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8
•
Troubleshooting
Page 168
Vanquish Diode Array Detectors (VH-D10) Operating Manual
Message and Code
Description and Remedial Action
Code 36 Download failed
The firmware download has not been successful. Repeat the download.
Code 37 Download firmware
mismatch
The firmware download has not been successful. The firmware is not
suitable for the detector.
Verify that the correct firmware file was selected. Repeat the download.
Code 52 Module software
incomplete. Download
firmware (again).
The firmware is incomplete, for example, because the communication
between Chromeleon and the detector was interrupted during the firmware
download. Repeat the download.
Code 89 Liquid leak sensor
missing or defective.
Contact Technical Support for assistance. To operate the detector
nevertheless, you can disable the leak sensor functionality in Chromeleon by
setting
Leak Sensor
Mode
to
Disabled
.
Code 3013 Unexpected optics
behavior – flush flow cell with
water.
Check whether the flow cell is installed correctly. Flush the flow cell with
HPLC-grade water. If the error persists, contact Technical Support.
Code 3017 Command rejected
– no or unspecified lamp.
Check that the lamp is installed properly. Make sure that you use a lamp
that is provided for your detector. If required, replace the lamp (see
Code 3102 UV lamp
malfunction.
Turn on the lamp once more. Check the lamp connector. Check that the
lamp cover is installed properly. If the message appears again, replace the
lamp (see
Code 3104 UV lamp
malfunction.
Code 3116 Data transfer error
from detector to PC – check
USB connection.
Check the USB connection. Use only the USB cables provided by Thermo
Fisher Scientific for the detector. Avoid CPU-intensive and time-consuming
operations on the PC during high-speed data acquisition.
Code 3121 Unexpected high
light intensity measured –
check flow cell installation.
Turn the detector off and on. If the message still appears, proceed as
follows:
•
Check the flow cell (see
•
Check the light intensity from the sample in the Audit Trail.
•
Replace the flow cell (see
Code 3125 Wavelength
calibration failed – check and
flush the flow cell.
•
Check the flow cell (see
). If the message still appears,
proceed as follows:
•
Check the lamp: If the lamp was newly installed, ensure that it is installed
properly. If the lamp is old (counting, for example, more than
2000 operating hours), replace the lamp (see
•
Repeat the wavelength calibration.
Содержание Vanquish VH-D10
Страница 4: ...Contacting Us Page 4 Vanquish Diode Array Detectors VH D10 Operating Manual...
Страница 44: ...4 Unpacking Page 44 Vanquish Diode Array Detectors VH D10 Operating Manual...
Страница 80: ...5 Installation Page 80 Vanquish Diode Array Detectors VH D10 Operating Manual...
Страница 110: ...6 Operation Page 110 Vanquish Diode Array Detectors VH D10 Operating Manual...
Страница 162: ...7 Maintenance and Service Page 162 Vanquish Diode Array Detectors VH D10 Operating Manual...
Страница 190: ...11 Appendix Page 190 Vanquish Diode Array Detectors VH D10 Operating Manual...
Страница 191: ...12 Index Vanquish Diode Array Detectors VH D10 Operating Manual Page 191 12 Index...
Страница 195: ...12 Index Vanquish Diode Array Detectors VH D10 Operating Manual Page 195...
Страница 196: ...Thermo Fisher Scientific Inc 168 Third Avenue Waltham Massachusetts 02451 USA www thermofisher com...