Contents
10
User Guide
90990030
Chapter 8 — AutoSupport
125
About AutoSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Before You Begin... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Configuring AutoSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Enter Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Configure Mail Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Set Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Using AutoSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Create a New Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Update an Existing Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Chapter 9 — Maintaining the nTier500
137
Moving or Shipping the nTier500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Accessing the Technical Support Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Check the Current Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Determine Whether an Update is Available . . . . . . . . . . . . . . . . . . . . . 141
Download and Install the Updated Firmware . . . . . . . . . . . . . . . . . . . 143
Updating Tape Drive Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Obtain the Updated Device Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Remove Current Drivers or Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Install the Updated Device Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Replacing a Data Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Estimated Time Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Identify the Malfunctioning Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Replace the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Appendix A — Service and Support
157
Before Contacting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Opening a Support Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Содержание nTier500
Страница 1: ...SpectraLogic com Spectra nTier500 Backup and Archive Appliance User Guide ...
Страница 6: ...Contacting Spectra Logic 6 User Guide 90990030 Notes ...
Страница 12: ...Contents 12 User Guide 90990030 Notes ...
Страница 52: ...Chapter 2 Installing the nTier500 52 User Guide 90990030 Notes ...
Страница 64: ...Chapter 3 Using the BlueScale Web Interface 64 User Guide 90990030 Notes ...
Страница 82: ...Chapter 4 Configuring the nTier500 82 User Guide 90990030 Notes ...
Страница 112: ...Chapter 6 Configuring Logical Volumes 112 User Guide 90990030 Notes ...
Страница 160: ...Appendix A Service and Support 160 User Guide 90990030 Notes ...
Страница 166: ...Appendix B Specifications 166 User Guide 90990030 Notes ...
Страница 176: ...Appendix D Tuning Gigabit Ethernet Network Performance 176 User Guide 90990030 Notes ...
Страница 184: ...Index W 184 User Guide 90990030 Notes ...
