22.1 Raymarine customer support
Raymarine provides a comprehensive customer support service.
You can contact customer support through the Raymarine website,
telephone and email. If you are unable to resolve a problem, please
use any of these facilities to obtain additional help.
Web support
Please visit the customer support area of our website at:
www.raymarine.com
This contains Frequently Asked Questions, servicing information,
e-mail access to the Raymarine Technical Support Department and
details of worldwide Raymarine agents.
Telephone and email support
In the USA:
•
Tel:
+1 603 881 5200 extension 2444
•
Email:
In the UK, Europe, the Middle East, or Far East:
•
Tel:
+44 (0)23 9271 4713
•
Email:
Product information
If you need to request service, please have the following information
to hand:
• Product name.
• Product identity.
• Serial number.
• Software application version.
You can obtain this product information using the menus within your
product.
Viewing product information
With the home screen displayed:
1. Select
Set-up
.
2. Select
Maintenance
.
3. Select
Diagnostics
.
4. Choose
Select Device
.
A list of connected devices is displayed.
5. Highlight the relevant device in the list.
6. Select the
Show All Data
icon.
7. To save the information to a memory card for sending to
Raymarine customer support, ensure there is a memory card in
a card slot and then select the
Save This Data
icon.
The diagnostics information for the device is saved to the
memory card.
8. Locate the file and e-mail it to Raymarine customer support,
using the contact details specified in this document.
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