Oki Data CONFIDENTIAL
45850101TH Rev.1
2-20
2. TROUBLESHOOTING PROCEDURES
No. Category PJL Status
Code
Panel messages
Description
21 Error
610
611
612
613
40903 (Y)
40904 (M)
40905 (C)
40902 (K)
%COLOR% Toner
cartridge not
installed.
Press the [Details]
button for help.
The toner cartridge is not installed.
Error 610 : Y
Error 611 : M
Error 612 : C
Error 613 : K
Four following behavior is carried out by mode of
operation.
1.Only warning display .(This error is not
displayed).
2.Warning status takes effect at Cover Open/
Close.
3.With no automatic concentration compensation
.
4.This error is displayed and it stops.
22 Error
540
541
542
543
40960 (Y)
40961 (M)
40962 (C)
40959 (K)
Image Drum
Sensor Error
%COLOR% Check
Image Drum.
Press the [Details]
button for help.
Something is wrong with the toner sensor.
This status is indicated in Shipping Mode only.
If the same error is detected in FACTORY Mode,
it is indicated as service call of 163.
Error 540 : Y
Error 541 : M
Error 542 : C
Error 543 : K
23 Error
401
30089
Multiple sheets of
paper have been
fed.
Reset Paper in
%TRAY%.
Press the [Details]
button for help.
Warns that inappropriate long paper has been
fed from the tray. Check whether Multi-feed has
happened. Recovery Print takes place at Cover
Open/Close, allowing the operation to continue.
24 Error
400
30034
Paper Size Error.
Reset Paper in
%TRAY%.
Press the [Details]
button for help.
Inappropriate size paper was fed from a tray.
Check the paper in the tray or check for Multiple-
feed. Open and close the cover to perform
recovery printing, and continue.
25 Error
390
40077
Paper jam has
occurred.
Open the front
cover and remove
the paper.
Press the [Details]
button for help.
Paper Jam occurred during paper feeding from
tray.
Error 390 : MP Tray
No. Category PJL Status
Code
Panel messages
Description
26 Error
391
392
393
394
40077
Paper jam has
occurred.
Pull out the
%TRAY% cassette
and then remove
the paper.
Press the [Details]
button for help.
Paper Jam occurred during paper feeding from
tray.
Error 391 : Tray1
Error 392 : Tray2
Error 393 : Tray3
Error 394 : Tray4
27 Error
380
40982
Paper jam has
occurred.
Open the front
cover and remove
the paper.
Press the [Details]
button for help.
Jam has occurred in paper path.
Error 380 : Feed
28 Error
381
382
383
385
389
384
40078
40079
40051
40820
40819
40918
A paper jam has
occurred under the
image drum.
Remove Paper.
Press the [Details]
button for help.
Jam has occurred in paper path.
Error 381 : Transport
Error 382 : Exit
Error 383 : Duplex Entry
Error 385 : Paper Around Fuser
Error 389 : Printing Page Lost
Error 384 : Upper Output Tray
29 Error
370
371
373
40052
40053
40055
A Paper Jam has
occurred and paper
remains near the
Duplex Unit.
Remove Paper.
Press the [Details]
button for help.
Jam has occurred nearby DUPLEX unit.
Error 370 : Duplex Reversal
Error 371 : Duplex Input
Error 373 : Duplex Multifeed
30 Error
372
40054
Paper jam has
occurred.
Open the front
cover and remove
the paper.
Press the [Details]
button for help.
Jam has occurred nearby DUPLEX unit.
Error 372 : Misfeed from Duplex
Refer to 2.5.5
31 Error
360
40980
The 2-Sided
Printing unit is not
set correctly.
Press the [Details]
button for help.
Duplex unit is open (removed).
This message is displayed the duplex unit is
removed under the error status (Paper Jam,
cover opend e.t.c.) occurred.
If the duplex unit is removed without error status,
"Inspection is required. 181
：
Fatal Error" is
displayed.
