Appendix A — Support
Viewing System Event Logs for investigation
If the front panel LED blinks for 30 to 60 seconds upon applying AC power to the power supply, the baseboard
management controller (BMC) is initializing. If not, then the BMC is not functioning. If the BMC is working, try
to gather system event log (SEL) information for investigation
Installation Problems
Perform the following checks if you are troubleshooting an installation problem:
Check all cable and power connections (including all rack cable connections).
Unplug the power cord, and wait one minute. Then reconnect the power cord and try again.
If the network is reporting an error, see if the server has enough memory and disk space available.
Remove all added options, one at a time, and try to power up the system. If after removing an option
the server works, you may find that it is a problem with the option or a configuration problem be-
tween the option and the server. Contact the option vendor for assistance.
If the system doesn’t power on, check the LED display. If the power LED is not on, you may not be
receiving AC power. Check the AC power cord to make sure that it is securely connected.
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Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other
peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are se-
curely attached to the external connectors on your system. See QSSC-S99K 2U I/O Ports on page 5 for the back
panel connectors on your system.
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