P
AGE
79
1127179,
V
ER
.
02
D
REAM
S
TATION
B
I
PAP
S/T
AND
AVAPS
S
ERVICE
&
T
ECHNICAL
R
EFERENCE
M
ANUAL
Problem/Failure Mode
Possible Cause
Steps to Take
Tank Runs Out of Water
•
Settings are at max for
an unsuitable
environment
•
User has high mask leak
•
Tank is leaking
•
Examine Humidifier settings.
•
Check for damage to the
Tank.
Humidifier Lid Won’t Latch/Open
•
Latch is damaged
•
Enclosure is damaged
•
Check for component
damage.
•
Replace any damaged
components.
Doesn’t Make a Call
•
Interface between PAP
and Modem not
functioning
•
Verify the PAP recognizes the
Modem in the My Provider
menu.
•
Attempt to make a call and
verify it was successful.
SD Card Error
•
SD Card corrupted
•
Problem with PCA
•
Eject and reinsert the SD
Card.
•
If error still occurs, check to
see if you get an error with a
test SD Card that works
properly.
•
Clear any errors on the PCA.
•
If error is not duplicated,
replace SD Card.
•
If same error occurs with a
properly working SD Card and
after PCA errors are cleared,
replace the PCA.
Can’t Read SD Card Data
•
A previous version of
Encore is being used
•
SD Card corrupted
•
Ensure Encore is up-to-date.
•
Use Encore or similar
software to verify SD Card
data can be read.