PCS 571/572 User Manual
Basic Call Handling
PCS 571/572 User Manual v3.2/0913/1
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Call Waiting
Call Waiting is a facility which allows you to receive a second call while still connected to another call. The
use of this feature is controlled by your System Administrator who will inform you whether this facility has
been enabled on your extension.
Handling a waiting call
1 When a second call is received you will hear an intermittent beep in your handset and the
call waiting message will appear on your screen.
2 If you do not wish to answer the call press the context sensitive key beside the Reject icon.
The call will be passed to your Forward on Busy number (if set) or passed to voicemail (if
enabled) or cancelled. (Please refer to your System Administrator for further information
on your Forward on Busy number.)
Alternatively,
2
Press the context sensitive key beside the Answer icon. Your original call will be put on
hold.
Alternatively,
2
The call waiting message will disappear after approximately 5 seconds and call status will
return to the screen with the details of your current call displayed
3
Press the context sensitive key beside the Switch icon to view the details of the new
caller. Your original call will be put on hold.
4
Press the Recall button to answer the call,
To return to the original call and place the second call on hold, press the context sensitive key
beside the Switch icon. Use the context sensitive key beside the Switch icon to toggle
between the two calls.
To clear the call that you are currently connected to and return to the original call press the
Recall button, or wait for the other end to hang up.
