Diagnostic Information
2-121
5060-XXX
The HCIT 2000 Sheet Option does not recognize the size paper
selected.
6
Check the AC cable from the HCIT AC inlet to the LVPS.
Are the cables good?
Determine
where the AC
Line voltage is
being lost to
the HCIT.
Repair as
necessary.
Replace the
cables
Step
Action and Questions
Yes
No
1
Check to make sure that media loaded in the tray meets
specifications.
Is the media loaded properly and meet specifications?
Go to step 2
Load the
media
properly or
inform the
customer that
the media
does not meet
specifications
2
Check the Paper Tray Guide for correct installation.
Is the Paper Tray Guide installed correctly for the selected
paper size.
Go to step 3
Reinstall the
guide if
installed
incorrectly
3
Paper Size Sensor Cable - Check for correct installation of
the Paper Size Sensor Cable to the HCIT System Board at
CN7.
Is the cable installed correctly?
Go to step 4
Install the
cable
correctly.
4
Check for loose or broken, loose or missing paper size
sensor flag spring.
Is a sensor flag spring broken, loose or missing?
Reconnect the
spring if it is
loose. Replace
the spring if
broken or
missing.
Go to step 5
5
Check the paper size sensor flag for any signs of sticking or
broken parts.
Is the paper size sensor flag sticking or broken?
Replace the
Paper Size
Flag
Go to step 6
6
Check continuity of the sensor cable.
Do you measure continuity?
Replace the
sensor. If this
does not fix the
problem,
replace the
HCIT System
Board.
Replace the
sensor cable
Step
Action and Questions
Yes
No
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