TANDBERG RDX QuikStation, Руководство по эксплуатации продукта

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104
P
RODUCT
M
ANUAL
1019786
A
PPENDIX
C
HAPTER
A—T
ROUBLESHOOTING
B
ASIC
T
ROUBLESHOOTING
I
NFORMATION
The following table describes some basic troubleshooting information. If you
have a problem that is not addressed in the table below, contact Tandberg Data
technical support.
07 Offline. The RDX dock is offline and
unavailable for use.
Reboot the system (see page 92 ).
Important: The RDX QuikStation docks go
offline when performing cloning or
diagnostic operations. Make sure your
system is not performing diagnostics before
you reboot the RDX QuikStation.
08 Unknown error. The RDX dock has an
unknown internal system error.
Reboot the system (see page 92 ). If the error
persists, contact Tandberg Data technical
support.
Table A-1 Error codes (continued)
Error code
Meaning Potential Solution
Table A-2 Basic troubleshooting information
Problem
Potential Solution(s)
Can’t connect to an iSCSI target.
 Check to see if another host is already connected to the target
(see page 75 and page 77 ). The RDX QuikStation allows only
one active host connection per iSCSI target (see page 24 ).
 Check if any iSCSI security is enabled for the target (see
page 34 ).
 If the target uses CHAP authentication, make sure the CHAP
secret specified in the Remote Management Console (see
page 35 ) matches the CHAP secret specified in your iSCSI
initiator software.
 Refresh the discovered targets in your iSCSI initiator software.
The Remote Management Console
has a “session timeout” error
message.
The Remote Management Console times out after 30 minutes of
inactivity.
Click
[OK]
to return to the Console’s sign-in page. Type your user
name and password to re-connect to the Remote Management
Console (see page 20 ).
RDX dock reports as “empty” in the
Remote Management Console when
an RDX cartridge is loaded in the
dock.
The RDX cartridge may not be seated properly in the dock. Push
the cartridge into the dock until you hear it click in place.