Step by step
Interaction Center Smart
184
Timer to deactivate the relay
Required:
Programming mode must be activated (*95
31994).
ekg
w
Enter the programming code.
ddd
...
fii
w
Enter the length of time (000 to 255) that the relay must
remain closed. One unit equals 0.5 seconds.
The default is "002" = 1 second.
r
w
Press this key.
Initial status for programming mode.
External Ring for Activating the Relay
This setting lets you use the relay to set a second signal
(e.g., a ring) for a specified analog extension.
Required:
Programming mode must be activated (*95
31994).
dke
w
Enter the programming code.
p
w
Enter the extension number (e.g. 11/101).
w
Initial status for programming mode.
Interaction Center Smart
Interaction Center Smart is a Call Center solution that al-
lows supervisors to monitor and track one or more UCD
groups of up to 10 agents each, providing real-time data
that includes agent status, support statistics (by group
or by agent) and other types of information to help man-
age a Call Center.
With the Smart solution you can determine the number
of calls received, number of calls lost, times of day
when the highest number of calls are received and oth-
er pertinent information.
The system helps assess and improve your company’s
support service while providing essential information in
an online environment or by generating reports.
The Interaction Center Smart solution provides two
tools:
If the closing time is set to "000," the relay will re-
main activated until it is manually deactivated.
Содержание HiPath 1100
Страница 1: ...HiPath 1100 HiPath 1120 HiPath 1150 HiPath 1190 Analog MF Telephones Programming Manual ...
Страница 111: ...General settings 111 Step by step w Initial status for programming mode ...
Страница 199: ...Setup and Installation 199 Required Tools HiPath 1120 Package Contents ...
Страница 200: ...Setup and Installation 200 Optional modules 1 2 Version CND ...
Страница 201: ...Setup and Installation 201 Setup and Installation 1 2 ...
Страница 202: ...Setup and Installation 202 3 4 ...
Страница 203: ...Setup and Installation 203 5 6 ...
Страница 204: ...Setup and Installation 204 7 Opening the system 8 Removing the Motherboard MB ...
Страница 205: ...Setup and Installation 205 9 Lower modules Music EB 200 204 LAN interface and S0 ...
Страница 206: ...Setup and Installation 206 Version CND 10 Master and Satellite Modules ...
Страница 207: ...Setup and Installation 207 Version CND 11 Upper modules CTR UP0 E UP0 E EVM and EB 200 204 ...
Страница 208: ...Setup and Installation 208 Version CND 12 Baby Board VDC module ...
Страница 209: ...Setup and Installation 209 Version CND 13 Connections to the Motherboard MB ...
Страница 210: ...Setup and Installation 210 Version CND ...
Страница 211: ...Setup and Installation 211 14 Connections to the ADSL expansion boards ...
Страница 212: ...Setup and Installation 212 Version CND 15 Connections to the UP0 E module ...
Страница 213: ...Setup and Installation 213 Version CND 16 Connections to the lower EB 200 204 Music modules ...
Страница 214: ...Setup and Installation 214 Version CND 17 Connections to the S0 module ...
Страница 216: ...Setup and Installation 216 HiPath 1150 Package Contents ...
Страница 217: ...Setup and Installation 217 Setup and Installation 1 2 ...
Страница 218: ...Setup and Installation 218 3 Power Supply 4 ...
Страница 220: ...Setup and Installation 220 7 CTR UP0 E Module 8 EVM Module ...
Страница 221: ...Setup and Installation 221 9 Installing expansion and optional modules 10 ...
Страница 222: ...Setup and Installation 222 11 12 Power Supply ...
Страница 224: ...Setup and Installation 224 Installing the ADSL TME1 UP0 E and S0 modules 1 2 ...