Diagnostic Information
2-113
5060-XXX
24x Error Code displayed, media does not reach the Pass Thru
Sensor
Step
Action and Questions
Yes
No
1
Is Tray X a HCIT 2000 Sheet Option?
Go to
“HCIT
2000 Sheet
Option
Service
Check” on
page 2-119
Go to step 2
2
Check the media installed in the tray to make sure it meets
specifications.
Does the media meet specifications?
Go to step 3
Inform the
customer that
media loaded
in Tray x does
not meet
specification
3
Check to make sure that the media is loaded correctly,
check the side and back restraints to make sure they are
located and seated properly.
Is the media loaded correctly?
Go to step 4
Load the
media
correctly
4
Check to see if the paper is trying to feed from the tray.
Note: You can observe the autocompensator feed rolls and
the paper thru the tray access door. You run the Tray x feed
test from the diagnostic menu to help diagnose a feed
problem.
Is the media leaving the tray?
Go to step 8
Go to step 5
5
Are the autocompensator pick arm rolls turning?
Go to step 6
Go to step 10
6
Check the autocompensator pick arm rolls for any sign of
wear or contamination.
Are the autocompensator pick arm rolls worn or
contaminated?
Replace the
Pick Arm Rolls.
It is best to
replace both
rolls at the
same time.
Go to step 7
7
Check paper tray wear strips for any signs of wear or
contamination.
Are the wear strips worn or contaminated?
Replace the
wear strips
Go to step 8
8
Check the pass thru sensor for correct operation by running
the Tray x Sensor test from the diagnostic menu.
Does the Pass Thru Sensor operate correctly?
Check for any
obstructions
that might
catch the
media and
create a paper
jam
Go to step 9
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