Chapter 6. Warranty and Repair
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Same Business Day On-Site Service
Telephone Support
Toll free (US and Canada) access to a Spectra Logic support
representative 24 hours a day, 7 days a week, 365 days a year.
On-site Support
Guaranteed four-hour on-site service visit from a field service
representative upon verification that the unit has malfunctioned. Same Business Day
On-site is available Monday through Friday, excluding holidays, 8:00 a.m. to 5:00 p.m.
local time. Confirmation that Spectra Logic hardware requires repair must be
established by 1:00 p.m. local time for a field service representative to be dispatched
same day. A service representative will be dispatched the following business day for
calls after 1:00 p.m. local time.
Next Business Day On-Site Service
Telephone Support
Toll free (US and Canada) access to a Spectra Logic support
representative Monday through excluding holidays 8:00 a.m. to 5:00 p.m. local time.
On-site Support
Next Business Day On-site service visits from a field service
representative are scheduled upon verification that the unit has malfunctioned.
Confirmation that Spectra Logic hardware requires repair must be established by 5:00
p.m. local time for a field service representative to be dispatched that day for arrival
the following business day.
