Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide
119
Context Information
8
Context Information
followed by the 12 double-words are for
engineering use only and cannot be interpreted without firmware
source code.
D5–DE
Cartridge flags located on the
magazine may be bad or the
sensor to detect the flags may
have a problem.
• Check the
Task ID
in the Hard Error log to determine
if the problem is the right or the left magazine.
• Remove and reinsert the magazine.
• Try a different magazine, if possible.
• Make sure that the sensor is not blocked by debris.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support
DF
Jammed Cartridge
• Check the
Task ID
in the Hard Error log to determine
if the problem is the right or the left magazine.
• Power cycle the autoloader.
• Disconnect all data cables from the autoloader.
• Power cycle the autoloader.
• Use the following OCP commands:
Commands
Eject
Tape - Mailslot
From Drive
• If all previous steps fail, contact customer support
Error Type
Description
Suggested Actions
