TROUBLESHOOTING AND ERROR OVERVIEW
/ MOSAIQ 125 ERROR CODES
154
MosaiQ 125 - User Manual - November 2020 - Reference n°: MMSURM.0010.02
EventID
Message
Severity
Event Recovery
213.000.00072
Solid waste container is
full.
MosaiQ 125
will stop
soon.
Critical
Please load an empty solid waste
container now.
213.000.00078
Both bottles of WB1 or
WB2 are either empty or
no bottles are plugged in.
Fatal
Ensure
MosaiQ Wash Buffer 1
and
MosaiQ
Wash Buffer 2
are correctly loaded and
have sufficient volume. Re-initialize the
MosaiQ 125.
213.000.00079
Both bottles of LISS or
PBS are either empty or
no bottles are plugged in.
Fatal
Ensure
MosaiQ Sample Diluent 1
and
MosaiQ Sample Diluent 2
are correctly
loaded and have sufficient volume. Re-
initialize the
MosaiQ 125
.
213.000.00083
Reagent bottles are
empty or insufficient
reagent bottles are
plugged in.
Fatal
Ensure all required MosaiQ reagent bottles
are correctly loaded and have sufficient
volume. Re-initialize the
MosaiQ 125
.
213.000.00084
Wash buffer conductivity
out of range while
processing.
Fatal
Please contact technical support.
225.000.00051
Liquid waste is full.
MosaiQ 125
will halt soon.
Critical
Please reload an emptied waste canister
at the inactive Liquid Waste slot now.
225.000.00052
Liquid waste is too full.
MosaiQ 125
has been
halted.
Fatal
Please reload an emptied waste canister
at the inactive liquid waste slot now.
226.000.00032
Initialization Timeout
Fatal
Please restart system.
256.000.00006
Unexpected software
error. Application must be
closed.
Fatal
Please contact technical support
256.000.00010
A timeout has been
reached while waiting
for a response from the
MosaiQ 125
.
Fatal
Shut down MosaiQ Software and
MosaiQ
125
. Re-start the
MosaiQ 125
.
256.000.00015
System restart required
to apply configuration
changes correctly.
Warning
Finish system configuration and then
restart the system immediately.
257.000.00000
General database error.
Fatal
Please contact technical support
257.000.00001
Failed to connect to the
database.
Fatal
Please contact technical support
257.000.00002
Microsoft SQL Server is
not ready to accept new
client connections.
Fatal
Please contact technical support
EventID
Message
Severity
Event Recovery
257.000.00003
No database available or
connection not possible.
Fatal
Please contact technical support
257.000.00004
The current database is
not compatible to the
application database.
Fatal
Please contact technical support
257.000.00005
Invalid SQL Server
configuration. FileStream
feature is not available.
Fatal
Please contact technical support
258.000.00001
Sample rack type '{0}'
loaded on lane {1} is not
supported.
Warning
Use a supported rack type or contact
technical support
258.000.00002
Invalid QC product
loaded on lane {0}
position {1}. Loaded item
is ignored.
Warning
Load only valid QC products on a QC rack.
258.000.00003
Duplicate QC product
loaded on lane {0}
position {1}. Loaded item
is ignored.
Warning
Please double check the barcodes.
258.000.00004
The QC product loaded
on lane {0} position {1}
expires soon.
Warning
Please replace the QC sample.
258.000.00005
The QC product loaded
on lane {0} position {1}
has expired.
Warning
Please replace the QC sample.
258.000.00006
Duplicate Sample ID
'{0}' rejected on lane
{1} position {2}. Sample
already loaded on lane
{3} position {4}.
Warning
Please remove sample tube and check
sample identification.
258.000.00007
No or invalid Sample ID
on lane {0} position {1}.
Warning
Please remove sample tube and check
sample identification.
258.000.00008
Rack loaded in wrong
lane {0}.
Warning
Please remove rack and re-load on lane
indicated for loading.
258.000.00010
Rack '{1}' removed from
lane {0} has {2} sample(s)
with pending test orders.
Warning
Please re-load rack to process pending test
orders.
258.000.00011
Locked rack '{1}' removed
from lane {0}.
Critical
Please review corresponding canceled
results.