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CTOBER

2011

RDX Q

UIK

TATION

103

ROUBLESHOOTING

This appendix provides information on error codes and some basic

troubleshooting questions and solutions.

For more detailed troubleshooting help, visit the Support section of the

Tandberg Data web site (www.tandbergdata.com), or contact Tandberg

technical support.

RDX Q

UIK

TATION

OCK

RROR

ODES

The following error codes will display if there is a fault condition associated

with the RDX dock.

Table A-1

Error codes

Error code

Meaning

Potential Solution

POST failed. This is an internal system error

associated with the RDX dock.

Reboot the RDX QuikStation (see

page 92

Link down. A communication link error

between the RDX cartridge and RDX dock.

Eject and re-insert the RDX cartridge. If the

error persists, reboot the system (see

page 92

)

Internal system error associated with the RDX

dock.

Reboot the RDX QuikStation (see

page 92

Eject failed. The RDX cartridge failed to eject

from the dock.

Retry ejecting the cartridge. If the error

persists, reboot the system (see

page 92

). If

the error still persists, eject the cartridge via

the emergency-eject keyhole (see

page 4

Firmware image bad. The RDX dock firmware

should be reinstalled.

Contact Tandberg Data technical support.

Communication error between the RDX

QuikStation and the RDX dock.

Reboot the RDX QuikStation (see

page 92

Содержание RDX QuikStation

Страница 1: ......

Страница 2: ...anties of merchantability or fitness for any particular purpose Further Tandberg Data reserves the right to revise this publication without obligation of Tandberg Data to notify any person or organiza...

Страница 3: ...s personnel or agent in a manner differing from the maintenance instructions provided by Tandberg Data Removal of the Tandberg Data identification label s Physical abuse due to improper packaging of...

Страница 4: ...IV PRODUCT MANUAL 1019786 NOTES...

Страница 5: ...Compact Design 3 RDX QuikStation Components 4 RDX Dock LCD Panels 6 RDX Cartridge Eject button Power LED 7 RDX QuikStation LED Indicator Panel 7 2 Installation and Setup 9 Preparing for Installation 1...

Страница 6: ...0 Connecting iSCSI Targets with CHAP for Macintosh 42 4 System Configuration 47 System Settings Overview 48 Setting Date and Time 49 Configuring Network Information 50 Configuring Advanced Network Set...

Страница 7: ...Moving a Media Cartridge 78 Setting the Unique Inquiry Option 80 Setting the Autoloader Option 80 6 Physical Device Management 83 Viewing Physical Device Properties 84 Ejecting RDX Cartridges 86 Erasi...

Страница 8: ...erwriters Laboratory 107 GS 107 European Community 107 United States FCC Declaration of Conformity 108 Canadian Verification 108 Japan 108 Australia and New Zealand 109 Waste of Electronic and Electri...

Страница 9: ...t computers to RDX QuikStation iSCSI targets including how to set up iSCSI security Using the RDX Remote Management Console Chapter 4 describes RDX QuikStation system tasks such as network configurati...

Страница 10: ...vailable online at www tandbergdata com CONVENTIONS USED IN THIS MANUAL This manual uses the following conventions Note Notes provide additional information or suggestions about the topic or procedure...

Страница 11: ...RDX technology which combines the removability durability and economy of tape with the random accessibility and performance of disk Depending on the size of the RDX cartridges that are in use the RDX...

Страница 12: ...slots A Tandberg Data StorageLibrary T40 with four LTO 3 tape drives and eight slots A tape autoloader with one LTO 3 tape drive and eight slots For even greater flexibility you can configure the foll...

Страница 13: ...pplications that are compatible with the RDX QuikStation visit the Tandberg Data web site www tandbergdata com or contact your backup software vendor INTEGRATED WEB BASED MANAGEMENT The RDX QuikStatio...

Страница 14: ...eject keyhole eight each Note To use the emergency eject function straighten a paper clip or use a similar straight metal object and insert it into the keyhole The paper clip needs to be sturdy enough...

Страница 15: ...n Note When the unit is turned on pressing the power button performs a soft shutdown recommended Pressing and holding the power button for 10 seconds performs a hard shutdown Mouse connector green Key...

Страница 16: ...s in the LCD panel When a USB flash drive is inserted into the front panel USB port LogDump displays When the system log dump is complete the LCD panels display PASSED If one of the following files is...

Страница 17: ...s accessing the cartridge A user has either pressed the eject button or has ejected the cartridge via the Remote Management Console LED Indicator Color Status Off no color RDX QuikStation is not conne...

Страница 18: ...8 PRODUCT MANUAL 1019786 CHAPTER 1 PRODUCT OVERVIEW...

Страница 19: ...RDX QuikStation and includes the following sections Preparing for Installation page 10 Installing the RDX QuikStation in a Rack page 12 Connecting Network and Power Cables page 17 Configuring Network...

Страница 20: ...ower surges An uninterruptible power supply UPS is recommended Ensure that the work area is free from conditions that could cause electrostatic discharge ESD Discharge static electricity from your bod...

Страница 21: ...appliance end cap covers to place over rackmount bolts USB flash drive Rackmount rail kit which includes Two inner rack rails to attach to the RDX QuikStation Two outer rack rails to attach to the ra...

Страница 22: ...at are not required for assembly 8 washers To use with the 10 pan head screws when you attach the outer rail to the rack 6 bar nuts To secure the outer rail to the rack and also to secure the bracket...

Страница 23: ...the rail extension bracket or the short bracket to the outer rail Adjust the bracket to a point where the rail is at the same distance that you measured in Step 1 3 Align the bottom and middle hole of...

Страница 24: ...above 3 Thread the screws through the washers the rack post and the bottom and middle holes of the bar nut see figure above 4 Install a clip nut in the hole directly below the bar nut see figure above...

Страница 25: ...nner rail holes with the first three holes on the RDX QuikStation 2 Use three 6 pan head screws to attach the inner rail to the appliance as shown in the above figure Figure 2 3 Attaching the inner ra...

Страница 26: ...QuikStation completely into the rack 4 Use the locking screws located on each side of the RDX QuikStation to secure it into the rack Push and turn the locking screws clockwise to lock The locking scre...

Страница 27: ...g the black power button that is located on the back of the RDX QuikStation Note Once the unit is powered on all eight LCD panels will alternately display the firmware level system name DHCP status an...

Страница 28: ...that is included in your RDX QuikStation accessory box and insert the flash drive into an open USB slot on any computer with a text editor 2 From the computer navigate to the USB Flash Drive Open the...

Страница 29: ...vailable you can save the file to any USB flash drive with a VFAT file system 6 Insert the USB flash drive into the USB port located on the center front panel of the RDX QuikStation After you insert t...

Страница 30: ...e Note Your web browser must have JavaScript enabled To connect to the RDX QuikStation Remote Management Console 1 From a network host type the RDX QuikStation IP address in a web browser http RDX Qui...

Страница 31: ...ibrary and disk For more information about best use for each logical device type see Chapter 5 To configure the logical device type 1 Select the device type from the dialog window that opens when you...

Страница 32: ...nt IP address changes of the iSCSI target You can also configure optional DNS server addressing information See Configuring Network Information on page 50 for more information From the main menu bar i...

Страница 33: ...via the iSCSI Internet Small Computer System Interface protocol In iSCSI terminology a host computer is referred to as an initiator and the storage device it connects to as the iSCSI target This chap...

Страница 34: ...s the initiator host The secret is set just for the target All initiators that want to access that target need to use the same secret to connect to the target For more information see Setting iSCSI Se...

Страница 35: ...Connecting iSCSI Targets for Linux page 28 Connecting iSCSI Targets for Macintosh page 30 CONNECTING ISCSI TARGETS FOR WINDOWS The following instructions describe how to connect your network host com...

Страница 36: ...he RDX QuikStation Click OK 4 Click the Targets tab Depending on how you configured the logical device type for the QuikStation you will see two to eight iSCSI targets The screenshot below depicts a T...

Страница 37: ...indows OS The Connect to Target dialog window opens b Select the Add this connection to the list of Favorite Targets checkbox Click OK The RDX QuikStation s iSCSI target should display as connected in...

Страница 38: ...DX QuikStation iSCSI targets enter the following command replacing the variable RDX QuikStation IP address with the actual IP address for your RDX QuikStation iscsiadm m discovery t sendtargets p RDX...

Страница 39: ...placing target portal with the RDX QuikStation IP Address iscsiadm m node T target IQN name p target portal logout 2 Delete an iSCSI target To delete a target enter the following command replacing tar...

Страница 40: ...e with your chosen backup application To establish an iSCSI connection 1 Open Xtend SAN iSCSI Initiator Click the Discover Targets tab then click Discover by DNS IP The following dialog window opens 2...

Страница 41: ...OCTOBER 2011 RDX QUIKSTATION 31 3 Highlight all the discovered targets and click Add The targets are displayed in the left pane with a red icon signifying that they are not yet connected...

Страница 42: ...nter pane b Select the Visible checkbox and the Auto Login checkbox c Click the Status tab The target s connection status is displayed d Select the Network Node and click Login e The iSCSI targets wil...

Страница 43: ...rations only one initiator can be actively connected to a logical tape drive a For library and autoloader configurations you set iSCSI security for the library autoloader only not for the individual t...

Страница 44: ...T CONSOLE To set iSCSI security 1 Sign in to the RDX QuikStation Remote Management Console see page 20 2 Click the Logical Device tab then select the iSCSI target from the tree view in the left pane 3...

Страница 45: ...initiator name By default this is the host IQN name which you can find from your iSCSI host initiator software application Note You can create a unique user name in this field If you do so you must a...

Страница 46: ...uthentication To add hosts that will be allowed to connect to an iSCSI target 1 From the Security tab dialog window select Host Authentication from the pulldown window 2 Click Add The Add iSCSI Host d...

Страница 47: ...ightly depending on your Windows operating system To establish an iSCSI connection with CHAP enabled 1 Open Microsoft iSCSI Initiator and click the Discovery tab 2 Click Discover Portal Your version o...

Страница 48: ...torageLibrary T24 configuration The three iSCSi targets connect the library and two LTO 3 tape drives to the host 5 For each iSCSI target complete the following steps a SelectaniSCSIqualifiedname IQN...

Страница 49: ...gement Console for this particular iSCSI target Note The host initiator name which is displayed above the target secret in the Advanced Settings dialog must match the initiator user name that is speci...

Страница 50: ...distribution web site 1 Install Open iSCSI initiator To install the iSCSI initiator enter the following command yum install iscsi initiator utils For Ubuntu and Debian operating systems enter the fol...

Страница 51: ...X QuikStation iscsiadm m discovery t sendtargets p RDX QuikStation ip address Depending on how you configured the logical device type for the RDX QuikStation you will see two to eight iSCSI targets 4...

Страница 52: ...mmended for use with your chosen backup application To establish a secure iSCSI connection 1 Open Xtend SAN iSCSI Initiator Click the Discover Targets tab then click Discover by DNS IP The following d...

Страница 53: ...OCTOBER 2011 RDX QUIKSTATION 43 3 Highlight all the discovered targets and click Add The targets are displayed in the left pane with a red icon signifying that they are not yet connected...

Страница 54: ...the Auto Login checkbox c Click Security The Configure Security dialog window opens d Type the target secret This secret must match the CHAP secret that was set in the RDX QuikStation Remote Managemen...

Страница 55: ...lick Login The iSCSI targets will display with a green icon when they are connected to the RDX QuikStation as shown below Important Before you shutdown or restart the RDX QuikStation for any reason Ta...

Страница 56: ...46 PRODUCT MANUAL 1019786 CHAPTER 3 ISCSI CONFIGURATION...

Страница 57: ...tor privileges can view and modify The chapter includes the following sections System settings overview page 48 Setting date and time page 49 Configuring network information page 50 Setting email noti...

Страница 58: ...password recovery are sent enable SNMP authentication and customize email sender and subject line text see page 53 User Management Allows an administrator to add remove and edit users that are allowe...

Страница 59: ...llowing options Modify the time zone system date and system time fields Click Update Select the Keep synchronized with an internet time server NTP checkbox Type the NTP server IPv4 address or fully qu...

Страница 60: ...t name if desired The default RDX QuikStation host name uses QS and the last four digits of the unit s serial number 3 Add or modify the search domain DNS lookup domain This field is optional 4 Choose...

Страница 61: ...Configuring Advanced Network Settings in the section below for more information 7 Click Change CONFIGURING ADVANCED NETWORK SETTINGS The Advanced tab section of the Network Settings dialog window dis...

Страница 62: ...following table describes the two port bonding modes that are available in the RDX QuikStation Table 4 2 Port bonding options Port bonding mode Description Active backup failover The Active backup or...

Страница 63: ...Notification 2 Type one or two valid email addresses in the email recipient fields The RDX QuikStation will send any system error messages such as a fan failure or an RDX dock failure to the addresse...

Страница 64: ...n to automatically check for firmware updates when you log into the Remote Management Console LCD Language Allows you customize the language that is displayed in the RDX QuikStation s LCD panels The l...

Страница 65: ...OCTOBER 2011 RDX QUIKSTATION 55 From the Remote Management Console main menu select System Settings Options The Options dialog window opens with the System tab selected...

Страница 66: ...om using the eject function in the Remote Management Console This is because the connected host computer s operating system has reserved the cartridge Enabling the unsafe eject option allows you to ov...

Страница 67: ...ll be mounted to the virtual IE port The remaining inserted cartridges will not display in the Remote Management Console until you import them one at a time via your backup software application see Fi...

Страница 68: ...he Options dialog window 2 Select your desired setting Click OK Note The default is the On setting See Table 4 4 Figure 4 1 A logical view of a tape library with the auto insert option turned OFF Note...

Страница 69: ...e that four cartridges are displayed in their physical slots where in Figure 4 1 only one cartridge is displayed in the IE port Figure 4 3 A logical view of a tape library with the auto insert option...

Страница 70: ...administrator manager and user This section contains the following topics Group permissions overview page 61 Adding users to a group page 61 Removing users from a group page 62 Editing user informatio...

Страница 71: ...ce information refresh update device information manually Managers have permission to do the following view group information view iSCSI Management security and connection status set options for autom...

Страница 72: ...words can contain any combination of letters numbers and the following special characters _ 4 Select the group you want to assign the user to from the pulldown menu For a description of the permission...

Страница 73: ...ick Enter Note User names can only contain letters numbers and the _ character There is no limit on the number of characters Editing a password 1 From the User Management dialog window go to System Se...

Страница 74: ...he default password is Admin case sensitive If you have forgotten the user name and password for any other account contact the RDX QuikStation administrator or sign in as the built in administrator ac...

Страница 75: ...sword Reset dialog window open Note If you close the browser session the request key that was sent via email becomes invalid 5 Copy the request key from the email message and paste it into the Reset K...

Страница 76: ...drive you can use any USB flash drive that is formatted with a VFAT file system 2 Navigate to the flash drive and create a blank text file on the drive In Windows right click in the directory window...

Страница 77: ...and the LCD dock panels display RstPasswd 5 Remove the USB flash drive from the RDX QuikStation when the USB symbol stops blinking and the LCD dock panels flash Done 6 Connect to the RDX QuikStation...

Страница 78: ...nistrator Password via USB section of the dialog window 9 Type a new password Type the password again to verify Click Reset Click OK Note Passwords are case sensitive and must be 6 to 30 characters lo...

Страница 79: ...nt Console s Logical Device interface The chapter includes the following sections Logical device type overview page 70 Choosing a logical device type page 71 iSCSI devices overview page 72 Managing di...

Страница 80: ...tication and host authentication Up to 10 initiator users or hosts are allowed for the drive target Tape drives Eight Ultrium 3 SCSI n a Eight Disk autoloader Two RDX DiskLibrary yes see page 57 n a Y...

Страница 81: ...removable disk include Retrospect ArcServe and CommVault Does your backup application include a tape library unlimited drive option which requires an extra license fee With tape backups if you requir...

Страница 82: ...e Remote Management Console To navigate to the iSCSI Devices view From the Logical Device interface select iSCSI Devices from the tree view in the left pane By default the iSCSI Devices window display...

Страница 83: ...n sort the columns in ascending or descending order and select which columns are visible To customize the iSCSI Devices view Select the arrow which appears when you move your mouse over the product or...

Страница 84: ...ays HP Product The product name for the device The Product field displays RDX for RDX drives and Ultrium 3 SCSI for tape drive configurations Revision The firmware revision level for the logical devic...

Страница 85: ...ab only displays when you have selected an iSCSI device target from the left pane 3 Click the Connection tab If there is a host connected to the target the host s initiator node name will be displayed...

Страница 86: ...ADERS The following properties are displayed for virtual tape libraries and autoloaders Table 5 4 Logical properties for virtual tape libraries and autoloaders Property Name Description For the librar...

Страница 87: ...of the tape library autoloader slots The element address correlates to the RDX dock number Media label visible if the dock has an RDX cartridge inserted The default media label is derived from the la...

Страница 88: ...s you can logically move media to an open slot to the IE port or to the tape drives Note If you move media to the IE port the cartridge will be ejected from the dock and the media will be logically re...

Страница 89: ...log window opens 3 Select the Source slot and the Destination slot from the pull down menus The Source pull down menu only displays the slots that contain an inserted cartridge and the Destination pul...

Страница 90: ...nquiry string Default The virtual tape library reports the device s original inquiry string This is the inquiry string that a physical version of the tape library reports For example the device inquir...

Страница 91: ...OCTOBER 2011 RDX QUIKSTATION 81 NOTES...

Страница 92: ...82 PRODUCT MANUAL 1019786 CHAPTER 5 LOGICAL DEVICE MANAGEMENT...

Страница 93: ...since logical tape library views can differ You can also use the physical device view to force eject RDX cartridges erase cartridges and clone data from one RDX cartridge to another The chapter inclu...

Страница 94: ...e RDX QuikStation s operating temperature range see page 106 Host name The name that identifies the RDX QuikStation The default host name is QS plus the last four digits of the RDX QuikStation serial...

Страница 95: ...ge 95 Dock LCD text The cartridge label text that is displayed on the LCD dock panel This field is populated only if an RDX cartridge is inserted in the dock Dock FW rev The RDX dock firmware version...

Страница 96: ...rmat an RDX cartridge as a single NTFS partition from the Remote Management Console If you configure your RDX QuikStation as a virtual tape library the RDX cartridges are automatically formatted to us...

Страница 97: ...te Management Console Note The cloning function copies the source cartridge to a destination cartridge sector by sector so that the destination cartridge will be an exact image of the source cartridge...

Страница 98: ...he pulldown menu 4 Select the Destination RDX cartridge from the pulldown menu Note The source and destination cartridges will be offline during the cloning process 5 Click Start The RDX QuikStation b...

Страница 99: ...OCTOBER 2011 RDX QUIKSTATION 89 cloning job status bar...

Страница 100: ...90 PRODUCT MANUAL 1019786 CHAPTER 6 PHYSICAL DEVICE MANAGEMENT NOTES...

Страница 101: ...ollowing sections System maintenance overview page 92 Performing an LCD diagnostic test page 93 Performing a dock diagnostic test page 95 Generating system logs page 96 Restarting and shutting down th...

Страница 102: ...QuikStation A soft shutdown is the preferred way of turning off the power to the unit If you need to do a hard shutdown press and hold the power button on the back of the RDX QuikStation for 10 second...

Страница 103: ...tly You must be standing in front of the RDX QuikStation to verify the test sequence To run an LCD diagnostic test 1 From the Remote Management Console main menu select System Maintenance LCD Diagnost...

Страница 104: ...d green If a cartridge is loaded in the dock the cartridge s activity LED also alternately flashes amber and green 3 The dock s LCD panel backlight flashes then turns off 4 The test moves to the next...

Страница 105: ...ic test 1 Select the Physical Device tab in the Remote Management Console 2 Select the dock that you want to test then click Dock Diagnostic Test in the upper right corner of the Physical Device inter...

Страница 106: ...ta technical support To generate a system log 1 From the Remote Management Console main menu select System Maintenance System log 2 Save the file to your local host Note You can also generate a log du...

Страница 107: ...face is active again You do not have to sign in again to access the Console To shutdown the RDX QuikStation 1 From the Remote Management Console main menu select System Maintenance System Shutdown 2 C...

Страница 108: ...ting user names and passwords logical device type settings and iSCSI security settings To export RDX QuikStation system configuration files 1 From the Remote Management Console main menu select System...

Страница 109: ...NG FIRMWARE When you sign in as an administrator user the RDX QuikStation detects the firmware version see page 54 If your system is not running the most current version the RDX QuikStation prompts yo...

Страница 110: ...ollowing format vtx version fw 4 Click the icon to select the RDX QuikStation configuration file 5 Click Update 6 Click Yes to proceed The system reboots This process takes three minutes When the rebo...

Страница 111: ...tation the system automatically detects and imports the network settings from the file For more information see Configuring Network Information on page 18 Important The file must be named network conf...

Страница 112: ...102 PRODUCT MANUAL 1019786 CHAPTER 7 SYSTEM MAINTENANCE NOTES...

Страница 113: ...the RDX dock Reboot the RDX QuikStation see page 92 02 Link down A communication link error between the RDX cartridge and RDX dock Eject and re insert the RDX cartridge If the error persists reboot t...

Страница 114: ...ution s Can t connect to an iSCSI target Check to see if another host is already connected to the target see page 75 and page 77 The RDX QuikStation allows only one active host connection per iSCSI ta...

Страница 115: ...ECIFICATIONS This appendix provides the following information about the RDX QuikStation Physical specifications page 106 Power specifications page 106 Environmental specifications page 106 Safety and...

Страница 116: ...e data transfer rate is up to 200 MB second when port configuration is configured for adaptive load balancing see page 51 Network Connectivity 2 x 1 Gigabit Ethernet bonded for port failover USB 2 0 P...

Страница 117: ...es of this product have been evaluated by UL and meet the applicable U S and Canadian safety standards UL60950 1 2007 Second Edition CSA C22 2 No 60950 1 Second Edition 2007 The GS Mark for the RDX Qu...

Страница 118: ...erence when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with this manual may...

Страница 119: ...out by the Australian Communications Agency This device is in compliance with 2002 96 EC Waste of Electronic and Electrical Equipment WEEE This product is marked in accordance with China s Ministry o...

Страница 120: ...110 PRODUCT MANUAL 1019786 APPENDIX CHAPTER B SPECIFICATIONS NOTES...

Страница 121: ...TION 111 C SAFETY GUIDELINES This appendix provides safety guidelines for the RDX QuikStation General safety precautions page 112 Electrical safety precautions page 113 ESD precautions page 113 Operat...

Страница 122: ...rer 35 C or 95 F Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised Mechanical Loading...

Страница 123: ...ools which can easily damage electrical components or circuit boards they come into contact with ESD PRECAUTIONS Electrostatic discharge ESD is generated by two objects with different electrical charg...

Страница 124: ...ct type When installing the serverboard CMOS battery there is a danger of explosion if the onboard battery is installed upside down which will reverse its polarities see figure The battery must be rep...

Страница 125: ...ation best practice for setting security 33 CHAP 33 hosts 33 auto insert option 57 autoloader option 80 B back panel components 5 battery warning 114 C CHAP 33 enabling in the Remote Management Consol...

Страница 126: ...cables 17 iSCSI initiator software prerequisite 10 preparing for 10 rackmounting the RDX QuikStation 12 to 16 iSCSI best practice for setting security 33 configuration overview 24 connecting iSCSI ta...

Страница 127: ...28 operating system precautions battery warning 114 P password reset file creating 66 passwords recovering for the built in Admin account 64 requirements for CHAP 35 requirements for user groups 62 re...

Страница 128: ...perties 74 physical device properties 84 unsafe eject mode 56 viewing active iSCSI connections 75 restarting the RDX QuikStation 97 S safety agency compliance 107 to 109 safety guidelines battery warn...

Страница 129: ...device properties 76 Tandberg Data contacting iii tape autoloader option 80 technical support contacting iii time setting modifying 49 troubleshooting error codes 103 LCD diagnostic test 93 LCD panel...

Страница 130: ...120 PRODUCT MANUAL 1019786 INDEX Notes...

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