Oki Data CONFIDENTIAL
45850101TH Rev.1
2-36
2. TROUBLESHOOTING PROCEDURES
2.5.3 Fax Error List
Termination Code List
No. Value
(Hex)
Description
Solution
1.
0
NORMAL (Ended normally)
-
2.
1
STOP (A user cancelled a job during sending.) -
3.
2
An incoming call was received. The produdre
ended unsuccessfully (T1 timeout).
In the case of connecting through IP-
circuit, Set to 'OFF' for the setting of
'Super-G3'.
Ohterwise, in the case of the non-
starting the fax or the other side calls for
to talk with this side, enquire to the other
side.
4.
3
CANCEL for shutdown
Try again the fax.
5.
11
Document jam during real time sending
Recover the document-jam and try again
the fax.
6.
14
Memory Full during RX / Memory Full
(Insufficient avaialble memory at the time of
receiving. Or exceeded a maximum number of
received pages.)
Occurring the Memory Full.
Delete the memory for unnecessary fax
data.
7.
19
FAX ERROR_TX_JOB_DELETED
(Cancellation of jobs waiting for sending:
Redialing, calling again & resending, and
programed sending, including delayed
transmission)
-
8.
21
CONNECTION FAIL (A line wasn't connected
or a dial tone wasn't detected at the time of
dial calling.)
The LINE connector is connected by the
wrong cable.
The LINE connector should be
connected by the TEL cable.
9.
22
Failed sending during ringing (Conflict between
sending and receiving)
Try again the fax.
Timeout of T0 timer in Phase-A
Timeout of T1 timer in Phase-B
10.
23
Redial All Failed (when all of redialing was NG)In the case of the other side fax no
response, enquire to the other side.
Otherwise, check the phone number is
correct or not.
11.
24
Telephone Line Cable connected to the TEL
Connector.
Connect the Telephone Line Cable to the
LINE connector.
12.
25
Telephone Line Cable disconnected to the
LINE Connector.
Connect the Telephone Line Cable to the
LINE connector.
13.
26
Not detect Dial Tone when dialing
Check the connecting with the PBX or
TA.
Set to 'OFF' the setting for the detecting
for the Dial Tone in the case of not
detecting the Dial Tone.
No. Value
(Hex)
Description
Solution
14.
27
Detect Busy Tone when dialing
In possibly, the other side is connecting
with someone.
Wait a few minutes, and retry it.
Otherwise, check the connecting with the
PBX or TA.
Set to 'OFF' the setting of the detecting
for the Busy Tone, because possibly
misdetect the Busy Tone.
15.
32
V8 negotiation Fail (Not compatible with a
sender in V34 receiving)
Set to 'OFF' the setting of 'Super G3'.
16.
35
SUB discrepancy in confidential receiving
Designated to a wrong confidential
receiving box.
Check the other side and the box
number.
17.
36
Box full in confidential receiving
Overfull the limit of the number of storing
in the confidential receiving box.
Print the receiving fax data stored in the
box.
18.
37
SEP discrepancy in bulletin board polling
sending
Designated to a wrong bulletin board
box.
Check the other side and the box
number.
19.
38
The box was unavailabl in bulletin board polling
sending.
Exit the operation of the box.
20.
39
The box was unavailabl in confidential
receiving.
Exit the operation of the box.
21.
40
Retry Out (Sent DCS three times in fax
sending and no resoponse.)
Set to 'OFF' the setting of 'Super G3'.
Otherwise, the transmission state is poor
quality.
Wait a few minutes, and retry faxing.
Or, enquire to the instituting dealer for
the telephone line.
22.
41
Too Many FTT (Training failure)
The transmission state is poor quality.
Wait a few minutes, and retry faxing.
Or, enquire to the instituting dealer for
the telephone line.
23.
43
T2 Time Out (A machine on the other end
didn't respond and T2 timeout.)
Set to 'OFF' the setting of 'Super G3'.
Otherwise, the transmission state is poor
quality.
Wait a few minutes, and retry faxing.
Or, enquire to the instituting dealer for
the telephone line.
