Chapter 8 Logs and Troubleshooting
Autoloader Logs
Quantum SuperLoader 3 User’s Guide
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60–69
Internal communications
events
• Power cycle.
• If the previous step fails, contact customer support.
A0–A4
Picker Servo Errors
• If repeated events appear in the Hard Errors log,
power cycle the autoloader. Repeat test after power
cycle.
• If all previous steps fail, contact customer support.
A5
Source Element Empty
• Verify that the expected source really does have a
cartridge.
• If the source is a magazine, replace the cartridge in
that slot with a different cartridge and try again. If
error continues, replace the magazine.
• If source is the tape drive, verify the tape drive has a
cartridge and it was ejected.
• Power cycle the autoloader.
• If the error continues, contact customer support.
A6
Source Magazine Missing
• Verify that the magazine is installed correctly into the
autoloader.
• Remove and reinsert the magazine again.
• Try a second magazine, if possible.
• Power cycle the autoloader.
• If the error continues, contact customer support.
A7
Mailslot full
• Verify that the magazine is installed correctly in the
autoloader.
• Remove and reinsert the magazine again.
• Try a second magazine, if possible.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support.
Error Type
Description
Suggested Actions
