NovaChat User’s Guide
262
An error message is displayed while doing Chat software updates
Find the message in the table below and follow the instructions
provided. If the problem persists, contact Saltillo technical support.
Support contact information is available under “
on page 11.
Message
What to do
An intermediate operation failed.
Please try again later
Try the operation again. If this
message appears again, contact Saltillo
technical support.
An unknown error has occurred.
Please try again later.
Try the operation again. If this
message appears again, contact Saltillo
technical support.
No software found that can be
updated.
Try the update again. If this message
appears again, contact Saltillo
technical support.
The installed software is
erroneous. Please contact
customer support.
The software did not install properly.
Contact Saltillo technical support.
The repository configuration has
errors. Please contact customer
support.
There is a problem on the update
server. Contact Saltillo technical
support.
The update encountered an error
from which it cannot recover.
Please contact customer support.
During the update process, a
temporary file that was needed to
finish the update was deleted. Contact
Saltillo technical support.
As an alternative, go to
Home
>
Settings
and choose
Clear Data
under “Update
Manager”. Then run the update again.
The update manifest is invalid.
Please contact customer support
There is a problem on the update
server. Contact Saltillo technical
support.
The update was canceled
You may have tapped
Cancel
instead
of
Install
on one of the update files.
Try to install the update again.