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SATO XL 410e Скачать руководство пользователя страница 71

Section 6: Troubleshooting

XL400/410e Operator’s Manual

Page 6-1

6

TROUBLESHOOTING

This section has been devised to help you if you are unable to produce output on the XL “e”
Series printers. Use this section to make sure the basics have been checked, before deciding
you are unable to proceed any further. The section is divided into three parts:

•    Initial Checklist
•    Centronics Parallel Interface
•    RS232C Serial Interface

6.1 INITIAL CHECKLIST

1. Is the printer powered up and ON-LINE?

2. Is the ERROR light on the front panel OFF? If this light is ON, it may mean the print

head assembly is open or another error condition is present.

3. Is the Label Hold-Down and Print Head Assembly in the down and latched position?

6.2 USING THE CENTRONICS (PARALLEL) INTERFACE

1. Is the IBM parallel printer cable connected securely to your parallel port (DB-25S

Female) on the PC and to the Centronics connector on the printer?

2. Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so,

make sure you are sending data out the correct port.

3. When you send the print job to the printer, and it does not respond, do you get an

error message on your PC that says “Device Fault” or something similar?

This may mean that the computer doesn’t know the printer is there. Verify that:

a. Both ends of the cable are securely inserted into their respective connectors.

b The printer is ON-LINE.

c. The cable is not defective. There are other things that can cause this error mes-

sage on your computer, but at this stage, a defective cable may be one of the rea-
sons.

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Содержание XL 410e

Страница 1: ...XL400e 410e OPERATOR S MANUAL...

Страница 2: ...e Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interferenc...

Страница 3: ...RIBBON 2 15 2 11 Cut Sensor Adjustment 2 18 2 12 Turning the Printer ON OFF 2 21 CONFIGURATION 3 1 Printer dIp Switch Configuration 3 2 3 2 Default Settings 3 5 3 3 Printer Adjustments 3 6 3 4 User Mo...

Страница 4: ...Checklist 6 1 6 2 Using the Centronics Parallel Interface 6 1 6 3 Using the RS232C SERIAL Interface 6 3 OPTIONAL ACCESSORIES 7 1 Introduction 7 1 7 2 Label Rewinder 7 1 7 3 PCMCIA Memory Cards 7 2 7...

Страница 5: ...ion 3 Configuration Section 4 Cleaning and Maintenance Section 5 Interface Specifications Section 6 Basic Troubleshooting Section 7 Optional Accessories It is recommended that you become familiar with...

Страница 6: ...cified in dots and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label Features of SATO XL400e and XL 410 Feature XL400e XL410e Print resolu...

Страница 7: ...anel Media Front Panel Configuration 3 x 8 DIP Inside Cover Power On Off Switch Rear Panel POTENTIOMETER ADJUSTMENTS Print Darkness Inside Cover Pitch Inside Cover Offset Inside Cover Display Inside C...

Страница 8: ...H OCR B 30 dots W x 36 dots H OCR B XCS 24 dot W x 24 dot H Care Symbol XCL 36 dots W x 36 dots H Care symbol AUTO SMOOTHING FONTS XB XB Font 48 dots W x 48 dots H Univers Condensed Bold XL XL Font 4...

Страница 9: ...PC E Data Matrix Maxicode PDF417 Ratios 1 2 1 3 2 5 User definable bar widths Bar Height 4 to 600 dots User programmable Rotation 0 90 180 and 270 OTHER FEATURES Sequential Numbering Sequential number...

Страница 10: ...0 8 lbs 14 Kg POWER REQUIREMENTS Voltage 100 115 V 10 220 V 10 50 60 Hz 1 Power Consumption 300 Watts Operating ENVIRONMENT Operating Temperature 41 deg to 104 deg F 5 to 40 deg C Storage Temperature...

Страница 11: ...File storage print buffer expansion format storage and downloaded TrueType fonts Calendar An internally mounted Date Time clock that can be used to date time stamp labels at the time of printing Firmw...

Страница 12: ...Section 1 Introduction Page 1 8 XL400 410e Operator s Manual This page has been left blank intentionally...

Страница 13: ...talling the printer from the shipping container You will also be guided through a familiarization tour of the main parts and controls The following information is provided Unpacking and Parts Identifi...

Страница 14: ...ent allow it to reach room temperature before powering it on Set the printer on a solid flat surface Inspect the shipping container and printer for any sign of damage that may have occurred during shi...

Страница 15: ...for setting up the printer and adjusting the sensors are outlined in the following pages Loading the Ribbon see page 2 15 Loading the Media see page 2 12 Setting up the printer for the media type see...

Страница 16: ...ON 2 INSTALLATION Page 2 4 XL400 410e Operator s Manual 2 3 PRINTER COMPONENTS Ribbon unwind MEDIA SUPPLY SPINDLE MEDIA RETAINInG PLATE head lock lever operator panel cutter print head cover ribbon re...

Страница 17: ...ation XL400 410e Operator s Manual Page 2 5 2 3 PRINTER COMPONENTS DIP SWITCH AND POTENTIOMETER COVER FUSE POWER SWITCH AC CONNECTOR MEDIA HOLD DOWN INTERFACE CONNECTORS CENTRONICS PARALLEL SERIAL RS2...

Страница 18: ...print head LCD Display 2 Line 16 character LCD display Used for setting operational parameters of the printer Start Stop Toggles the printer On and Off Line Feed Momentary Switch Feed one tag or labe...

Страница 19: ...with the surface of the printer Pushing the panel causes it to tilt backwards to allow better viewing under certain situations To release the panel from the tilted angle press the release button abov...

Страница 20: ...RTED TAG CUT LINE SIDE NOTCH OUTSIDE EDGE OUTSIDE EDGE Side Hole Tag without notch set printer for Side Hole Side Hole Tag with Side Notch set printer for Side Hole Center Hole Tag without notch set p...

Страница 21: ...nual Page 2 9 2 6 MEDIA TYPES SUPPORTED X 3 75 mm minimum Y 2 0 mm minimum 3 mm maximum Z Center of Notch Width 2 5 mm R Corner Specifications set printer for R Corner Tag LABEL GAP I MARK I Mark Spec...

Страница 22: ...100mm W x 240mm L I Mark Tag 32mm W x 25mm L 100mm W x 240mm L Side Hole Tag 50mm W x 25mm L 100mm W x 240mm L R Corner Tag 32mm W x 25mm L 100mm W x 240mm L Label with Gap 25mm W x 16mm L 100mm W x 2...

Страница 23: ...Section 2 Installation XL400 410e Operator s Manual Page 2 11 2 8 SENSOR POSITIONS...

Страница 24: ...Retaining Plate and place the media roll on the Media Supply Spindle Replace the Media Retaining Plate to secure the roll in place Note The media should come off the bottom of the roll wound face in...

Страница 25: ...tab marked PUSH HEAD LOCK LEVER Load the tags from the rear until the leading edge of the first tag is underneath the print head Loosen the Paper Guide Lock Screw and adjust the Paper Guide until it...

Страница 26: ...ter Press the Start Stop key If the Media Type setting is correct the tags should be ejected Otherwise the LCD displays Sensor Error if so latch and unlatch the print head and Media Hold Down to allow...

Страница 27: ...al Page 2 15 2 10 LOADING THE RIBBON Turn the power off and life up the Cover POWER SWITCH COVER HEAD LOCK LEVER Unlatch the print head by rotating the Head Lock Lever toward the rear of the printer I...

Страница 28: ...ng sure the ribbon unwind direction is as shown Place an empty ribbon core one the Ribbon Rewind Shaft RIBBON RIBBON UNWIND Route the ribbon as shown Tape the end to the ribbon core on the Ribbon Rewi...

Страница 29: ...p key If the Media Type setting is correct the tags should be ejected Otherwise the LCD displays Sensor Error if so latch and unlatch the print head and Media Hold Down to allow repositioning of the m...

Страница 30: ...mbly that must be correctly positioned for the type of media used They must be adjusted correctly even though the Cutter is disabled If they are not a Cutter Error will result when you try to feed tag...

Страница 31: ...ack scale NOTCH R CORNER If you are using R Corner Notch Tags the tag notch must be on the inside edge of the tag and the position the Sensor Select Switch should be towards the outside of the printer...

Страница 32: ...he cover is closed NOTES If the media is not positioned correctly press the FEED key to realign it If power is removed while printing the media may be incorrectly positioned when power is restored The...

Страница 33: ...ost After the printed labels have been ejected from the printer place the printer in the OFF LINE state before removing power If the label tag position is not disturbed while power is off then the fir...

Страница 34: ...he correct position Raise the print head and relatch it to clear the Paper End Error Unlatch the Media Hold Down and position the leading edge of the media even with the mark on the Tag Setting Positi...

Страница 35: ...nters are set in two ways The first is via three DIP switches DSW1 DSW2 and DSW3 located under the cover The other is using the Operator Panel LCD Display CONTROL PANEL CONTROL PANEL COVER LABEL HOLD...

Страница 36: ...rn the unit Off then position the DIP switches After placing the switches in the desired positions turn the printer back on The switch settings are read by the printer electronics during the power up...

Страница 37: ...mal printing on thermally sensitive paper and thermal transfer printing using a ribbon Reserved DSW2 2 Reserved for future use Head Check Selection DSW2 3 When selected this option causes the printer...

Страница 38: ...against the size loaded via software ESC A1 Command see the XL Series Programming Reference Reserved DSW3 Reserved for future use Note The Centronics Parallel communications port is always enabled reg...

Страница 39: ...inter off The printer may be reset to use the default software settings by depressing the FEED and START STOP keys simultaneously while powering the printer on This will result in the following defaul...

Страница 40: ...ted and the readout should display the following message The LCD Panel will display the ON LINE status on the top line of the display and the bottom line will contain the label quantity status The ON...

Страница 41: ...0 000000 center hole tag 000000 000000 center hole tag 000000 000000 center hole tag 000000 000000 POWER ON SEQUENCE Normal MODE POWER Print Test Labels POWER FEED User Mode POWER START STOP Load SATO...

Страница 42: ...he FEED key will result in the printer now displaying the first USER mode adjustment Print Darkness Print Darkness Setting There are three Darkness or heat range settings on the XL400e 410e 1 2 and 3...

Страница 43: ...a label This allows you to use smaller label formats on media which is larger than the original format called for without having to individually correct each H and V field positions in the command str...

Страница 44: ...xt adjustment Zero Slash setting This setting determines if a zero is printed with a slash or without a slash This setting can also be controlled via software commands When YES is selected the XU XS X...

Страница 45: ...ing the printer on The printer will beep one time and display the first configuration selection on the LCD panel You select the type of adjustment by pressing the START STOP key Each time the START ST...

Страница 46: ...When setting the gap threshold the voltage must be measured with nothing or nothing but the backing if labels are used in the sensor and then again with a labels in the sensor The smaller value is ad...

Страница 47: ...e next display I Mark When setting the I Mark threshold the voltage must be measured with nothing but the label or tag under the sensor and then again with the printed I Mark under the sensor The smal...

Страница 48: ...the 000 reference line see page 3 26 99 dots in increments of 1 dot using the following procedure 1 dot 005 for the XL400e and 0033 for the XL410e Once the position is set it can be adjusted 3 75 mm u...

Страница 49: ...sition toward the bottom of the tag 5 Once the correct direction setting is underlined pressing the FEED key will advance to the Cut Offset adjustment 6 Use the START STOP key to step the counter to t...

Страница 50: ...arts at 00 again The Backfeed Offset Direction set in the previous step will be displayed in front of the Backfeed Offset setting Counter Clear The Counter Clear Service Mode is used to reset the inte...

Страница 51: ...his option allows you to print a Service Test Label It is recommended that you print a test label after you have changed any of the settings in the Service Mode The Test Label allows you to verify tha...

Страница 52: ...7 SERVICE TEST PRINT CONT D 4 Pressing the FEED key will start the Small Service Print Test label print mode The printer can be paused by pressing the FEED key again 5 To exit the Service Print Test...

Страница 53: ...g should have no effect on the print position Turning the potentiometer all the way counterclockwise should move the print position 3 75 mm towards the leading edge of the tag or label Turning it all...

Страница 54: ...r on the front panel When turned all the way clockwise the cut position is moved down the tag 3 75mm and when turned all the way counterclockwise the cut position is moved 3 75mm toward the top of the...

Страница 55: ...nditions Print Darkness There are three Print Darkness settings that can be set either via the LCD panel or with software commands The Print Darkness potentiometer allows you to fine tune the darkness...

Страница 56: ...Section 3 Configuration Page 3 22 XL400 410e Operator s Manual This page has been left blank intentionally...

Страница 57: ...combination The printed images should not be too light nor should the ink from the ribbon bleed The edges of each image should be crisp and well defined LCD Panel The Print Darkness can be set using t...

Страница 58: ...for print element cooling before the media is stepped to the next print position It is especially critical when printing ladder bar codes bar codes printed with the bars parallel to the print line Wh...

Страница 59: ...ton swab over the length of the print head and along and around the Platen and Ribbon Rollers 5 Release the Media Hold Down by lifting up on the green plate marked Push 6 Moisten a cotton swab with SA...

Страница 60: ...face of the Cut Roller Rotate the roller to expose the complete surface while cleaning 12 Remove the Sensor Plate by pressing down on the detent latch located inside the Sensor Plate mounting Pitch Se...

Страница 61: ...provide flexibility in communicating with a variety of host computer systems all XL printers can be configured for operation with either parallel or serial data transfers Both the XL400e and the XL410...

Страница 62: ...ob must not exceed 64K bytes Multi Job Buffer The printer is able to continuously receive print jobs compiling and printing other jobs at the same time It acts much like a print buffer to maximize the...

Страница 63: ...e printer is placed on line The printer will also be busy if taken off line from the front panel 5 4 RS232C SERIAL INTERFACE General Specifications Asynchronous ASCII Half duplex communication Ready B...

Страница 64: ...to indicate an error condition RTS is high and remains high unless the print head is open in this case RTS would return to the high state after the print head is closed and the printer is placed back...

Страница 65: ...hen done printing it transmits an X On In the Multi Job Buffer mode the printer sends an X Off when the Buffer Near Full level is reached and sends a X On when the data level of the buffer drops below...

Страница 66: ...y Busy Whenever the host requests printer status it transmits an ENQ to the printer and the printer will respond with its status within five milliseconds If printing it will respond upon finishing the...

Страница 67: ...e range is from 00 to 99 Status A single byte defining the current status of the printer see the Status Byte Definition table on page 6 8 Label Remaining Six bytes defining the number of labels remain...

Страница 68: ...NTING G 47 No Errors H 48 Ribbon Near End I 49 Buffer Near Full J 4A Ribbon Near End and Buffer Near Full ON LINE WAITING TO DISPENSE A LABEL M 4D No Errors N 4E Ribbon Near End O 4F Buffer Near Full...

Страница 69: ...quired Centronics Parallel Interace Pin Assignments Pin Signal Direction Pin Signal Direction 1 STROBE To Printer 19 STROBE Return Reference 2 DATA 1 To Printer 20 DATA 1 Return Reference 3 DATA 2 To...

Страница 70: ...Description 1 No Connection 2 Reference Signal Ground 3 To Rewinder Enables the Rewinder 4 No Connection 5 To Printer Full Switch Stops the printer when the stacker or rewinder is full 6 To Stacker En...

Страница 71: ...embly in the down and latched position 6 2 USING THE CENTRONICS PARALLEL INTERFACE 1 Is the IBM parallel printer cable connected securely to your parallel port DB 25S Female on the PC and to the Centr...

Страница 72: ...print job The printer will now print only once a Hexadecimal Hex Dump of everything it received from the host com puter Each 2 digit hexadecimal character represents a character the printer received I...

Страница 73: ...ribed in Sec tion 5 Interface Specifications 3 Check for obvious errors in the data stream Remember that all print jobs for serial data must be framed by an STX and ETX Again see the Section 5 Interfa...

Страница 74: ...Overrun Error 3 Short RS232 Overrun Error Cycle power on off Error On Line Blinks Framing Error 3 Short RS232 Framing Error Cycle power on off Error On Line Blinks Buffer Full 3 Short Buffer Overflow...

Страница 75: ...o the EXT connector at the rear of the printer 3 On the Rewinder remove the metal clamp from the Rewind Spindle 4 Feed the lead end of the label stock under the first spindle and onto the Rewind Spind...

Страница 76: ...ing the printer memory to be expanded up to 4MB Type RAM or Flash ROM Applicable Specifications PCMCIA Version 2 1 JEIDA Version 4 1 Size 128KB 256KB 512KB 1MB or 2MB Connector Pins 68 Battery Two yea...

Страница 77: ...e battery is removed Card R W Error 1 No card is inserted 2 Card is write protected 3 Invalid store recall number 4 Card has not been initialized ERROR LED On Audible Beep 1 long Display Card R W Erro...

Страница 78: ...ear of the XL printer SPECIFICATIONS Media Tag Center Side Hole Side Notch or I Mark Size 9 4 W x 9 7 D x 11 6 H 238mm W x 253mm D x 294mm H Weight 7 7 lb 3 5 Kg Stack Type Stack Up Capacity Maximum o...

Страница 79: ...friction teeth on the Tag Stop Alignment Plate The Alignment Plate is used to maintain proper alignment between the printer and the Stacker The front two feet of the Stacker are aligned in the back t...

Страница 80: ...inter by pressing the START STOP key and check to make sure the tags are being stacked under the Tag Hold Down and that the Tag Stop and Tag Edge Guide are prop erly set 8 When proper operation has be...

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