NovaChat User’s Guide
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Warranty: Open System Devices
PRC-Saltillo warrants the NovaChat device to be free from defect in
material and workmanship under normal use for the device warranty
period of one year from date of purchase.
Please contact Saltillo technical support (1-800-382-8622, option 1)
prior to making alternations to the NovaChat device for mounting,
transportation, etc.
All warranty service should be arranged through Saltillo technical
support prior to sending a system back. Please call the company at 1-
800-382-8622, option 1, or email at
Return Authorization number prior to sending the system to PRC-
Saltillo.
If replacement is necessary, the replacement device may be a new or re-
conditioned device of equal value.
Note:
PRC-Saltillo considers bending of the unit, submerging it into
liquid of any kind, or any breaks and/or cracks in the LCD screen to be
misuse. However, will cover one such incident per warranty year.
Shipping address (USA customers):
PRC-Saltillo
Attn: (Insert RA # here)
1022 Heyl Road
Wooster, OH 44691
Non-USA customers: Contact your local distributor for repair details.