница 4: ......

Страница 5: ... the receiving unit 33 Paper jam in the bridge unit 35 Clearing paper jams caused by a wrong paper size setting 36 Clearing paper jams caused by a wrong paper type setting 41 Clearing a Staple Jam 45 Staple jam in the finisher 45 Staple jam in the Saddle Stitch unit 46 Replacing a Toner Cartridge 49 Replacing a Near Empty toner cartridge 52 Replacing the Waste Toner Box 55 Refilling With Staples 5...

Страница 6: ...the Equipment in the Network 82 Cannot locate the equipment in the network 82 Cannot locate the equipment with Local Discovery 83 Equipment does not respond to ping command 84 LDAP Search and Authentication Problems 85 Network shutdown occurs or touch panel disabled after LDAP search 85 LDAP authentication takes a long time 85 Printing Problems Network Related 86 SMB print and Point Print in a Win...

Страница 7: ...r codes on transmission and reception 100 Error codes on scan jobs 103 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 110 General operations 110 Originals and paper 111 Regular Maintenance 112 INDEX 113 ...

Страница 8: ...6 CONTENTS ...

Страница 9: ...am in the drawer of the Tandem Large Capacity Feeder 21 Paper jam in the bypass tray 22 Paper jam in the right side of the equipment 22 Paper jam in the duplexing unit 25 Paper jam in the Finisher and the Hole Punch Unit both optional 26 Paper jam in the Saddle Stitch unit optional 29 Paper jam in the receiving unit 33 Paper jam in the bridge unit 35 Clearing paper jams caused by a wrong paper siz...

Страница 10: ...ms with some of the screen examples Screen Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 10 Messages Displayed on the Touch Panel The original or copy paper is jammed Remove it following the guidance on the touch panel P 14 Clearing a Paper Jam A cover is open Check which cover on the touch pan...

Страница 11: ...nce on the touch panel P 55 Replacing the Waste Toner Box The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or ...

Страница 12: ... is in operation Open the drawer of the Tandem Large Capacity Feeder and add paper in the left drawer For details refer to Chapter 1 of the Copying Guide TRU Box needs to be replaced Please make a service call The TRU box requires replacement by a service technician Contact your service representative Prepare new waste toner box The waste toner box is nearly full Have a new waste toner box ready f...

Страница 13: ...xit tray of the equipment is full of paper Remove the paper from the exit tray of the equipment Cannot copy Check DEPARTMENT COUNTER The number of originals to be scanned has exceeded the limit specified with the department code during scanning Ask your administrator for details of setting the limit for the number of copies Add paper No paper remains in a drawer or on the bypass tray Set paper in ...

Страница 14: ... toners are running out Y yellow M magenta C cyan and K black Some toner is still left in the toner cartridge while this message is displayed You do not have to replace the toner cartridge yet Check the color of the toner on the touch panel and prepare the toner cartridge About another 2000 copies can be made after this message appears y Replace the toner cartridge after the toner has completely r...

Страница 15: ...d the listings of these codes in Chapter 7 P 98 Error Codes The number of originals exceeds the limits Will you copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO Message Problem Description ...

Страница 16: ...ument Feeder lower P 16 4 Reversing Automatic Document Feeder upper P 17 5 Fuser unit P 23 6 Duplexing unit P 25 7 Bypass tray P 22 8 External Large Capacity Feeder optional P 18 9 Drawer feeding portion P 20 10 Transport unit P 22 11 Drawers P 21 or drawer of the Tandem Large Capacity Feeder P 21 12 Bridge unit P 35 13 Side receiving tray P 33 14 Hole Punch Unit optional P 26 15 Saddle Stitch uni...

Страница 17: ...ollowing points in removing the jammed paper Remove the jammed paper from the bridge unit after clearing all the other jams Remove the jammed paper from the bridge unit after you have cleared all the other jams If you pull out the bridge unit from the equipment with the jammed paper left the jammed paper may be torn and left inside the equipment Remove the jammed paper carefully so as not to tear ...

Страница 18: ... side or end guide in the drawer y The amount of paper placed in a drawer exceeds the limit indicated on its side guide Paper jam in the Reversing Automatic Document Feeder lower Do not touch the fuser unit or the metal portion around it Do not touch the fuser or the metal portion around it when you remove the jammed paper from the fuser unit This could burn you or the shock could cause you to inj...

Страница 19: ...E Paper jam in the Reversing Automatic Document Feeder upper 3 Push the green part to close the reverse cover 4 Close the Reversing Automatic Document Feeder 1 Raise the lever and open the upper cover 2 Remove the jammed original s 3 Turn the inner green dial and remove the jammed original 2 1 ...

Страница 20: ...areful not to let your fingers be caught between the equipment and the External Large Capacity Feeder 4 Raise the green lever open the transport guide and remove the original 6 Raise the original feeder tray and remove the original under the guide plate 8 Close the upper cover 2 1 2 1 1 Pushing the lock lever separate the External Large Capacity Feeder optional from the equipment ...

Страница 21: ... External Large Capacity Feeder and remove the jammed paper 5 Check that there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated on the rear side guide 6 Connect the External Large Capacity Feeder to the equipment Slowly move the External Large Capacity Feeder placing your hands on the positions shown ...

Страница 22: ...Large Capacity Feeder 4 Close the feeder cover 1 Pushing the lock lever separate the External Large Capacity Feeder if attached optional from the equipment 2 Open the feeder cover on the right 3 Remove the jammed paper from the drawer 5 Connect the External Large Capacity Feeder if attached optional to the equipment Move it slowly placing your hands on the point shown in the figure ...

Страница 23: ...paper source drawer and remove the jammed paper 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 1 1 Open the drawer of the Tandem Large Capacity Feeder 2 Pull out the right hand tray and remove the jammed paper 2 2 1 1 ...

Страница 24: ...Check that there is no folded curled paper or overloading then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 1 Pull out the paper jammed on the bypass tray and place it again If a sheet of paper is stained folded or torn replace it with a new one 1 Pushing the lock lever pull out the duplexing unit from the equipment unti...

Страница 25: ... 1 Pushing the lock lever pull out the duplexing unit from the equipment until it stops Be careful not to touch the slide rails A in the figure This could injure you 2 Holding the green lever pull out the transport guide toward you 3 Check the inside of the fuser unit for the hidden jammed paper when you cannot see it 1 Open the front cover of the equipment 2 Check if jammed paper remains inside t...

Страница 26: ... fuser unit 6 Return the transport guide holding the green lever 7 Remove any remaining paper from the upper lower part of the fuser unit When you remove paper from the lower part of the fuser unit grasp its front and rear and carefully pull it out Be careful not to cut yourself on the paper Be careful not to touch the transfer belt This could cause malfunctioning of the equipment or the poor imag...

Страница 27: ...lexing unit while connected to the equipment Do not operate the duplexing unit when separated from the equipment This could cause a breakdown of the equipment or could injure you 5 Close the bypass tray 1 Open the bypass tray 2 Open the duplexing unit cover 3 Remove the jammed paper 4 Close the duplexing unit cover Do not put your hand or fingers on the duplexing unit cover when closing it They co...

Страница 28: ...en the Hole Punch Unit is installed 2 Pull the lever to unlock the finisher 3 Placing your hands on the positions shown in the figure move the finisher slowly until it stops and then open the front cover of the finisher 2 Raise the lever and open the upper receiving tray of the finisher 3 Remove the jammed paper 2 2 1 1 When the Hole Punch Unit is not installed When the Hole Punch Unit is installe...

Страница 29: ...hen remove the jammed paper When the Hole Punch Unit is installed open the front cover of the finisher and turn the 2 knobs at the same time 4 Remove the jammed paper from the right or left side 6 Remove the paper jammed in the equipment side 7 Lower the shutter of the paper exit portion and remove the paper When the Hole Punch Unit is not installed When the Hole Punch Unit is installed 2 1 ...

Страница 30: ...ingers be caught between the finisher body and the upper receiving tray You can close it by pressing the right side of the lever with your hand 9 Close the Hole Punch Unit cover when it is installed 10 Close the front cover first and connect the finisher to the equipment Move the finisher slowly placing your hands on the positions shown in the figure Be careful not to let your fingers be caught be...

Страница 31: ...Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the lever to unlock the finisher 3 Placing your hands on the positions shown in the figure move the finisher slowly until it stops and then open the front cover of the finisher 1 Remove the jammed paper from the exit side of the Saddle Stitch unit 3 Remove the jammed paper from the entrance of the finisher 2 2 1 1 When the Hole Pun...

Страница 32: ...4 Holding the green knob move the guide to the right 5 Turn the green knob to lower the paper until it is hidden 6 Holding the green knob return the guide to the left 7 Pull out the Saddle Stitch unit until it stops 8 Open the transport guide on the right side ...

Страница 33: ...BLESHOOTING FOR THE HARDWARE 9 Remove the jammed paper 10 Remove the paper from the inside of the Saddle Stitch unit 11 Close the transport guide 12 Holding both green knobs with your fingers open the transport guide on the left 13 Lower the two green levers 1 1 2 2 ...

Страница 34: ...am 14 Remove the paper 15 Raise the two green levers 16 Holding both green knobs with your fingers close the transport guide on the left 17 Return the Saddle Stitch unit to its original position 18 Close the Hole Punch Unit cover when it is installed 2 2 1 1 ...

Страница 35: ...e receiving tray 2 Clear the paper jam in the bridge unit P 35 Paper jam in the bridge unit 19 Close the front cover of the finisher and connect the finisher to the equipment Move it slowly placing your hands on the positions shown in the figure Be careful not to let your fingers be caught between the finisher and the equipment 1 Remove the paper from the receiving tray 1 Remove the paper from the...

Страница 36: ...ions shown in the figure 3 Close the cover under the receiving tray 2 Using the handle under the receiving tray open the cover and remove the paper 4 Close the covers of the finisher and the Hole Punch Unit when it is installed first and connect the finisher to the equipment Move the finisher slowly placing your hands on the positions shown in the figure Be careful not to let your fingers be caugh...

Страница 37: ...t after clearing all the other jams You must remove other jammed paper from the equipment before clearing paper from the bridge unit Pulling the bridge unit off the equipment without removing the jammed paper may cause the paper to be torn and left inside the equipment 1 Open the front cover of the equipment 2 Putting your hand on the green lever pull out the bridge unit until it stops 3 Holding t...

Страница 38: ... direction or size of the paper or Check paper size setting on control panel for Bypass Check the direction or size of the paper appears on the touch panel In this case just clearing the jammed paper does not prevent another paper jam Be sure to follow the procedure below Troubleshooting differs depending on how the paper jam has occurred P 37 Jam when making copies or prints using a drawer P 39 J...

Страница 39: ...he job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper jam is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 2 Open the paper source drawer check that the guide width is correct and there is no folded curled paper or overloading and then close t...

Страница 40: ...Jam 6 Press the USER tab to enter the USER menu and DRAWER 7 Press the drawer button indicated in the message 8 Press the paper size button corresponding to the paper placed in the drawer and OK 9 Press the USER FUNCTIONS button to return to the basic menu ...

Страница 41: ...paper has been placed y You have selected AUTO mm even though LT format paper has been placed 11 Try copying or printing again Jam when making copies or prints using the bypass tray 1 Clear the paper jam following the guidance shown on the touch panel Then close all the covers 2 Press YES when Cancel print job appears The print job is canceled If you do not want to cancel the print job To restart ...

Страница 42: ...r from it If such paper jams occur though AUTO mm or AUTO inch has been selected as the paper size this is caused by the incorrect size detection of the paper placed in the drawer In this case do not remove the paper and proceed to step 3 2 Place the paper corresponding to the set size in the drawer 3 Check that the guide width is correct and there is no folded curled paper or overloading and then...

Страница 43: ...s not prevent another paper jam Be sure to follow the procedure below Troubleshooting differs depending on how the paper jam has occurred P 41 Jam when making copies or prints P 43 Jam when printing from the FAX Jam when making copies or prints 1 Clear the paper jam following the guidance shown on the touch panel 3 Close all the drawers or covers 2 Open the paper source drawer check that the guide...

Страница 44: ...tart the job without canceling it replace the paper in the drawer with that corresponding to the type set in the equipment after the paper jam is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 6 Press the USER tab to enter the USER menu and DRAWER 5 Press the USER FUNCTIONS button on the control panel ...

Страница 45: ...S button to return to the basic menu and try copying or printing again Paper jams could occur despite there being consistency between the type of paper in a drawer and the type registered for the drawer in the equipment This may be due to two or more sheets being fed together Take the paper out of the drawer fan the stack of paper well and put it back in Jam when printing from the FAX 1 Pull out t...

Страница 46: ... and the one registered for the drawer in the equipment This may be due to two or more sheets being fed together Take the paper out of the drawer fan the stack of paper well and put it back in 2 Place the paper corresponding to the set type in the drawer 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of t...

Страница 47: ...lear the jam following the procedure below P 45 Staple jam in the finisher P 46 Staple jam in the Saddle Stitch unit Staple jam in the finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples ...

Страница 48: ...les fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket does not move Insert the cartridge until it is caught by the latch and secured with a click 1 Open the front cover of the finisher and pull out the Sadd...

Страница 49: ...guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples 5 Holding the knob lower the guide and return it to its original position 6 Fit the staple cartridge Insert the cartridge until it is caught by the latch and secured with a click 2 1 2 1 2 1 2 1 ...

Страница 50: ...1 TROUBLESHOOTING FOR THE HARDWARE 48 Clearing a Staple Jam 7 Return the Saddle Stitch unit to its original position Close the front cover of the finisher ...

Страница 51: ...a Toner Cartridge When the toner cartridge runs out the message Install New color name toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure an optimal performance we recommend that you use TOSHIBA toner cartridges ...

Страница 52: ...ction notifies you when there is little toner remaining in the cartridge as well as notifying it to your authorized service representative automatically by the remote service If you are using a toner cartridge other than the one we recommend the equipment may not be able to detect whether it is installed or not Therefore even if the toner cartridge is correctly installed the error message TONER NO...

Страница 53: ...ESHOOTING FOR THE HARDWARE 6 Close the front cover of the equipment 3 Shake the new toner cartridge strongly with its label side down to loosen the toner inside 4 Pull out the seal in the direction of the arrow 5 Insert the new toner cartridge straight until it stops 10 10 10 ...

Страница 54: ...ner left in a toner cartridge Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below This procedure is needed to reset the toner counter to display the next Toner near Empty message at the proper time 1 Press JOB STATUS 2 Press the TONER tab ...

Страница 55: ...1 TROUBLESHOOTING FOR THE HARDWARE 3 Press REPLACE TONER CARTRIDGE 4 To replace a toner cartridge press YES To cancel press NO If you press YES go to the next step If you press NO the previous screen appears 5 Press the button for the toner color you intend to replace ...

Страница 56: ...artridge 6 To replace the toner cartridge press YES To cancel press NO If you press YES go to the next step If you press NO the previous screen appears 7 Replace the toner cartridge See P 49 Replacing a Toner Cartridge for the correct procedure 8 Press FINISH ...

Страница 57: ...ocal regulations 1 Separate the finisher from the equipment when it is installed 1 Open the front cover of the finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the lever to unlock the finisher 3 Move the finisher until it stops putting your hands on the positions shown in the figure 2 Press the button on the waste toner ...

Страница 58: ...dges and waste toner boxes in accordance with local regulations 5 Put the used waste toner box in the plastic bag and seal it with adhesive tape 6 Insert a new waste toner box into the slot until it stops 7 Close the waste toner box cover 8 Close the covers of the finisher and Hole Punch Unit when it is installed and connect the finisher to the equipment Slowly move the Finisher placing your hands...

Страница 59: ...g the Finisher staples P 58 Refilling the Saddle Stitch unit staples Refilling the Finisher staples 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 4 Fit a new staple case into the staple cartridge Push the staple case hook into the staple cart...

Страница 60: ...ples following the procedure below 5 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that it will not move Insert the cartridge until it is caught by the latch and fixed with a click 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops 2 Remove the staple cartridges Replace bo...

Страница 61: ...ple case into the staple cartridge Insert it to the rear until it clicks At this step do not remove the seal bundling the staples 6 Press down the transparent cover of the cartridge Press it down until it clicks 7 Pull out straight the seal bundling the staples 8 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 2 1 2 1 ...

Страница 62: ...1 TROUBLESHOOTING FOR THE HARDWARE 60 Refilling With Staples 9 Return the Saddle Stitch unit to its original position Close the front cover of the finisher ...

Страница 63: ...ust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the cover of the Hole Punch Unit 1 Open the cover of the Hole Punch Unit 2 Pull out the hole punch dust bin ...

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Страница 65: ...2 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems of copy function and copy output Copying Problems 64 ...

Страница 66: ...is not fully lowered Lower it fully to block outside light The original glass platen sheet scanning area and guide are marked Clean them P 100 Daily Care for the Equipment The copy density is set too dark Adjust the density lighter manually or try the automatic density mode A transparent original such as transparency or tracing paper is being used To copy a transparent original clearly put a sheet...

Страница 67: ...in paper 1 try plain 2 for better output The output may not be improved on some types of paper e g paper with rough surface A color original is copied in black and white even if AUTO COLOR is selected for the color mode Some color originals may be copied in black and white y Originals with very little colored part y Overall blackish originals y Originals in light color Set the color mode to FULL C...

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Страница 69: ...blems 70 Cannot print port setting problems 70 Cannot print SNMP Community Name problems 70 Command line options not processed 70 Retrieval of printer configuration failed 71 Cannot change settings on the Device Settings tab 71 Network Connection Problems 72 Cannot print with the equipment network connection problems 72 Cannot print with SMB print 72 Cannot print properly with AppleTalk print 72 C...

Страница 70: ...g paper on the bypass tray 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image...

Страница 71: ...e it either way below is required Contact the administrator of the equipment y Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide y Log on to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide Printing a document including many graph...

Страница 72: ...the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Cannot print SNMP Community Name problems Problem Description I cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings y Equipment y TCP IP port of...

Страница 73: ...scription The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log on with the Administrator No Check Yes No Corrective Action 1 Is the equipment turned on Next Step Ø Ö Turn on the equipment 2 Can you connect the computer to t...

Страница 74: ... AppleTalk print Problem Description y Text will be printed as striped lines for an email message y Some text is not printed in a document y When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead No Check Yes No Corrective Action 1 Have you set the protocol s...

Страница 75: ...wed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs output properly Next Step Ø Ö Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the hardware configuration Next Step Ø Ö If not delete the job install the req...

Страница 76: ...r settings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative Also refer to the Printing Guide for more information on resolving output errors caused by software settings No C...

Страница 77: ...4 TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning Scanning Problems 76 Cannot E mail my scans 76 Cannot find the data saved in the shared folder 76 ...

Страница 78: ...ttings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide Cannot find the data saved in the shared folder Problem Description I have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action y For Windows OS search the network for the equipment using the search function of Explorer...

Страница 79: ...bes how to troubleshoot the problems on e Filing e Filing Web Utility Problems 78 e Filing Web Utility terminates the session 78 Numerous sub windows repeatedly appear 78 Displaying the items in the Contents Frame takes a long time 78 Error messages 79 ...

Страница 80: ...ling session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed Numerous su...

Страница 81: ...on or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been rea...

Страница 82: ...ument is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later Message Corrective Action ...

Страница 83: ...isabled after LDAP search 85 LDAP authentication takes a long time 85 Printing Problems Network Related 86 SMB print and Point Print in a Windows operating system environment 86 Raw TCP or LPR print in a Windows operating system environment 86 IPP print in a Windows operating system environment 87 Novell print in a NetWare environment 87 Macintosh environment 88 UNIX Linux environment 88 Network F...

Страница 84: ...pment Next Step Ø Ö Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device 3 Can you locate other computers connected to the same network Next Step Ø Ö Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment 4 Check the link LED activity on the...

Страница 85: ...ur network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step Ø Ö See the vendor s website for information about product updates and technical supports 4 Print an NIC Configuration page from the equipment Does the equipment support the same protocol as the network Next Step Ø Ö Configure the proper protocol 5 Change the proto...

Страница 86: ...equipment respond to the ping End Next Step Ø 5 Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step Ø Ö Contact your local network specialist for a valid IP address for the equipment 6 Can you ping to another computer within the same network Next Step Ø Ö Check the computer s protocol set...

Страница 87: ...cation on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step Ø Ö Confirm that the LDAP server is correctly running 2 Is the LDAP server setting correctly set End Ö Enter the correct LDAP setting Re enter the correct password carefully because...

Страница 88: ...IPv4 is supported Set up the WINS server address correctly or enter 0 0 0 0 for the WINS server address to disable the WINS service When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide 5 When IPv4 is supported If the client computers are located in different segments is the WINS service correctly provided Next Step Ø Ö When IPv4 is supported Set up the WINS ser...

Страница 89: ...rint with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct frame type selected Next Step Ø Ö Set up the IPX SPX correctly 2 If applicable did you successfully set up queue based print Next Step Ø Ö Set up the NetWare server properly 3 Did you configure the equipment for a NetWare connection Next Step Ø Ö Set up the NetWa...

Страница 90: ... technical support No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step Ø Ö Set up the IP address correctly 2 Is the LPR LPD print correctly set Next Step Ø Ö Set up the LPD print service correctly 3 Did you successfully install the UNIX Linux filters Next Step Ø Ö Refer to the Software Installation Guide to install UNIX Linux filters 4 Did you successfully cre...

Страница 91: ... driver the end user did not choose the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Select Use Existing D...

Страница 92: ...ion procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities CD ROM or download it from this equipment N W Fax Driver General Errors Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective ac...

Страница 93: ...em description In a N W Fax driver which is set to the IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less ...

Страница 94: ...e Problem Description I cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed ...

Страница 95: ...pter describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab 94 Error Messages 96 Error Codes 98 Error codes on print jobs 98 Error codes on transmission and reception 100 Error codes on scan jobs 103 ...

Страница 96: ...ipment y You need to remove paper from the receiving tray of the Finisher y You need to remove the staples jammed in the Finisher P 45 Staple jam in the finisher y You need to remove the staples jammed in the Saddle Stitch unit P 46 Staple jam in the Saddle Stitch unit y You need to clear the hole punch paper bits from the Hole Punch Unit P 61 Cleaning the Hole Punch Dust Bin y The recommended ton...

Страница 97: ...icates no paper is left in a drawer Refer to the Copying Guide Paper Jam This icon indicates a paper jam occurred It also indicates the location of the paper jam P 14 Clearing a Paper Jam Staples Empty This icon indicates no staples are left in the Finisher P 57 Refilling With Staples Call for Service Contact your service representative to have the equipment inspected ...

Страница 98: ...e Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Please Remove Paper Remove the paper from the tray Lower Tray Paper Full Please Remove Paper Remove the paper from the tray Saddle Tray Full Please Remove Paper Remove the paper from...

Страница 99: ... cartridge Magenta Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Yellow Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner bottle cover Confirm the waste toner box is securely attached and close the waste toner box cover Close duplexing unit cover Close the duplexing ...

Страница 100: ...card and perform printing again or contact your administrator 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again 4211 Printing data storing limitation error Printing with the data being stored to the HDD temporarily Proof print Private print Scheduled print etc cannot be performed Use normal printing 4212 e Filing storing limitation er...

Страница 101: ...ont cannot be registered Delete at least one font 4613 Font download failure Since an error has occurred the font cannot be registered Perform downloading again or regenerate the font data first 4621 Downloaded font deletion failure Check if the font to be deleted is registered Error Code Problem Description Corrective Action ...

Страница 102: ...y again 1C15 Exceeding file capacity Ask your administrator to change the Fragment Page Size setting for the Internet Fax setting or reduce the number of pages and try again 1C30 1C33 Disk access error Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again 1C40 Image conversion abnormality Turn the power OFF ...

Страница 103: ...esend the Email with attached TIFF files in the MH MR MMR or JBIG compression 3C30 TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose resolution is either 200 x 100 200 x 200 200 x 400 300 x 300 or 400 x 400 dpi 3C40 TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be printed on paper permitted for the equipment 3C50 Of...

Страница 104: ...QUIPMENT STATUS WITH TopAccess 102 Error Codes 3F10 3F20 File I O error Ask the sender to resend the Email If the error still occurs contact your service representative Error Code Problem Description Corrective Action ...

Страница 105: ...r still persists contact your service representative 2C43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2C44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2C45 F...

Страница 106: ...ccur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D31 2D33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed ...

Страница 107: ...en back ON Try the problem job again If the error still persists contact your service representative 2DC0 Job canceled The job was canceled 2DC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Store to USB 2E10 2E12 2E13 Wrong Job status Turn the power OFF and then back ON Try the problem job again If the error still persists cont...

Страница 108: ...he power OFF and then back ON and make another effort 2A31 WS Scan function is not available Check if the WS Scan function is enabled If not change it to enabled 2A40 System fatal error Turn the power OFF and then back ON Try scanning again 2A50 Job canceled The job was canceled 2A51 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job...

Страница 109: ...d is inserted securely Resend the job 2BE0 Failure to obtain the machine parameters Turn the power OFF and then back ON Try scanning again 2BF0 Reached the maximum number of pages Reduce the number of pages of the job in error and perform the job again 2BF1 Reached the maximum number of documents Delete the documents from the boxes or folders 2BF2 Reached the maximum number of folders Delete the f...

Страница 110: ...THE EQUIPMENT STATUS WITH TopAccess 108 Error Codes 2553 Mailbox name not allowed Check if there is an unpermitted character in the mailbox name in the mail server Error Code Problem Description Corrective Action ...

Страница 111: ...g tips in this chapter when you think there is something wrong with the equipment This chapter also explains the daily care for the equipment When You Think Something Is Wrong With the Equipment 110 General operations 110 Originals and paper 111 Regular Maintenance 112 ...

Страница 112: ...de The equipment is turned off by the weekly timer Press the START button The touch panel is dimmed The contrast of the touch panel is adjusted lower Adjust the contrast to make it lighter Refer to the MFP Management Guide The button does not respond to my operation The equipment is in the energy saving mode Press the START button or the ENERGY SAVER button to clear the energy saving mode Refer to...

Страница 113: ... paper is jammed take a little space between the paper and the side guide For details refer to Chapter 1 of the Copying Guide Hidden jammed paper has not been removed Check the sign again on the touch panel to see where the jam occurred P 14 Clearing a Paper Jam Two or more sheets of paper are fed together Sheets of paper are stuck together Loosen the stack of paper well and set it again Sheets ar...

Страница 114: ...e of the long rectangular glass 2 Original glass Wipe it with a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining y Clea...

Страница 115: ...9 Novell print 87 P Paper jam 14 caused by a wrong paper size setting 36 caused by a wrong paper type setting 41 locating 14 occurs frequently 16 tips on removing the jammed paper 15 Paper jam clearing bridge unit 35 bypass tray 22 drawer feeding portion 20 drawer of the Tandem Large Capacity Feeder 21 drawers 21 duplexing unit 25 External Large Capacity Feeder 18 Finisher and Hole Punch Unit 26 r...

Страница 116: ...114 INDEX W Waste toner box replacing 55 ...

Страница 117: ...FC 5540C 6540C 6550C OME10004800 ...

Страница 118: ...2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide 2011 TOSHIBA TEC CORPORATION All rights reserved R100520I9000 TTEC 2011 03 ...

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