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Appendix A — Service and Support

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User Guide

90990030

Notes

Содержание nTier500

Страница 1: ...SpectraLogic com Spectra nTier500 Backup and Archive Appliance User Guide ...

Страница 2: ...esearch and development Spectra Logic may revise this publication from time to time without notice and reserves the right to change any product specification at any time without notice Trademarks Spectra SpectraGuard Spectra Logic the Spectra Logic logo Python TeraPack and TranScale are registered trademarks of Spectra Logic Corporation BlueScale Endura EnergyAudit PreScan PostScan RXT T Finity an...

Страница 3: ...fe support machines or weapons systems in which the failure of Java technology could lead directly to death personal injury or severe physical or environmental damage No Liability for Certain Damages Except as prohibited by law Software suppliers shall have no liability for any indirect special consequential or incidental damages arising from or in connection with the use or performance of the Sof...

Страница 4: ...if the battery is replaced by an incorrect type Dispose of used batteries according to the manufacturer s instructions Warnung Explosionsgefahr wenn der Akku erhält einen falschen Typ Entsorgen Sie gebrauchte Batterien entsprechend den Anweisungen Warning The nTier500 weighs approximately 54 lb 25 kg without drives installed Use extreme caution when moving it Always use two people one on each side...

Страница 5: ... Web Site support spectralogic com United States and Canada Phone Toll free US and Canada 1 800 227 4637 International 1 303 449 0160 Email support spectralogic com Europe Middle East Africa Phone 44 0 870 112 2185 Email support spectralogic com Deutsch sprechende Kunden Phone 49 0 6028 9796 507 Email spectralogic stortrec de Mexico Central and South America Asia Australia and New Zealand Phone 1 ...

Страница 6: ...Contacting Spectra Logic 6 User Guide 90990030 Notes ...

Страница 7: ...er 22 Operator Panel 24 Software 25 Windows Storage Server Operating System 25 Microsoft Distributed File System DFS 25 Spectra BlueScale Web Interface 26 Chapter 2 Installing the nTier500 27 Installing the nTier500 28 Prepare for the Installation 28 Unpacking the nTier500 30 Install the Appliance in a Rack 32 Connect the Power Cords 40 Install the Data Drives 41 Connect the Cables and Power On 43...

Страница 8: ...essing the Windows Operating System 67 Connect to the Windows Operating System 67 Log Into Windows 69 Log Off and Return to BlueScale 70 Installing Antivirus Software 70 Installing Application Software 71 Make the Installation Files Accessible to Windows 71 Install the Software 74 Changing the Windows Login Settings 74 Change the Administrator User Name and Password 74 Change the Hostname 75 Confi...

Страница 9: ...ontrol the Power Remotely Using RMM 94 Chapter 6 Configuring Logical Volumes 95 Overview of Logical Volumes Folders and Shares 96 Logical Volumes 96 Folders and Shares 97 Creating Folders and Configuring Sharing 97 Create a Folder 97 Change or Remove Folder Sharing 100 Deleting a Logical Volume 104 Creating a New Logical Volume 107 Create a New NAS Volume 107 Create a New RAW Unformatted Volume 11...

Страница 10: ...Accessing the Technical Support Portal 138 Updating Firmware 140 Check the Current Firmware Version 141 Determine Whether an Update is Available 141 Download and Install the Updated Firmware 143 Updating Tape Drive Device Drivers 146 Obtain the Updated Device Driver 146 Remove Current Drivers or Devices 148 Install the Updated Device Driver 148 Replacing a Data Drive 150 Estimated Time Required 15...

Страница 11: ...Interface Cables 165 Universal Serial Bus USB Support 165 Appendix C Regulatory and Safety Standards 167 EU Declaration of Conformity 167 FCC Notice 169 Safety Standards and Compliance 169 Waste of Electronic and Electrical Equipment WEEE Directive 169 Restriction of Hazardous Substances in Electrical and Electronic Equipment RoHS 170 Appendix D Tuning Gigabit Ethernet Network Performance 171 Enab...

Страница 12: ...Contents 12 User Guide 90990030 Notes ...

Страница 13: ...ond Gb s and 10Gb s Ethernet It also assumes a knowledge of technical tasks such as configuring a Windows operating system installing drivers and configuring network connections You also need to be familiar with installing configuring and using data backup and archival software RELATED INFORMATION This section contains information about this document and other documents related to the Spectra nTie...

Страница 14: ...and nTier500 VTL Rack Mount Installation Guide provides detailed instructions for installing the Spectra nTier500 in a standard 19 inch rack Microsoft Windows Operating System and Software Check the following web sites for information and documentation related to the Microsoft Windows Storage Server operating system and other Microsoft software used with the Spectra nTier500 The integrated applica...

Страница 15: ... is included on the Spectra nTier Backup and Archive Appliance Documentation and Software CD You can also download it from the Intel web site at www intel com support motherboards server sb cs 025399 htm USER FEEDBACK Please give us suggestions for and opinions on our products and their documentation by calling us at 800 833 1132 or sending e mail to feedback spectralogic com REGISTER YOUR NEW NTI...

Страница 16: ...means Select Configuration then select Network Important Read text marked by the Important icon for information that will help you complete a procedure or avoid extra steps Caution Read text marked by the Caution icon for information you must know to avoid damaging the library the tape drives or losing data Warning Read text marked by the Warning icon for information you must know to avoid persona...

Страница 17: ...his guide features and components Topic Described beginning on Overview page 18 Components page 20 Front Panel page 20 Rear Panel page 21 Operator Panel page 24 Integrated Application Server page 22 Software page 25 Spectra BlueScale Web Interface page 26 Windows Storage Server Operating System page 25 Microsoft Distributed File System DFS page 25 ...

Страница 18: ...used to migrate the files to tape for archiving and off site storage FEATURES The energy efficient nTier500 includes the following features RAID protected data and system disks The nTier500 includes up to sixteen high performance disk drives mounted on individual drive sleds The drives provide the appliance s RAID protected storage capacity and are preconfigured as a single NTFS formatted RAID 6 N...

Страница 19: ...tween hosts and the nTier500 Up to two Fibre Channel host bus adaptors HBAs can be installed to provide high speed data connections between the nTier500 and a tape library One SCSI host bus adaptor HBA can be installed to provide SCSI bus connectivity to tape storage Note The SCSI HBA is no longer available for purchase with a new nTier500 It is only supported as a legacy device High availability ...

Страница 20: ...ing configurations and uploading firmware packages If desired you can use the port to connect a USB keyboard or mouse to the nTier500 application server RAID 1 protected system drives Two RAID 1 protected disk drives provide the dedicated storage for the Windows Storage Server operating system and additional application software RAID 6 protected data drives The nTier500 includes up to sixteen high...

Страница 21: ...cted by RAID 1 mirroring for high availability See Integrated Application Server on page 22 for a detailed description Power supplies The standard nTier500 configuration includes three power supplies to provide N 1 redundancy and fail over protection Each power supply has its own AC power connector Cord locks on each power cord secure the cord to prevent it from being inadvertently disconnected Ea...

Страница 22: ...ts The Gigabit Ethernet ports can be used for network connections from hosts to the nTier500 as well as for network connectivity for the BlueScale web interface used to configure manage and monitor the nTier500 RMM Remote Management Module port The RMM port is a dedicated Ethernet connection used to access the remote power management functionality for the nTier500 See Configuring Remote Power Mana...

Страница 23: ...onnectors to provide connectivity to a tape library Note The SCSI HBA is no longer available for purchase with a new nTier500 It is only supported as a legacy device USB ports The four USB ports can used to connect a USB drive to the nTier500 for saving configurations and uploading firmware packages If desired you can use these ports to connect a USB mouse and a USB keyboard to the application ser...

Страница 24: ...u can access the BlueScale web interface over an Ethernet network View the status of the following components Overall status overall drive raid and enclosure status in a summary view RAID status Enclosure status Important The front cover on new nTier500 appliances no longer includes an operator panel The information in this section only applies to existing nTier500s that included an operator panel...

Страница 25: ...ows Storage Server operating system Keep the following guidelines in mind when performing operations through the Windows Storage Server operating system Use Microsoft naming conventions when creating folders or replications If you reboot the Windows operating system while the BlueScale web interface is active check the event log for error messages generated when the BlueScale web interface is shut...

Страница 26: ...Tier500 Use the BlueScale web interface to configure logical volumes and data replication manage services and monitor the status of system components including the drives and the battery backup You can also the BlueScale web interface to view system wide metrics To learn more see Chapter 3 Using the BlueScale Web Interface Figure 5 The Overview page of the BlueScale web interface ...

Страница 27: ...ling the nTier500 page 28 Prepare for the Installation page 28 Unpacking the nTier500 page 30 Install the Appliance in a Rack page 32 Connect the Power Cords page 40 Install the Data Drives page 41 Install the Front Cover page 46 Connect the Cables and Power On page 43 Configuring the IP Addresses page 48 Use the Windows Operating System page 48 Use the Operator Panel page 49 Next Steps page 51 ...

Страница 28: ...e Ethernet connection is required for accessing the BlueScale web interface to configure and manage the nTier500 Notes If you plan to use DHCP addressing identify a network with a properly configured DHCP DNS server If your network does not have a DHCP DNS server identify a known good IP address on the network that can be assigned as a static fixed IP address for the nTier500 The Ethernet port use...

Страница 29: ...nch four post rack is available for purchase from Spectra Logic The rack has two doors and removable side panels to provide side access Fibre Channel iSCSI or SCSI Bus A Fibre Channel fabric SCSI bus or iSCSI connection is required to connect the nTier500 to any physical tape libraries and tape drives that will be used in conjunction with the nTier500 as part of a hierarchical storage solution Not...

Страница 30: ...Inspect the shipping box for signs of damage 2 Use scissors to cut the tape sealing the top of the shipping box closed Caution Do not unpack the nTier500 if the shipping box shows signs of damage Contact both the shipping company and Spectra Logic to report the problem Important Before moving or shipping the nTier500 remove all of the data drives from the chassis and place them in their anti stati...

Страница 31: ... Remove two foam inserts holding the drives The number of drives depends on the configuration ordered Caution Leave the drives in their anti static bags until you have unpacked and installed the chassis in a rack Always wear an anti static wristband attached to a grounded unpainted metallic surface when handling the drives An anti static wristband is included with the accessories Component Descrip...

Страница 32: ...ion are included License keys for the Window Storage Server operating system and DFS Spectra nTier Backup and Archive Appliance Documentation and Software CD contains the PDFs of the product documentation including this guide and the setup utility for the RMM feature Printed Spectra nTier500 Backup and Archive Appliance User Guide this guide Component Description Warning If you are not installing ...

Страница 33: ... you will install the nTier500 Assemble the rack if necessary Unpack the rack mount kit and identify the components listed in the following table Component Required Use 2 rail assemblies Mount chassis in rack Each assembly includes Rail Slider Extender plate Bag labeled 1 RAIL 6 or more screws Attach rail sliders to chassis Bag labeled 2 4 small nut plates 12 or more screws Attach rail assemblies ...

Страница 34: ...7 2 Press up on the safety latch to release it 3 Pull the slider completely out of the outer rail 4 Repeat Steps 1 through 3 for the second rail assembly Bag labeled 3 4 large nut plates 12 or more screws Attach rail assemblies to rack Bag labeled 4 4 clip nuts 4 screws Secure nTier500 to rack Figure 7 The safety latch and mounting holes Component Required Use Large nut plates and screws Clip nuts...

Страница 35: ...a slider against one side of the chassis with the latch toward the rear of the chassis Make sure the safety latch is toward the outside 3 Slide the end of the slider furthest from the latch under the tab near the front of the chassis so that the tab fits into the notch on the end of the slider 4 Position the slider so that the three holes circled in Figure 10 align with the holes in the side of th...

Страница 36: ... Steps 2 through 5 to attach the second slider to the other side of the chassis Adjust the Length of the Outer Rails 1 If necessary loosen the screws attaching the extender to the outer rail so that you can adjust the length of the rail See Figure 11 to see a close up of the rail with the extender attached 2 Position one of the rails against the inside of the rack with the extender toward the back...

Страница 37: ...ack kit that best match these holes 2 Determine where to install the nut plates on the rack The plates must be positioned to provide at least 2 inches of clearance below the bottom edge of the plate 3 Position a nut plate behind one rack post at the desired position then use a 2 Phillips screwdriver to screw three inch screws into the plate as shown in Figure 12 Tighten the screws only enough to h...

Страница 38: ...attach the second outer rail to the rack Set aside any leftover screws and parts 7 On the front of the rack attach two clip nuts bag 4 in the rack kit to each leg Place one above and another below the rails with one empty hole separating each clip nut from the nut plate mounting screws as shown in Figure 14 o Figure 13 Insert the rail tabs between the nut plate and the rack Tabs Front behind post ...

Страница 39: ...y over the holes in the clip nuts Warning The nTier500 weighs approximately 54 lb 25 kg without drives installed Use extreme caution when moving it Always use two people one on each side when lifting or moving it Warnung Die nTier500 wiegt ca 25 kg ohne Laufwerke installiert Verwenden Sie extreme Vorsicht walten lassen wenn sie abwandern Benutzen Sie immer zwei Personen eine auf jeder Seite beim H...

Страница 40: ...ply connectors on the back panel Figure 16 Secure the chassis to the rack left side shown Screw Screw Mounting ear Caution DO NOT power on the nTier500 until you finish installing ALL of the drives for the first time If you install the drives with the nTier500 powered on the RAID controller immediately begins rebuilding the RAID volume which may destroy the preconfigured RAID 6 volume After the nT...

Страница 41: ...ase They are supported as legacy devices only Caution Any damage to the nTier500 caused by failure to protect it from electrostatic discharge ESD voids the nTier500 s warranty To protect the nTier500 drives from damage Connect the AC power cords to the power supplies but DO NOT turn on the power see Connect the Power Cords on page 40 Wear the provided anti static wristband properly grounded throug...

Страница 42: ...data drives 1 Put on the provided anti static wristband and attach it to an unpainted metallic surface to provide grounding 2 Take one drive from the box and remove it from its anti static bag 3 Look at the number on the drive to determine the drive bay into which to install it see Figure 18 4 Slide the latch on the drive sled the right to release it then rotate the handle outward and to the left ...

Страница 43: ...he remaining cables to the system and perform the initial power up Connect the Cables Figure 20 shows the location of the connectors used Note The expansion slots accommodate optional interface cards to provide additional connectivity One 10 Gigabit Ethernet 10 GigE network interface card NIC provides high speed data connections between the hosts and the nTier500 One or two Fibre Channel host bus ...

Страница 44: ...tem on the integrated application server for determining the IP addresses of the Ethernet ports and for installing software Notes Using a USB keyboard and mouse eliminates the need to restart the nTier500 to recognize these devices when you connect them If the nTier500 is already powered on you will need to power it off before connecting the monitor see Restart or Shut Down the nTier500 on page 93...

Страница 45: ...device is connected Ethernet GigE or 10 GigE The Ethernet network switch If you plan to replicate the data on your nTier500 to another nTier appliance over a GigE or 10 GigE network connect both appliances to the network switch using the appropriate port on each appliance SCSI bus The SCSI connector on your physical SCSI device for example a tape library or tape drive Important If you connect a SC...

Страница 46: ...g system loads software and attempts to acquire an IP address It can take the nTier500 up to 15 minutes to boot up when it is rebuilding a RAID array Install the Front Cover The front cover secures the drives to prevent unauthorized removal 1 Insert a key into the lock on each side of the front cover 2 Examine the back of the cover Using the keys position of the locking tabs on each end so they ar...

Страница 47: ... cover and orient it so that the alignment tab fits straight into the top slot in the front of the chassis as shown in Figure 23 b Gently press the cover onto the chassis so that it fits over the PC card extending from the front of the chassis and the chassis handles fit into the cavities on each side of the bezel Make sure that the PC card on the back of the cover engages the connector on the fro...

Страница 48: ...g system assigns the Ethernet ports an APIPA Automatic Private IP Addressing IP address in the range 169 254 0 1 to 169 254 255 254 Use the Windows operating system to determine the IP address of the port you are using and change it to a value that is compatible with your network environment as described in the following section Use the Windows Operating System Use the following steps to use the W...

Страница 49: ...longer includes an operator panel on the front cover These instructions are included for legacy support only If you connected Ethernet port 1 to an Ethernet network with a DHCP server the IP address displays on the operator panel If your network does not use a DHCP server use the operator panel to configure a static fixed IP address for Ethernet port 1 as described in this section See Using the Op...

Страница 50: ...n the IP address that you want to change then press O to select the number A red box surrounds the selected number c Press O to change the value of the selected number The numbers only increment upwards and to the maximum value allowed for the IP segment All IP segments consist of three numbers d After you change the numerical values as required use the button to move to the 3 then press O to acce...

Страница 51: ... read the following Read Chapter 3 Using the BlueScale Web Interface to learn about accessing and using the BlueScale web interface Read Chapter 4 Configuring the nTier500 to learn how to use the BlueScale web interface to configure network connections and other settings for the nTier500 and how to install software Read Chapter 5 Operating the nTier500 to learn about day to day monitoring and oper...

Страница 52: ...Chapter 2 Installing the nTier500 52 User Guide 90990030 Notes ...

Страница 53: ...iew of the BlueScale Web Interface page 54 Menus page 54 BlueScale Status Icons page 56 Access the BlueScale Web Interface page 56 Logging In page 56 Exiting the BlueScale Web Interface page 60 Using the Operator Panel Note The front cover of the nTier500 no longer includes an operator panel The instructions in this section are provided for legacy support only page 61 ...

Страница 54: ...an overview of the options available under each menu The page for the previously selected option remains displayed until you select another option either from the same menu or another one Figure 24 The Overview page of the BlueScale web interface Menu Available Options Messages The Messages button displays a list of all the current messages Status A status icon on the Messages button indicates the...

Страница 55: ...efine new folders and modify folder sharing see Creating Folders and Configuring Sharing on page 97 Replication Displays information about any previous replications and lets you configure new replications see Chapter 7 Configuring Replication iSCSI Provides controls for discovering and configuring iSCSI connections between the nTier500 and other devices with an iSCSI interface See Configuring iSCS...

Страница 56: ...rs Microsoft Internet Explorer versions 6 0 or later Mozilla FireFox 2 0 or later Icon Meaning Component OK The component is functioning correctly Information An informational message about a system component is available Check messages to determine the component Warning A system component requires attention Check messages to determine the component Error A system component has experienced an erro...

Страница 57: ...web interface 3 Resolve the security certificate warning for the BlueScale web interface The warning displays because the nTier500 does not have a security certificate Notes This warning only appears if you have not resolved the security certificate warning as described in this step If you choose to skip this step you will receive the warning about the security certificate each time you access the...

Страница 58: ...e warning and continue to the the BlueScale Login page Figure 28 on page 59 When using Firefox 3 x Figure 26 shows an example of the security certificate warning from Firefox 3 5 Use the following steps to add an exception for the Spectra nTier500 Backup and Archive Appliance web server a In the Secure Connection Failed warning box select Or you can add an exception Add Exception Figure 25 The web...

Страница 59: ...irm that the certificate is for the Spectra Logic nTier then select Close to return to the Add Security Exception dialog box d Select Permanently store this exception Confirm Security Exception to generate the exception The exception you created remains in affect on the machine where it is stored until you delete it Figure 27 Add a security exception Figure 28 The BlueScale Login page ...

Страница 60: ... provides Spectra Logic recommends that you change the default Windows user name and password see Changing the Windows Login Settings on page 74 The default hostname is nTier500 If desired you can change it to something more meaningful in your environment Configuring replication requires logging into an Active Directory domain with domain administrator privileges The user name you use does not aff...

Страница 61: ... the tabs that display along the bottom of the screen Each tab allows you to either view status information or perform some type of operation Important The front cover on new nTier500 appliances no longer includes an operator panel The information in this section only applies to existing nTier500s that included an operator panel Figure 29 The nTier500 operator panel Operator panel LCD screen Left ...

Страница 62: ...Drive Status Drive tab Use this screen to view status of the drives General Status Check tab The General status screen displays by default Use this screen to view the overall status information about the drives RAID volumes and the nTier500 enclosure This screen also shows the current IP address of the nTier500 RAID Status RAID tab Use this screen to view the status information about the RAID volu...

Страница 63: ...tention Check the appropriate operator panel screen and the BlueScale web interface for more information Error A system component has experienced an error condition Check the appropriate operator panel screen and the BlueScale web interface for more information Unknown The status of the system component cannot be determined Make sure that the BlueScale web interface is running Check the appropriat...

Страница 64: ...Chapter 3 Using the BlueScale Web Interface 64 User Guide 90990030 Notes ...

Страница 65: ...e Windows Operating System page 67 Log Into Windows page 69 Log Off and Return to BlueScale page 70 Installing Antivirus Software page 70 Installing Application Software page 71 Make the Installation Files Accessible to Windows page 71 Install the Software page 74 Changing the Windows Login Settings page 74 Change the Administrator User Name and Password page 74 Change the Hostname page 75 Configu...

Страница 66: ...500 to a network domain Contact your network administrator for assistance if needed Note You may have added the nTier500 to a domain when you first connected it to the network 2 Install your company s anti virus software on the nTier500 application server see Installing Antivirus Software on page 70 3 Install any additional software for example a backup application on the nTier500 application serv...

Страница 67: ...u work directly with the features provide through the operating system If you are unfamiliar with the Windows operating system or the Windows Remote Desktop application refer to the Windows Storage Server documentation available from Microsoft for detailed information see Microsoft Windows Operating System and Software on page 14 Connect to the Windows Operating System Connect to the Windows opera...

Страница 68: ...esktop to display the Remote Desktop Connection screen 2 Enter the IP address of the nTier500 and select Connect The Remote Desktop application connects to the specified IP address and displays Windows Server login screen displays 3 Log into Windows using the same User name and Password as you use to log into the nTier500 BlueScale web interface See Log Into Windows on page 69 for additional infor...

Страница 69: ... system 2 The Windows desktop displays From here you interact directly with the Windows operating system Notes When the Remote Desktop window is maximized a yellow bar across the top of the screen shows that you are accessing the desktop through the Windows Remote Desktop application Minimize or Restore Down the Remote Desktop window if you need to access programs on the computer you are using to ...

Страница 70: ...exit the Remote Desktop application without logging off you remain logged into the Windows operating system on the nTier500 When you are finished be sure to log off so others can connect using a remote session INSTALLING ANTIVIRUS SOFTWARE Spectra Logic recommends that you install antivirus software on the nTier500 application server Note If you plan to use the optional data replication feature of...

Страница 71: ...se one of the following methods to make the installation files accessible to the Windows operating system on the nTier500 and then install the software Connect a USB CD or DVD drive to one of the USB ports on the nTier500 If you use this method skip to Install the Software on page 74 Copy the installation files to a USB drive and connect it to one of the USB ports on the nTier500 If you use this m...

Страница 72: ...ust be on an active network that is accessible to the nTier500 Share the Drive Before you can use a CD or DVD drive on another computer you must share the drive to make it accessible from the nTier500 Windows operating system 1 Open Windows Explorer or My Computer on the computer whose drive you plan to use 2 Right click on the drive letter for the CD or DVD drive and select Sharing and Security F...

Страница 73: ...3 Select Share this folder Change the Share name if desired 4 Select OK to save your changes Map the Shared CD or DVD Drive to a Drive Letter 1 Launch Windows Explorer and select Tools Map Network Drive Figure 34 Setting the share properties Figure 35 Mapping a drive letter to the CD or DVD drive ...

Страница 74: ...antivirus software documentation for detailed installation instructions Refer to the Windows Storage Server documentation and the software documentation for detailed installation instructions CHANGING THE WINDOWS LOGIN SETTINGS You use the Windows operating system to manage user names set passwords and set the hostname For detailed information refer to the Windows Storage Server 2003 documentation...

Страница 75: ...ugh the Windows operating system Refer to the Windows Storage Server 2003 documentation to learn about how to configure users see Microsoft Windows Operating System and Software on page 14 CONFIGURING NETWORK CONNECTIONS This section describes using the BlueScale web interface to configure the IP addressing for the Ethernet ports in the nTier500 The application server includes two onboard Gigabit ...

Страница 76: ...ess the BlueScale web interface you need to update any browser bookmarks you use to connect to the nTier500 Use the following steps to configure the IP connections for each Ethernet port 1 Using a web browser log into the nTier500 BlueScale web interface see Access the BlueScale Web Interface on page 56 2 Select Configuration Network The Network page displays with information about the nTier500 s ...

Страница 77: ...ot use a gateway 4 Select Save Changes to save your changes To cancel your changes select Cancel Note If you change the IP address that you are currently using to connect to the nTier500 BlueScale web interface you will lose your connection when you save your changes To re establish the connection enter the new IP address in your browser and log in again CONFIGURING ISCSI CONNECTIONS You can use t...

Страница 78: ...isconnect through Windows 3 Enter the port to use when communicating to this target The default port is 3260 4 Select Discover Targets to identify iSCSI devices that are at the IP address you specified in Step 2 on page 78 and to include them in the Windows device map A list of IP addresses displays 5 Select one or more of the listed targets then select Log On to Selected Targets The selected devi...

Страница 79: ...ion and Software CD You can perform these configuration steps at any time after the nTier500 is installed After you configure the IP address you can use a web browser to access the remote power management functionality through the dedicated Ethernet port on the RMM For more information on using Intel RMM to power on and off the nTier500 refer to the Intel Remote Management Module 2 User Guide whic...

Страница 80: ...nTier Backup and Archive Appliance Documentation and Software CD This folder also contains the Psetup program file 4 Double click on the program file name to launch the program The Device Setup 1 2 3 dialog box displays Set the RMM IP Address Use the following steps to configure a static IP address or determine the IP address assigned by the DHCP server You need the IP address when accessing the R...

Страница 81: ... in the form nnn nnn nnn nnn network gateway Enter 0 0 0 0 for the Gateway if your network does not use a gateway 3 Enter the super user name and password in the Super User login and Super User Password fields respectively Note The default superuser name is admin the default password is password User names and passwords are case sensitive 4 Select Setup Device to save your changes Change the RMM S...

Страница 82: ...Chapter 4 Configuring the nTier500 82 User Guide 90990030 Notes ...

Страница 83: ...he front cover is installed remove it as described in Remove the Front Cover on page 153 Topic Described beginning on Power On the nTier500 page 83 Monitor the nTier500 page 84 Check System Messages page 84 Monitor the Status of Components page 87 View the Status of Applications and Services page 90 View Network Configuration Information page 92 Restart or Shut Down the nTier500 page 93 Use Window...

Страница 84: ...dual Components on page 88 You can also use the BlueScale web interface to do the following View the status of applications and services running on the nTier500 see View the Status of Applications and Services on page 90 View the current network configuration settings see View Network Configuration Information on page 92 Configure volumes and replication as described in the chapters following this...

Страница 85: ...indicates that at least one of the messages is an error notification Previously Read Messages shows the number of messages that have been marked as read if any 3 Select Unread Messages to expand the list of unread messages Pay extra attention to any message flagged with the Warning or Error icon and follow any recommended steps Contact Spectra Logic Technical Support if you need help see Contactin...

Страница 86: ...w and resolve messages frequently and then mark them as read 1 Scroll down if necessary to the bottom of the new messages list 2 Select Mark All as Read This moves the messages from the Unread Messages list to the Previously Read list The number and the status icon shown on the Messages button are updated to indicate that there no unread messages Note You cannot delete messages The nTier500 automa...

Страница 87: ...e web interface regularly to ensure that you always know the status of the nTier500 components The tabs on the Overview graphic of the nTier500 provide an at a glance system status Each tab represents a group of related components The color of the tab indicates the overall status of that group of components Green The components in the group are operating properly Yellow A component in the group re...

Страница 88: ...t the tab The graphic changes to display a list of the individual components in the group below the graphic Select a component in the list to expand the page to view additional information Tab Shows the Drives Overall status for all drives Status of each drive Fans Status of midplane fans Status of the rear panel fans RAID RAID controller status HBA batteries for RAID write cache status Logical vo...

Страница 89: ... page to show more detailed information Notes You may need to scroll through the page to view all of the information The RAID tab includes a Silence HBA Alarm button to let a remote operator silence the audible alarm that sounds when a RAID is experiencing problems If the nTier500 is processing or has recently completed background tasks such as rebuilding a RAID a Background Task list is available...

Страница 90: ...r from what is shown in Figure 46 Figure 46 The Applications page This category Shows BlueScale The status of services associated with the BlueScale web interface for the nTier500 Distributed File System Replication The status of services associated with the Distributed File System DFS and replication functionality it provides Microsoft iSCSI Initiator The status of services associated with the iS...

Страница 91: ...on Figure 47 The Applications page showing the status of the BlueScale and Distributed Files System Replication services Status Startup Type Running The application or service is running Stopped The application or service is not running Auto The application or service is installed licensed and runs automatically at system startup Manual The application or service is installed licensed and needs to...

Страница 92: ...rmation for the nTier500 Ethernet ports Select Configuration Network to display the Network page See Configuring Network Connections on page 75 if you need to configure a new network connection or modify an existing one Note If the optional 10 GigE card is installed its configuration information also displays on this page Figure 48 The Network page ...

Страница 93: ...select Shut Down and then select one of the following options Restart Saves the current Windows configuration reboots the application server and restarts Windows operating system Shut down Saves the current Windows configuration stops the Windows operating system and powers off the system When prompted for a reason for the shutdown or restart select an appropriate option If desired enter additiona...

Страница 94: ...RMM lets you power the nTier500 on and off or perform a hard reset reboot from a remote host using a standard web browser over a dedicated TCP IP or Telnet connection Read the Intel Remote Management Module 2 User Guide which is included on the Spectra nTier500 Backup and Archive Appliance Documentation and Software CD to learn how to use RMM You can also download the user guide from the Intel web...

Страница 95: ...ch as Microsoft Data Protection Manager DPM Topic Described beginning on Overview of Logical Volumes Folders and Shares page 96 Logical Volumes page 97 Folders and Shares page 97 Creating Folders and Configuring Sharing page 97 Create a Folder page 97 Change or Remove Folder Sharing page 100 Deleting a Logical Volume page 104 Creating a New Logical Volume page 107 Create a New NAS Volume page 107 ...

Страница 96: ... an application that requires an unformatted RAW logical volume for example Microsoft Data Protection Manager you can delete or convert the existing NAS volume see Deleting a Logical Volume on page 104 After deleting the NAS volume you can create an unformatted volume that can be used for other purposes see Create a New RAW Unformatted Volume on page 110 Notes Depending on the number of drives ins...

Страница 97: ...eated you can use the BlueScale web interface to change the share characteristics of the folder including removing the share so that it is no longer accessible to remote users CREATING FOLDERS AND CONFIGURING SHARING Before you begin using a NAS volume to store data you create one or more folders to organize the information stored on the volume When a new folder is created it is automatically shar...

Страница 98: ... does not allow spaces in share names As a result any spaces in the folder name are replaced by underscores in the corresponding NFS share name This limitation does not apply to CIFS shares For example for an NFS folder named Share One the corresponding NFS share is named Share_One in both Windows Explorer and through the BlueScale web interface 6 Select the Share Type for the folder Figure 51 The...

Страница 99: ...fied The NAS page refreshes to show the new folder and the corresponding share of the same name Notes New folders are automatically configured as shares when they are created The icon next to the share name indicates the type of share After the folder is created you can edit the folder attributes to set sharing to None if you do not want the folder to be shared as described in the following sectio...

Страница 100: ...nel on page 102 Use the Shares Panel Use the following steps to change the configuration of a shared folder Note You can also change the configuration of a shared folder using the Folders panel as described in the next section If a folder is not currently shared you can only modify its sharing configuration through the Folders panel 1 Log into the BlueScale web interface see Accessing the BlueScal...

Страница 101: ...top the sharing the folder does not delete the folder It only removes it from the list of shares and makes the folder inaccessible to remote users The folder is still listed under Folders The blank folder icon next to the folder name indicates that it is no longer shared 6 Select Continue to update the share configuration Select Cancel to leave the share configuration unchanged The focus of the pa...

Страница 102: ...uration from the Folders panel 1 Log into the BlueScale web interface see Access the BlueScale Web Interface on page 56 2 Select Configuration NAS The NAS page displays see Figure 52 on page 99 3 Expand the Folders panel if it is not already expanded 4 Select Edit next to the folder you want to reconfigure The focus of the NAS page changes to display the current sharing configuration for the folde...

Страница 103: ... from the list of shares and makes the folder inaccessible to remote users The folder is still listed under Folders The blank folder icon next to the folder name indicates that it is no longer shared 6 Select Continue to update the share configuration for the folder Select Cancel to leave the share configuration unchanged The focus of the page returns to the main NAS page The folder icon next to t...

Страница 104: ... from NAS to RAW unformatted or vice versa you can delete or convert the existing logical volume and then create a new logical volume of the desired type Notes Instead of deleting and recreating the logical volume through the BlueScale web interface you can use Windows to set the file system to None thereby changing a NAS volume to a RAW volume Summarily you can format a RAW volume with the NTFS f...

Страница 105: ...lueScale interface see Access the BlueScale Web Interface on page 56 2 Select Configuration Logical Volumes The Logical Volumes page displays 3 Identify the volume you want to delete then expand the volume to display the volume information Figure 57 The Logical Volumes page with two volumes Figure 58 Expand the page for the volume you want to delete ...

Страница 106: ...age refreshes to describe the consequences of deleting the volume and ask for confirmation 5 Select Yes Delete Volume to delete the selected volume To cancel the operation without deleting the volume select No Keep Volume 6 Create a new volume that includes the disks no longer in use as described in the following section Figure 59 Confirm that you want to delete the volume ...

Страница 107: ...RAID 6 logical volumes Depending on the number and size of the drives in the logical volume creating a new RAID volume can take several hours Each logical volume requires a minimum of four drives Spectra Logic recommends using eight drives or more in a logical volume to lessen the impact of the RAID 6 overhead To create a new logical volume using drives that are already configured in a logical vol...

Страница 108: ... volume as required for your environment The screen updates to show the characteristics of the new volume Figure 61 Confirm creation of a new NAS logical volume For this option Do the following Name Enter a name of up to 16 characters for the volume Drives Select Edit The page expands to show the available drives Choose which drives you want to assign to the volume By default all of the available ...

Страница 109: ...tem and is available for use immediately However the status for the volume shows as Impacted while the drives in the volume are being synchronized During this time throughput to the volume is reduced 7 After you create the volume select Configure NAS Folder on Drive Letter to create the folders and shares on the volume see Creating Folders and Configuring Sharing on page 97 Figure 62 The Logical V...

Страница 110: ... web interface see Access the BlueScale Web Interface on page 56 2 Select Configuration Logical Volumes The Logical Volumes page displays the currently configured volumes see Figure 62 on page 109 3 Select New Logical Volume The page expands to show information the default configuration options for the new volume Note If there are not any drives available for a new volume the expanded page shows a...

Страница 111: ...chronized see Figure 62 on page 109 During this time throughput to the volume is reduced 7 After you create the unformatted volume you must configure it for use with your software as described in documentation that accompanied the software For DPM refer to the Microsoft Data Protection Manager documentation For this option Do the following Name Enter a name of up to 16 characters for the volume Dr...

Страница 112: ...Chapter 6 Configuring Logical Volumes 112 User Guide 90990030 Notes ...

Страница 113: ...ted for replication on the local nTier500 and on a remote nTier either another nTier500 or an nTier700 appliance Note Because DFS Replication only replicates a file after it is closed DFS Replication is not recommended for replicating database files or any files that are held open for long periods of time DFS Replication uses a compression algorithm called remote differential compression RDC to de...

Страница 114: ...ology Center at www microsoft com dfs BEFORE YOU BEGIN Before you can use replication through the BlueScale web interface you must meet the following requirements Make sure your antivirus software is compatible with DFS Replication Contact your antivirus software vendor to check for compatibility Install and configure Microsoft Distributed File System DFS and Active Directory on the domain Refer t...

Страница 115: ...ation to enable and configure the DFS Replication 3 Right click the My Computer icon on the Windows desktop and select Manage to display the Computer Management window Note You can also select Start Administrative Tools Services to open the Services window which displays the same information 4 Use the following steps to make one time changes to the BlueScale DFS Replication and Distributed File Sy...

Страница 116: ...ct Start to restart the BlueScale service using the new log on settings Figure 65 Change the BlueScale service log on setting For this setting Select the following This Account Browse for and select a user account with domain administration privileges Important If you do not configure the BlueScale service to log on as a user with domain administrator privileges any attempt to create a new replica...

Страница 117: ...lect OK to save your changes e Right click on the DFS Replication service and select Start f Right click Distributed File System in the list of services and select Properties g Repeat Step b through Step e for the Distributed File System service 5 Select Start Log off to return to the BlueScale web interface 6 Repeat Step 1 through Step 5 to configure the remote nTier for DFS Replication 7 Proceed...

Страница 118: ... Set on page 118 Create a Replication Set from an Existing Folder on page 121 Create a New Folder for the Replication Set Use the following steps to create a new replication set The new replication set is automatically created on both the local nTier500 and remote nTier 1 Log into the BlueScale web interface on the local nTier500 if necessary see Access the BlueScale Web Interface on page 56 2 Sel...

Страница 119: ...lder for the new replication set for example you can choose either E on Volume 2 or F on Volume 1 in Figure 68 Folder Name Enter a name for the folder on the local nTier500 The folder must be in the root of the selected drive It cannot be a sub folder for example you can use E accounting but not E accounting Legal Caution If the remote nTier already has a folder with the name you specify the folde...

Страница 120: ...appliance where you want to create the folder for the new replication set Figure 68 on page 119 If only one drive letter is available the new folder is automatically created on that drive 7 To create the folder for the new replication set select Create Replication name where Replication name is comprised of the remote host name the drive letter and the name of the new replication folder separated ...

Страница 121: ...r icon are already being replicated 3 In the Folders list identify the unreplicated folder for which you want to configure replication and select Edit The page expands to display the options for replicating the selected folder Note If the remote nTier already has a folder with the same name as the one you selected the name of the remote nTier displays in the Replicate to Remote Host field Otherwis...

Страница 122: ...tters for the available NAS drives on the remote nTier 6 Select the drive letter of the NAS volume on the remote nTier where you want to create the replication folder for example you can choose either E or F in Figure 71 If only one drive letter is available the new folder is automatically created on that drive 7 To create the new replication set select Continue To exit without creating the replic...

Страница 123: ... appliance If you want to delete the folder and files from the remote nTier appliance you must do so through Windows Use the following steps to view or delete a replication set 1 Log into the BlueScale web interface on the local nTier500 if necessary see Access the BlueScale Web Interface on page 56 2 Select Configuration Replication to display the Replication page see Figure 67 on page 118 Any pr...

Страница 124: ...t select Delete this replication then select Continue Use the Folder List 1 Expand the Folders list if necessary 2 Select Edit for the replication folder you want to view or delete The page changes focus to display information about the replication folder 3 If you want to keep the replication set make sure Keep this replication is selected then select Cancel If you want to delete the replication s...

Страница 125: ...n specified in the AutoSupport user profile For each AutoSupport mail recipient you create you can optionally specify whether the recipient is to be automatically notified by e mail when certain kinds of messages occur You can also choose to have the recipient receive AutoSupport Log ASL sets You can configure AutoSupport to e mail nTier500 ASL sets periodically and when critical events occur Spec...

Страница 126: ...er staff member on your site who will serve as the contact for issues regarding the nTier500 CONFIGURING AUTOSUPPORT If you have any questions about configuring AutoSupport contact Spectra Logic Technical Support see Contacting Spectra Logic on page 5 Enter Contact Information Configure Mail Recipients on page 128 Set Configuration Options on page 132 Enter Contact Information Entering the Contact...

Страница 127: ... the requested information Fields marked by an are required Unless overridden for a specific AutoSupport log ASL this contact information is included in the body text of all AutoSupport email messages that include ASLs 5 Select Save Contact Information 6 Select the arrow next to Contact Information to close the panel Figure 74 The AutoSupport Contact Information page ...

Страница 128: ...erview page select Maintenance AutoSupport to display the AutoSupport page 3 Select the arrow next to Mail Recipients to open the Mail Recipients panel Any already configured mail recipients are listed at the top of the panel The email address for Spectra Logic Technical Support autosupport spectralogic com is pre configured You must edit the the information for this recipient to specify a name to...

Страница 129: ...in spaces or other non alphanumeric characters for example an ampersand E mail From An alphanumeric string to uniquely identify the nTier500 The default name is the hostname you set in Windows see Change the Hostname on page 75 Important The string cannot contain spaces or other non alphanumeric characters for example an ampersand or an underscore SMTP Server The IP address of your SMTP server Use...

Страница 130: ... to configure additional mail recipients Modify or Delete a Mail Recipient Use the following steps to modify or delete a mail recipient 1 If necessary log into the BlueScale web interface as described in Access the BlueScale Web Interface on page 56 2 From the Overview page select Maintenance AutoSupport to display the AutoSupport page 3 Select the arrow next to Mail Recipients to open the Mail Re...

Страница 131: ...Cancel to return to page focus to the Mail Recipients list without making any changes Figure 78 Modify or delete the selected mail recipient Field Description Keep this mail recipient View the information for the mail recipient without making any change Select Cancel to return to the page focus to the Mail Recipients Change this mail recipient Activate the information fields for the mail recipient...

Страница 132: ...he arrow next to Configuration Options to expand the panel 3 Select whether to you want the nTier500 to automatically send periodic ASL sets to Spectra Logic Technical Support and email any recipients you designated to receive log sets See Configure Mail Recipients on page 128 for how to set up mail recipients 4 Select whether to you want the nTier500 to automatically email with critical event log...

Страница 133: ...te a New Support Ticket Follow these steps to open a new ticket with Spectra Logic Technical Support Notes Spectra Logic Technical Support opens tickets during regular business hours from 8 00 a m to 5 00 p m local time Monday through Friday If your problem needs attention outside of those hours and you have an advanced service contract granting you 24 hour 7 days a week telephone support you can ...

Страница 134: ... support ticket select Use existing support ticket and enter the ticket number in the Number field See Update an Existing Support Ticket on page 136 for additional information 4 Type a detailed description of the issue in the Description field including what happened just before the failure occurred Note Supplying a detailed problem description will help support personnel to address the issue more...

Страница 135: ...rily change the contact person s information for this ticket select Override contact information for this log set The page expands with options to enter the alternate contact information for this incident Note The override contact information only applies to this log set To continue using the new information as the default contact information for all subsequent AutoSupport log sets edit the defaul...

Страница 136: ...t information see Enter Contact Information on page 126 If you do not need to make any changes to the contact person s information for this support ticket select Use default contact information for this incident see Figure 81 on page 135 Note The override contact information only applies to this log set To continue using the new information as the default contact information for all subsequent Aut...

Страница 137: ...k the Current Firmware Version page 141 Determine Whether an Update is Available page 141 Download and Install the Updated Firmware page 143 Updating Tape Drive Device Drivers page 146 Obtain the Updated Device Driver page 146 Remove Current Drivers or Devices page 148 Install the Updated Device Driver page 148 Replacing a Data Drive page 150 Estimated Time Required page 150 Before You Begin page ...

Страница 138: ...ollow these steps a Log into the nTier500 BlueScale web interface see Access the BlueScale Web Interface on page 56 b Select About to display the BlueScale version and serial number information c Make a note of the nTier500 s serial number circled in Figure 83 which you need to create your Technical Support portal account Important Before moving or shipping the nTier500 remove all of the data driv...

Страница 139: ...Technical Support portal login page at http support spectralogic com e Select the Create an Account or Login icon and follow the instructions to create your account Your account is associated with the serial numbers you enter when you create your account Figure 84 The Spectra Logic Technical Support portal login page ...

Страница 140: ...ARE Some problems with the nTier500 may be fixed by updating the firmware Spectra Logic provides complete support for the most currently shipped releases of firmware packages Customers using previously released firmware packages are asked to upgrade to the current release as soon as possible Note Until further notice firmware updates for the nTier500 are managed on an individual basis by Spectra L...

Страница 141: ...ay information about the version of the firmware package currently installed on the nTier500 circled in Figure 86 Determine Whether an Update is Available Use the following steps to determine whether a more current version of the BlueScale firmware version is available 1 Log into your account on the Technical Support portal at http support spectralogic com Note See Accessing the Technical Support ...

Страница 142: ...and Archive Appliance Release Notes and Documentation Updates The release notes also include any documentation updates since the last release If you select the serial number for your nTier500 in the Serial Number pull down list on the Product Firmware tab a link to the release notes appears next to the table of current firmware versions The release notes are also available from on the Spectra Logi...

Страница 143: ...m the nTier500 2 Log into the nTier500 BlueScale web interface see Accessing the BlueScale Web Interface on page 60 3 If you saved the firmware file to a USB drive connect it to one of the USB ports on the nTier500 4 Select Maintenance Package Update to display the Package Update page 5 If you saved the firmware file to a package server enter the URL in the Scan this web page for remote packages t...

Страница 144: ...s of the update Information about the firmware update progress also appears in the Messages page The update may take several minutes to complete If you select this location The nTier500 scans this location for firmware files Drives A USB drive connected to one of the USB ports on the nTier500 Packages are only listed under this option if a USB drive is connected to the nTier500 Remote The remote p...

Страница 145: ... option in this case is Cancel Wait until the RAID tasks are complete then begin the update process again This confirmation message may also display if your nTier500 has an operator panel on the front cover 10 When the firmware update is finished the system reboots 11 After the Windows operating system restarts reconnect to the BlueScale web interface Figure 89 Confirmation message to update the H...

Страница 146: ...ite at http www ibm com support fixcentral If the nTier500 has internet access connect to the Windows operating system see Accessing the Windows Operating System on page 67 and use Internet Explorer to access the IBM Fix Central web site If the nTier500 does not have internet access access the IBM Fix Central web site using a computer that does have internet access Important The Windows Storage Se...

Страница 147: ...d process b Save the file containing the driver either to a known location on the nTier500 system drive or to a USB drive 9 If you saved the update files to a USB drive connect the drive to one of the USB ports on the back of the server see Figure 3 on page 22 10 Extract unzip the file containing the device driver into the following folder C Program Files x86 SpectraLogic drivers IBM LTO Tape Driv...

Страница 148: ...ck the uninst exe file to run the driver uninstall utility 4 Open the Device Manager and uninstall any of the following devices if present 5 Restart the nTier500 see Restart or Shut Down the nTier500 on page 93 Install the Updated Device Driver Note If the Windows Add New Hardware Wizard starts ignore or close it The installation script for the device driver automatically manages the wizard 1 Conn...

Страница 149: ... no need for a robotics driver at the OS level Three known exceptions are for Windows RSM Removable Storage Manager DPM Data Protection Manager and File Migrator or XenData If you have one of these right click on the Unknown Medium Changer and choose Update Driver Use the Windows Add Hardware wizard to install the driver For an nTier500 that is running the 32 bit Windows Storage Server operating s...

Страница 150: ...ume while it is being rebuilt increases the time it takes to complete the rebuild While rebuilding the status of the logical volume status is shown as Impacted and data throughput to the volume is reduced until rebuild is complete and the drives are resynchronized Before You Begin Before beginning the drive replacement make sure that you have addressed the requirements in this section Prepare the ...

Страница 151: ...ng data drive Shipping materials for returning the malfunctioning data drive to Spectra Logic Recommended An anti static mat Identify the Malfunctioning Drive 1 Log into BlueScale web interface see Access the BlueScale Web Interface on page 56 2 Select the DRIVES tab on the Overview screen to display status information about the drives Important Only install drives that you purchase from Spectra L...

Страница 152: ... damage Wear an anti static wristband properly grounded throughout the procedure If a wristband is not available touch a known grounded surface such as the unpainted metal chassis An anti static wristband is included with the accessories Leave the drive in its anti static bag until you are ready to install it Do not place the un bagged drive on any metal surfaces Caution If you need to remove more...

Страница 153: ...e the following steps to remove a drive 1 Put on the provided anti static wristband and attach it to an unpainted metallic surface Continue to wear the wristband throughout the entire replacement procedure 2 Locate the drive you want to remove 3 Slide the sled latch to the right to release it Figure 91 Unlock the front cover Caution When removing a drive while the system is powered on slide the dr...

Страница 154: ...ch and leave it in that position for approximately 20 seconds to allow the drive platters to stop spinning Then slide the sled completely out of the chassis 6 If the replacement drive is already installed in a sled skip to Install the New Drive on page 156 If the replacement drive is not mounted in a sled continue with Attach the New Drive to the Sled on page 155 Figure 92 Slide the latch to the r...

Страница 155: ...e the drive from the drive sled and set it aside 3 Remove the new drive from its anti static bag 4 Place the drive into the sled so that the drive connectors are positioned at the back of the drive sled and the mounting screw holes are toward the bottom of the drive sled as shown in Figure 94 5 Align mounting holes in the drive with the screw holes in the drive sled 6 Using a 2 Phillips screwdrive...

Страница 156: ...the front of the chassis The drive sled slides in easily do not force it 3 When the drive sled is in position push the handle inward and to the right until it locks in place An audible click indicates that the drive sled is locked into position Note The latch occasionally sticks in the open position If this happens simply push it to the left and press the handle inward to lock the drive into place...

Страница 157: ... 85 and take any action described in the message s Product Support The new Spectra Logic Technical Support portal at http support spectralogic com provides information about the most current version of the BlueScale firmware tape drive device drivers and additional service and support tools Select the Equipment tab on the Incidents Service Agreement Management page to view information about the wa...

Страница 158: ...pe of host system being used Type and version of operating system being used Type and version of backup software being used 3 Open a support ticket To contact Spectra Logic Technical Support by telephone or email see Contacting Spectra Logic on page 5 To use the Spectra Logic Technical Support portal a Log into your account on the Technical Support portal at http support spectralogic com Note See ...

Страница 159: ...tructions that were included with the replacement part when preparing to ship the component you are returning If you cannot locate these items contact Spectra Logic for another copy see Contacting Spectra Logic on page 5 The return label and RMA number printed on it are used to associate the returned component with your account To avoid being invoiced for failure to return the component do not shi...

Страница 160: ...Appendix A Service and Support 160 User Guide 90990030 Notes ...

Страница 161: ... Specifications page 164 Interface Specifications page 165 Parameter Specification Drive type 7200 RPM SATA Single drive capacity native 500 GBa 1 TB or 2 TB a 500 GB drives are no longer available for purchase They are supported as legacy devices only Capacity options native b c b The native capacity numbers refer to raw disk capacity RAID configuration and system overhead reduce the actual usabl...

Страница 162: ...tional HBAs One single or dual port 10 Gigabit Ethernet 10 GigE NICa One or two dual port Fibre Channel HBAs One single connector LVD SCSI HBA Note The SCSI HBA is no longer available for purchase with a new nTier500 It is only supported as a legacy device a The single port 10 GigE card is no longer available for purchase Parameter nTier500 Appliance Shipping Container a a Includes chassis drives ...

Страница 163: ...for Use in North America The criteria for a 120 volt power cord for use in the United States and Canada are as follows Parameter Requirements Input Voltage 100 240 VAC Input Frequency 50 60 Hz Current 7 0 amps Input Power 400 watts typical 800 watts maximum Parameter Specification Power cordage Three conductor 16 AWG Power input connectors NEMA 5 15P or IEC 60320 C14 male IEC 60320 C13 female Figu...

Страница 164: ...eter a a Must meet the specifications for the intended country Power input connectors Male connector must be of the proper type rating and safety approval for the intended country IEC 60320 C13 female Parameter Operating Environment a a When the nTier500 is moved from a cold storage environment to a warm operating environment it must be acclimated in its packaging for at least 12 hours before open...

Страница 165: ...file formats FAT FAT12 FAT 16 and FAT 32 Long file names The USB ports do not support Cameras Multimedia devices for example MP3 players Interface Type Number of Ports and Connector Type Ethernet GigE Two RJ 45 sockets Ethernet 10 GigE optional Two SFP optical modules with a duplex LC connector a a Older 10GigE cards have only one port Fibre Channel HBA optional Two LC SFP transceivers with a dupl...

Страница 166: ...Appendix B Specifications 166 User Guide 90990030 Notes ...

Страница 167: ...er500 Backup and Archive Appliance to which this declaration relates meets the essential health and safety requirements and is in conformity with the EU Directives listed below using the relevant section of the following EU standards and other normative documents Directive Compliance EU EMC Directive 89 336 EEC Essential health and safety requirements relating to electromagnetic compatibility EN 5...

Страница 168: ...To meet CE certification requirements you must be running the nTier500e on an uninterruptable power supply EN 61000 4 4 1995 A1 2001 Electrical Fast Transient Burst EN 61000 4 5 1995 A1 2001 A2 2001 Surge Immunity EN 61000 4 6 1996 A1 2001 A2 2001 Conducted RF Immunity EN 61000 4 8 1994 A1 2001 Power Frequency H field Immunity EN 61000 4 11 1994 A1 2001 Voltage Dips and Interrupts EN 61000 3 2 200...

Страница 169: ...fety standards IEC 60950 1 First Edition UL 60950 1 First Edition CSA C22 2 No 60950 1 03 EN 60950 1 Low Voltage Directive EU CE Mark Waste of Electronic and Electrical Equipment WEEE Directive The following symbol on the back of this product indicates that this product meets the European Directive 2000 96 EC on Waste Electrical and Electronic Equipment known as the WEEE directive This directive o...

Страница 170: ...stration of the Control of Pollution by Electronic Information Products nTier 500 and 500 v80 v160 and v320 㦘㹡㦘䓸德侯杔 Pb 㻭 Hg 柘 Cd ↆ杻 Cr VI 䅃勣啾 PBB 䅃勣啾搩 PBDE nTier 500 and 500 v80 v160 and v320 X1 4 5 O O O O O 40GB 䭐䥧洀幍 Fujitsu X1 3 4 O O O O O 䭐䥧洀幍 Hitachi X1 3 4 O O O O O 7 䭐䥧洀幍 Hitachi X1 3 4 O O O O O 7 3 䭐䥧洀幍 Hitachi X1 O O O O O 7 䭐䥧洀幍 Western Digital X1 O O O O O 1 䟄恾㨎䎙㠨㦘杔ᇭ㦜 ⷧ ⷧ 棄 ...

Страница 171: ...m Transfer Unit MTU specifies the maximum transmission unit size of an interface Each interface used by TCP IP may have a different MTU value specified The MTU is usually determined through negotiation with the lower level driver and by using that lower level driver value However that value may be overridden Change the MTU Setting for the NIC Card Use the following steps to change the MTU setting ...

Страница 172: ... Connection Properties window 5 On the General tab select Configure to display the Intel driver configuration dialog box 6 On the Advanced tab select Max Jumbo Buffers and use the drop down list to select the desired maximum transmission unit size 7 Select OK to save your changes and close the configuration dialog box 8 Close the Local Area Connection Properties dialog box Figure 97 Local Area Con...

Страница 173: ... Navigate to the following location HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Tcpip Parameters 5 Highlight the Parameters submenu 6 From the Edit menu select New DWORD Value 7 In the New Value box type Tcp1323Opts and press Enter Note DWORD values are case sensitive Be sure to type Tcp1323Opts exactly as shown 8 From the Edit menu select Modify 9 Enter 1 window scale enabled only for th...

Страница 174: ...e Desktop connection 1 From a Windows based computer on the same network as the nTier500 select Start Run to open the Run dialog box 2 Type mstsc v server console where server is the DNS name or IP address of the nTier500 3 Select OK to connect to the console session on the nTier500 server Note You can only run one console session at a time When you connect to the console session remotely other us...

Страница 175: ... active connection with the remaining connections in a standby state Adaptive Load Balance The transmitted data is balanced across the team with one port acting as the receiver Static Link Aggregation SLA All ports act together presenting one MAC for throughput performance increase Switch must be configured for SLA before the team is created Note Most contemporary switches support SLA IEEE 802 3ad...

Страница 176: ...Appendix D Tuning Gigabit Ethernet Network Performance 176 User Guide 90990030 Notes ...

Страница 177: ...t Logs ASLs configuring primary contact 126 to 127 configuring recipients 128 to 130 sending 133 to 136 uploading from Technical Support portal 158 B battery status 88 warning for incorrect type 4 write cache memory backup 161 BlueScale web interface application status 90 to 91 component status 87 to 89 default user name and password 60 description 26 logging in 56 to 60 menus 54 to 55 security ce...

Страница 178: ...48 to 49 iSCSI connections 77 to 78 prerequisites 66 RMM power management 79 to 81 user name and password change default 74 connections AC power 40 Ethernet to another nTier appliance 45 Ethernet to backup servers 44 Fibre Channel to external storage device 45 iSCSI to external storage device 77 RMM power management 44 SCSI bus to external storage device 45 connectivity network 23 162 connectors A...

Страница 179: ...FCC Notice 169 features overview 18 to 19 Fibre Channel cable specifications 165 connections to external storage device 45 default port addresses 75 ports description 23 firmware check installed version 141 downloading 143 most current released version 141 to 142 support requirements for updates 142 updating 143 to 145 using downlevel versions 144 firmware packages locations to scan 144 folders NA...

Страница 180: ... unformatted RAW 110 to 111 deleting 104 to 106 description 96 modify NAS folder sharing 100 to 103 status on RAID tab 88 See also volumes M mail recipients AutoSupport creating 128 to 130 editing or deleting 130 to 131 mailing address Spectra Logic 5 main office Spectra Logic 5 maintenance install replace a data drive 150 to 156 install update tape drive device drivers 146 to 149 updating BlueSca...

Страница 181: ...ng system messages 84 to 86 controlling power remotely 94 documentation 14 monitor component status 87 to 89 network configuration information 92 power on 83 power on sequence 84 recycling product 169 restart or shut down 93 to 94 serial number location 138 services status 90 to 91 tools for monitoring 84 O on off power button 83 operating system documentation 14 restart or shut down 93 to 94 oper...

Страница 182: ...nical Support portal account 138 server See application server service contract required for firmware update 142 services running on nTier500 90 to 91 shared NAS folders creating 97 to 99 description 97 modify sharing 100 to 103 naming conventions 98 types 98 unshare 100 to 103 shipping dimensions and weight 162 RMA on return label 159 Silence HBA Alarm button 89 software antivirus installing 70 a...

Страница 183: ...erial Bus USB See USB port Unknown State icon 56 unpacking components 30 to 31 upgrades tape drive device driver 146 to 149 USB ports on front panel 20 on rear panel 23 supported uses 165 user interfaces BlueScale overview 54 to 56 BlueScale using 56 to 60 operator panel 61 to 63 Windows operating system 67 to 69 See also BlueScale web interface See also operator panel user name configuring 74 use...

Страница 184: ...Index W 184 User Guide 90990030 Notes ...

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