Support, Service & Warranty
104S
♦
ProLinx Gateway
Protocol Manual
(Firmware v3.00 and later)
Page 148 of 157
ProSoft Technology, Inc.
January 22, 2010
Brasil (location in Sao Paulo)
+55-11-5084-5178, [email protected]
Languages spoken include: Portuguese, English
6.2
Return Material Authorization (RMA) Policies and Conditions
The following RMA Policies and Conditions (collectively, "RMA Policies") apply to
any returned Product. These RMA Policies are subject to change by ProSoft without
notice. For warranty information, see "Limited Warranty". In the event of any
inconsistency between the RMA Policies and the Warranty, the Warranty shall
govern.
6.2.1 All Product Returns:
a) In order to return a Product for repair, exchange or otherwise, the Customer
must obtain a Returned Material Authorization (RMA) number from ProSoft
and comply with ProSoft shipping instructions.
b) In the event that the Customer experiences a problem with the Product for
any reason, Customer should contact ProSoft Technical Support at one of the
telephone numbers listed above (page 147). A Technical Support Engineer
will request that you perform several tests in an attempt to isolate the
problem. If after completing these tests, the Product is found to be the source
of the problem, we will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original shipping
container or equivalent, to the location specified by ProSoft, and be
accompanied by proof of purchase and receipt date. The RMA number is to
be prominently marked on the outside of the shipping box. Customer agrees
to insure the Product or assume the risk of loss or damage in transit.
Products shipped to ProSoft using a shipment method other than that
specified by ProSoft or shipped without an RMA number will be returned to
the Customer, freight collect. Contact ProSoft Technical Support for further
information.
d) A 10% restocking fee applies to all warranty credit returns whereby a
Customer has an application change, ordered too many, does not need, and
so on.
6.2.2 Procedures for Return of Units Under Warranty:
A Technical Support Engineer must approve the return of Product under ProSoft’s
Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will be
required.
b) Credit for a product under warranty will be issued upon receipt of authorized
product by ProSoft at designated location referenced on the Return Material
Authorization.
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