TAC Smart - Telephony Advanced Control
185
Step by step
Monitor
- A tool that provides continuous tracking of
services for real time management of agents, queued
calls, group statistics including the number of calls an-
swered, calls abandoned.
Analyst
- gives the supervisor complete flexibility to
analyse statistics of answering by group or agent for
specific periods of time. Reports can be configured to
show detailed information on the number of calls re-
ceived, calls answered, calls abandoned, calls trans-
ferred, calls answered within or outside a profile set,
ACD calls duration, total talk time, total queue time, and
other data.
TAC Smart - Telephony Advanced
Control
The TAC SMART (Telephony Advanced Control) is de-
signed to fit the needs of the telephony market by sim-
plifying operations and improving the quality of services
provided. Complete control of your telephone by using
a Windows interface (make calls, answer and transfer
calls, call forwarding, and so on).
Analog extension:
With TAC Smart analog extension
users have access to various facilities that up to now
were only available to system telephone users, Caller ID
being one of them.
Fast access:
Each user can create a list of most fre-
quently used extensions and make calls simply by se-
lecting one. The user can also use this list to check the
extension status: busy or free.
Caller List:
Whether the user’s machine is on or off, the
last 100 calls are stored in the server: calls answered,
lost or made. All extension activity is recorded.
Customers come first:
TAC Smart provides two speed
dialing phonebooks: a system speed dialing available to
all TAC users, and an Individual speed dialing that dis-
plays all customer information before a call is answered.
Call pickup:
All incoming calls to a user’s pickup group
are shown on the screen, including source, destination,
and hold time. You can answer calls and easily forward
them to another extension within the company.
Содержание HiPath 1100
Страница 1: ...HiPath 1100 HiPath 1120 HiPath 1150 HiPath 1190 Analog MF Telephones Programming Manual ...
Страница 111: ...General settings 111 Step by step w Initial status for programming mode ...
Страница 199: ...Setup and Installation 199 Required Tools HiPath 1120 Package Contents ...
Страница 200: ...Setup and Installation 200 Optional modules 1 2 Version CND ...
Страница 201: ...Setup and Installation 201 Setup and Installation 1 2 ...
Страница 202: ...Setup and Installation 202 3 4 ...
Страница 203: ...Setup and Installation 203 5 6 ...
Страница 204: ...Setup and Installation 204 7 Opening the system 8 Removing the Motherboard MB ...
Страница 205: ...Setup and Installation 205 9 Lower modules Music EB 200 204 LAN interface and S0 ...
Страница 206: ...Setup and Installation 206 Version CND 10 Master and Satellite Modules ...
Страница 207: ...Setup and Installation 207 Version CND 11 Upper modules CTR UP0 E UP0 E EVM and EB 200 204 ...
Страница 208: ...Setup and Installation 208 Version CND 12 Baby Board VDC module ...
Страница 209: ...Setup and Installation 209 Version CND 13 Connections to the Motherboard MB ...
Страница 210: ...Setup and Installation 210 Version CND ...
Страница 211: ...Setup and Installation 211 14 Connections to the ADSL expansion boards ...
Страница 212: ...Setup and Installation 212 Version CND 15 Connections to the UP0 E module ...
Страница 213: ...Setup and Installation 213 Version CND 16 Connections to the lower EB 200 204 Music modules ...
Страница 214: ...Setup and Installation 214 Version CND 17 Connections to the S0 module ...
Страница 216: ...Setup and Installation 216 HiPath 1150 Package Contents ...
Страница 217: ...Setup and Installation 217 Setup and Installation 1 2 ...
Страница 218: ...Setup and Installation 218 3 Power Supply 4 ...
Страница 220: ...Setup and Installation 220 7 CTR UP0 E Module 8 EVM Module ...
Страница 221: ...Setup and Installation 221 9 Installing expansion and optional modules 10 ...
Страница 222: ...Setup and Installation 222 11 12 Power Supply ...
Страница 224: ...Setup and Installation 224 Installing the ADSL TME1 UP0 E and S0 modules 1 2 ...