C
USTOMER
A
SSISTANCE
F
OR
T
HE
H
EARING
O
R
S
PEECH
I
MPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties, FCA
US LLC has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with FCA US LLC
by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service
offered by Bell Canada. For TTY teletypewriter users,
dial 711 and for Voice callers, dial 1-800-855-0511 to
connect with a Bell Relay Service operator.
S
ERVICE
C
ONTRACT
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after FCA US LLC's New Vehicle Limited
Warranty expires. The Mopar® Vehicle Protection
plans are the ONLY vehicle extended protection plans
authorized, endorsed and backed by FCA US LLC to
provide additional protection beyond your vehicle’s
warranty. If you purchased a Mopar® Vehicle Protection
Plan, you will receive Plan Provisions and an Owner
Identification Card in the mail within three weeks of the
vehicle delivery date.
If you have any questions about the service contract,
call FCA US LLC’s Service Contract National Customer
Hotline at 1-800-521-9922.
For Canadian residents, you may have purchased
additional coverage with an extended service contract.
FCA Canada Inc. stands fully behind its service
contracts. Be sure that the one you buy is a genuine
Canada Inc. service contract. We are not responsible for
other companies’ contracts. If you purchased a contract
other than a genuine FCA Canada Inc. service contract
and you have a problem, you will have to contact the
administrator of that contract for resolution.
If you have any questions about the service contract,
call the FCA's Service Contract National Customer
Hotline at (800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service contract
you may have purchased from another manufacturer. If
you require service after the FCA US LLC New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those
documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools,
and training to assure that you are absolutely delighted
with the ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market. Refer to
for
further information.
See the Warranty Information for the terms
and provisions of FCA Canada Inc. warranties
applicable to this vehicle and market. Refer to
for further information.
For French, refer to
for further
information.
MOPAR® PARTS
Mopar® original equipment parts & accessories and
factory filled fluids are available from an authorized
dealer. They are recommended for your vehicle to
keep it operating at its best and maintain its original
condition.
REPORTING SAFETY DEFECTS
I
N
T
HE
50 U
NITED
S
TATES
A
ND
W
ASHINGTON
, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying FCA US
LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, an authorized dealer
or FCA US LLC.
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356 CUSTOMER ASSISTANCE
