2-80
Service Manual
5060-XXX
Toner is on the back of the printed page
Do the following steps before proceeding with this service check:
1.
Enter the CE Diagnostic Mode.
2.
Select Print Test, Tray 1, Continuous from the menu.
3.
Run at least 20 pages of text and see if the problem remains.
If toner is still on the back of the printed page, proceed with this service check.
If the problem is on the top two inches of the page replace the second transfer roll.
If the toner is "stringy" over the top half of the page, go to step 1.
Light lines or streaks appear on the page
Single color streaks in non-print areas are most likely caused by a cleaner problem in the
print cartridge. Replace the print cartridge.
All the colors streaking at a different spot on each page is most likely caused by a
damaged ITU Assembly. Replace the
“ITU Assembly” on page 4-40
.
If only one color streaks in the printed area, go to step 1.
Step
Action and Questions
Yes
No
1
Media settings - Check to see if the printer is set for light
paper.
Is the printer set for light paper?
Set the printer
for current
media type
and go to
Step 2
Go to Step 3
2
Does resetting the media type fix the problem?
Problem
Solved
Go to Step 3
3
Fuser Settings - Set the fuser to "High" in the CE menu.
Does setting the fuser to "High" fix the problem?
Problem
Solved
Replace the
“Fuser
Assembly”
on page 4-16
Step
Action and Questions
Yes
No
1
Print Cartridge Check - Try a new print cartridge.
Doe a new print cartridge fix the problem?
Problem
Solved
Go to Step 2
2
Printhead Check - The printhead lens may be contaminated
by toner. Check for any signs of contamination on the lens
of the printhead.
Is the printhead contaminated?
Replace the
failing
Printhead. Go
to
“Printheads”
on page 4-33
.
Call your next
level support
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