System Overview
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Mitel SMB Controller
syd-0657/2.0 – R6.0 – 09.2018
phones) via the central telephony server, which is connected with the communication
server. In addition phones on ISDN and analogue interfaces can also be monitored. PC
and phone allocation is handled by the telephony server.
The third-party CTI connection is effected via Ethernet using the Mitel Open Interfaces
Platform (OIP). To this end the OIP is installed on the telephony server. Third-party
connections via Ethernet with CSTA are also possible.
Application example
• Busy indicator
• Group functionality
• Networked CTI solution
• Automatic Call Distribution (ACD)
2. 7. 2. 4
ISDN interface
MiVoice Office 400 supports the ISDN protocols ETSI, DSS1 and QSIG.
1)
Besides the
possibility of networking various systems into a PISN (Private Integrated Services Net-
work) via the ISDN interface, these protocols also provide various functions that can be
used for connecting external applications (e.g. IVR systems, fax server, voice mail sys-
tems, unified messaging systems, DECT radio systems).
2. 7. 2. 5
Configuration
The MiVoice Office 400 communication server is configured via the web-based
WebAdmin application. Other components of the application include special accesses
for hospitality and hotel solutions as well as a configuration wizard.
2. 7. 2. 6
System monitoring
The system status is monitored with event messages which can be sent to various in-
ternal or external destinations. Examples of message destinations are: system phones,
events log (WebAdmin), e-mail recipients, SRM servers, alarm servers (ATAS) or
SNMP destination. Event messages are also accessible via the Mitel Open Interfaces
Platform for application manufacturers.
1) for USA and Canada on Mitel 470 other protocols are supported.
