Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
77
www.promega.com
TM397 · Revised 12/16
6.A. Error Messages (continued)
Error Message
Description
Resolution
Open door detected
during operation
The door of the instrument has been
opened unexpectedly during
operation of the instrument.
Manually opening the door of the
instrument is not recommended.
Reference position
loss
See Reference position loss (Under-
run)
See Reference position loss (Underrun)
Reference position
loss (Underrun)
During an instrument operation the
tray mechanism has not been able to
move to the desired position. This
may be caused by an obstruction in
the instrument.
Attempt to remove the obstruction
manually if possible. Press “Door” or
press “Self-Test” in setting or press
“Recovery” in the Tools menu. Any of
these methods should result in recovery
of the obstructing item. Contact Promega
Technical Services if it is not possible to
resolve the issue.
Firmware read
operation timeout
The instrument has failed to respond
to a command.
Attempt to repeat the operation if
possible. If this error recurs please
contact Promega Technical Services to
help troubleshoot the issue.
Firmware write
operation timeout
The instrument has failed to write
values to its firmware.
Attempt to repeat the operation if
possible. If this error recurs please
contact Promega Technical Services to
help troubleshoot the issue.
FPGA corrupt
FPGA image programming has failed,
or FPGA module is defective.
Please contact Promega Technical
Services for troubleshooting assistance.
ADC status invalid
Internal hardware failure has
occurred.
Please contact Promega Technical
Services for troubleshooting assistance.
Head loopback
failure
Internal hardware failure has
occurred.
Please contact Promega Technical
Services for troubleshooting assistance.
Multiple groups are
not supported
Attempting to analyze multiple
experimental data sets in an analysis
run.
Exclude all but a single experimental data
set and re-run the analysis.
Linear curve fit
requires at least two
curve points
Attempting to analyze a linear curve
or linear standard curve with fewer
than two known curve points
Specify more standard curve points in the
analysis so at least two concentrations are
present in the standard curve
Dose Response curve
fit requires at least
four curve points
Attempting to analyze a dose
response curve with fewer than four
concentration points
Specify at least four curve points in the
analysis with independent concentra-
tions.
