Diagnostic Information
2-105
5060-XXX
Paper Path Service Check
Note: A 250 Paper Jam only displays when using a Multpurpose Feeder. Go to the
“Multipurpose Feeder (MPF) Service Check” on page 2-102
.
250 Paper Jam Displayed - Unable to clear the message from the
display
201 Paper Jam Displayed - Unable to clear the message from the
display
Step
Action and Questions
Yes
No
1
Check the Input Sensor S2
Is Sensor S2 operating correctly?
Note: It may not be possible to run the base sensor test if
the message cannot be cleared from the CE Diagnostic
Tests screen.
Go to Step 2
Repair or
replace parts
as necessary
2
Check for any obstructions, such as pieces of media, in the
area of the input deflector. You may have to remove the print
cartridges and ITU assembly to gain access to the inside of
the printer and Sensor S2.
Are there any obstructions in the paper path in the are of
Sensor S2?
Clear the area
of the
obstruction
Go to Step 3
3
Check for any cables, broken or loose parts that might
cause the paper to jam in the input area of the printer.
Were any problems found inside the printer?
Repair or
replace parts
as necessary
Go to Step 4
4
Check to make sure the Transfer Plate is correctly installed.
Is the Transfer Plate correctly installed?
Go to Step 5
Install the
Transfer Plate
correctly
5
Check to make sure the Transfer is not broken and the
ground brush is installed.
Is there any problem with the Transfer Plate Assembly?
Replace the
Transfer Plate
Assembly
Call your next
level support
Step
Action and Questions
Yes
No
1
Check the paper path in the vicinity of the Fuser Transfer
Plate, the Vacuum Transport Assembly or input to the Fuser
Assembly for any signs of obstructions such as pieces of
media that may be jammed in the machine.
Are there any pieces of media jammed in the printer?
Remove the
obstruction
Go to Step 2
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