PCS 571/572 User Manual
Departments
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PCS 571/572 User Manual v3.2/0913/1
Departments
Departments are a feature of the maximiser system that allows calls to be routed efficiently to a group of
Users by dialling one number either internally or externally.
The following describes the usage of your PCS 571/572 when Departments are used on your maximiser
system.
Working as a member of a Department
Due to your role in your company you may have been placed in a Group on the maximiser system. For
example, if you are part of a Sales team you may be placed in a Sales Group, or part of a Reception team
or part of a Support team you may have been placed in a Group. The purpose of creating Groups on your
system is to ensure the efficient handling of incoming calls. For example, you may wish to ensure all
incoming calls to Reception are shared among several colleagues to ensure the calls are answered quickly,
or you may wish to ensure that support calls are shared equally among the Support team.
A Department determines the routing of a call to a Group and your System Administrator will inform you if
you will be receiving Department calls and how that Department is configured.
Receiving a Department call
When you receive a call for a Department, instead of your details being displayed, Call Status will display
the Department name. This allows you to determine, before answering the call, whether you are receiving
a personal or Department call and allows you to answer the call in the correct manner.
