SII IP-6620, Руководство пользователя

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Troubleshooting Troubleshooting
Check the problem
Before deciding that there is a serious problem with the printer, check the following items.
Power does not turn on.
Items to be checked Corrective measures
Power cable connection Check that the power cable is correctly plugged into the power outlet.
Power supply to the outlet Supply power to the power outlet.
Power switch on/off Turn on the power switch.
See
Turn the printer on
on
page 29
.
The paper guide is not heated even when the heater is turned on.
Items to be checked Corrective measures
Printer status The paper guide is heated during printing or when the heater is turned on with the
heater control menu. Make sure that the paper guide is heated by printing the nozzle
print pattern or set the heater to ON.
See
Adjust the heaters temperatures on page 157 .
Host computer RIP software setting The heater temperature can also be set in the RIP software on the host computer. Check
the host computer setting.
Heater control menu Turn on the heaters (afterheater/printheater/preheater) again, and then print the nozzle
print pattern or forcibly set the heater to ON to check that the paper guide is heated.
See
Adjust the heaters temperatures
on
page 157
.
Power voltage Connect the printer to 200 V AC power.
The printer does not start or operate correctly.
Items to be checked Corrective measures
ERROR LED and message on the
operation panel
See When an error message is displayed on
page 173
.
The printer cannot print.
Items to be checked Corrective measures
USB cable connection Connect the USB cable correctly.
See
To connect the USB cable on
page 31
.
ERROR LED and message on the
operation panel.
See When an error message is displayed on
page 173
.
Error LED off Print the nozzle adjustment pattern.
See
Print the nozzle print pattern on page 80 . (Confirm that the RIP software
Test pattern
is printed.)
Print head cleaning Clean the print heads.
See
Performing normal cleaning
on
page 79
.
Although the printer is in the print mode, printing does not start with
PREHEATING
displayed on the operation panel.
Items to be checked Corrective measures
Room temperature Raise the room temperature. (Recommended temperature: 20 to 25ºC)
Effect of air flow If the air from an air conditioner or a fan is blowing against the paper guide, change the
air flow direction, the orientation of the printer, or the location of the printer.
The transmitted data is not printed.
Items to be checked Corrective measures
ONLINE LED (flashing?) Check the communication conditions to the host computer.
Media jams occur frequently.
Items to be checked Corrective measures
Media type Check whether the media type setting matches the type of media installed.
Media installation Install the media properly.
See
Loading the media on the printer on
page 36
.
Obstructions in the carriage path or the
media path Remove any obstructions.
See
How to clear media jams on
page 171
.
Suction fan power If the suction fan power is not proper, reduce the power.
See
Prevent the media from sticking and wrinkling on
page 135
.
Heater temperature setting If the heater temperature is not optimally set, lower the heater temperature.
See
Adjust the heaters temperatures
on
page 157
.
Print quality is poor.
See Solve print quality issues on page 184.
Printout are blank sheets.
Items to be checked Corrective measures
Print data Check the current print data to confirm that you sent blank sheet data.
Printing is slow. The carriage sometimes moves.
Items to be checked Corrective measures
USB connection speed When the data transmission speed is slow, the printer waits for the data with the print
heads capped.
Check the USB’s transmission speed. If the USB connection is full speed, the speed can
be improved by changing the conditions of the connection to the computer as follows,
so that the connection becomes high speed.
- Reconnect the USB cable.
- Connect the USB cable to the USB 2.0 port.
- Reinstall the driver.
- Change the USB cable to a cable supporting high speed transmissions.
- If a hub is used, change the hub to a model supporting high speed transmissions.
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