Quantum Scalar i40, Руководство пользователя

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Chapter 9: Troubleshooting
About Diagnostic Tickets
Quantum Scalar i40 and Scalar i80 User’s Guide 245
You can frequently resolve a simple problem yourself, but if the problem
is complex or involves a field replaceable unit (FRU), you will be directed
to contact service. Only qualified service technicians can service FRUs.
Viewing, Closing, and
Resolving Diagnostic
Tickets
The initial status of all diagnostic tickets is Unopened. Once you select
the
Resolve
button, the ticket status changes to Opened. When you
close the ticket, its status changes to Closed. You can view Opened and
Unopened tickets on both the operator panel and the Web client, but
you can view Closed tickets only on the Web client.
You can view and close diagnostic tickets on both the operator panel
and the Web client, but only the Web client provides a complete
description of the event and guides you through a series of steps to
resolve the issue. It is recommended that you use the Web client to view
and resolve all your diagnostic tickets.
Only one person at a time can resolve a ticket. Multiple users can,
however, view ticket details simultaneously.
If your Web client session goes down while resolving a diagnostic ticket,
you must wait 3 minutes before you can continue resolving the
diagnostic ticket.
Operator Panel
1 Select Reports > Diagnostic Tickets .
2 Select Library , Tape Drives , or Media as the tickets you want to
view. Press
Select
.
3 All of the relevant tickets are listed. Scroll through and select the
one you want to view. Press View .
Basic details, such as ticket ID number, short description, priority,
and when the ticket was created and updated, appear.
4 You can either press Close to close the ticket, or press Exit to exit
without closing the ticket.
Web Client
1 You can view all diagnostic tickets by selecting Tools > All
Diagnostic Tickets . Alternatively, you can view library, tape drive,